If this did not solve the issue, try the next solution.
Solution 5: Disable the Virtual Private Network (VPN)
Solution: Try temporarily disabling the VPN before proceeding with the installation.
NOTE: The product is not accessible during VPN sessions. However, print jobs are saved in the print queue. When you exit the VPN session, print jobs in the print queue will be printed.
Cause: A VPN was preventing the product from accessing your computer.
Wireless setup troubleshooting
This section addresses problems you might encounter setting up a network. Check the device display for specific error messages.
This section contains the following topics:
•During wireless network setup you do not see the SSID (network name) displayed
•Cannot connect to network during setup
•Invalid WEP key during wireless setup
During wireless network setup you do not see the SSID (network name) displayed
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Turn on the Broadcast SSID option
•Solution 3: Check if your network name (SSID) is at the bottom of the SSID list
•Solution 4: Unplug the Ethernet cable
Solution 1: Turn on the Broadcast SSID option
Solution: Access the router's Embedded Web Server and turn on the Broadcast SSID option. See the user guide that came with your wireless router for information on how to access the Embedded Web Server and check the Broadcast SSID setting.
For more information, see:
“Connect to an integrated wireless WLAN 802.11 network” on page 28
Cause: Your wireless router was not broadcasting its network name (SSID) because the Broadcast SSID option was turned off.
Troubleshooting
Network troubleshooting | 153 |