Cause: The print setting chosen for the print job did not match the paper loaded in the product.
Power and connection messages
The following is a list of power- and
Product not found
Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. If the product is connected to the computer through a wired, wireless, or bluetooth connection, make sure that the respective connections are turned on and active, and the product is turned on.
Cause: The USB cable was not plugged in properly.
Communication test failed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Troubleshooting
Solution 1: Turn on the product
Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected
Errors 255