Contents
13 Shop for ink supplies...........................................................................................................
137
14 Troubleshooting
View the Readme file..............................................................................................................
139
Setup troubleshooting.............................................................................................................
The product will not turn on..............................................................................................
140
After setting up the product, it does not print....................................................................
142
Uninstall and reinstall the software...................................................................................
148
Network troubleshooting.........................................................................................................
149
Wired network setup troubleshooting...............................................................................
Wireless setup troubleshooting........................................................................................
153
Paper jams..............................................................................................................................
158
Information on paper........................................................................................................
159
Print quality troubleshooting...................................................................................................
Wrong, inaccurate, or bleeding colors..............................................................................
160
Ink is not filling the text or graphics completely................................................................
163
The printout has a horizontal band of distortion near the bottom of a borderless
print...................................................................................................................................
165
Printouts have horizontal streaks or lines.........................................................................
166
Printouts are faded or have dull colors.............................................................................
168
Printouts seem blurry or fuzzy..........................................................................................
170
Printouts are slanted or skewed.......................................................................................
172
Ink streaks on the back of the paper................................................................................
173
Paper is not picked up from the input tray........................................................................
The text edges are jagged................................................................................................
175
The product prints slowly..................................................................................................
176
Print troubleshooting...............................................................................................................
177
Envelopes print incorrectly...............................................................................................
The product is not responding..........................................................................................
179
The product prints meaningless characters......................................................................
182
Nothing happens when I try to print..................................................................................
The margins are not printing as expected........................................................................
186
Text or graphics are cut off at the edge of the page.........................................................
187
A blank page came out while printing...............................................................................
188
Memory card troubleshooting.................................................................................................
189
The Attention light blinks when I insert my memory card or storage device.....................
190
The product does not read the memory card...................................................................
The photos on the memory card do not transfer to my computer.....................................
192
Photos in a connected digital camera with PictBridge do not print...................................
193
Scan troubleshooting..............................................................................................................
194
Scan fails..........................................................................................................................
195
Text is incorrect or missing...............................................................................................
197
The scan feature does not work.......................................................................................
198
4
