Chapter 14
If this did not solve the issue, try the next solution.
Troubleshooting
Solution 2: Align the printer
Solution: Align the printer.
Aligning the printer can help ensure excellent print quality.
For more information, see:
“Align the printer” on page 128
Cause: The printer needed to be aligned.
If this did not solve the issue, try the next solution.
Solution 3: Clean the printhead
Solution: If the previous solutions did not resolve the issue, try cleaning the printhead.
After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality problem still exists.
For more information, see:
•“Clean the printhead” on page 127
•“Print and evaluate a print quality report” on page 129
Cause: The printhead needed to be cleaned.
The product prints slowly
Try the following solutions if the product is printing very slowly.
•Solution 1: Use a lower print quality setting
•Solution 2: Check the ink levels
•Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
For more information, see:
•“Change the print speed or quality” on page 76
•“Print using Maximum dpi” on page 82
Cause: The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
176 Troubleshooting