Chapter 14

Solution 5: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.

For more information, see:

“Check the estimated ink levels” on page 122

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 6: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Troubleshooting

Printouts are faded or have dull colors

Try the following solutions if the colors in your printout are not as bright and intense as you expected.

•Solution 1: Check the print settings

•Solution 2: Check the paper type

•Solution 3: Clean the printhead

•Solution 4: Check the ink levels

•Solution 5: Contact HP support

Solution 1: Check the print settings

Solution: Check the print settings.

•Check the paper type setting to make sure it matches the type of paper loaded in the input tray.

•Check the print quality setting and make sure it is not set too low.

Print the image with a high print quality setting, such as Best or Maximum dpi.

For more information, see:

•“Set the paper type for printing” on page 75

•“Change the print speed or quality” on page 76

•“Print using Maximum dpi” on page 82

Cause: The paper type or print quality settings were set incorrectly.

168 Troubleshooting