Troubleshooting

Chapter 14

The display shows the wrong language

Solution: Change the language setting.

For more information, see:

“Set your language and country/region” on page 19

Cause: You might have selected the incorrect language when setting up the product.

The wrong measurements are showing in menus on the display

Solution: Change the country/region setting.

For more information, see:

“Set your language and country/region” on page 19

Cause: You might have selected the incorrect country/region when setting up the product. The country/region you select determines the paper sizes shown on the display.

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run (or click Accessories, and then Run).

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

Cause: The installation failed to run automatically.

The Minimum System Checks screen appears

Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

Cause: Your system did not meet the minimum requirements to install the software.

A red X appears on the USB connect prompt

Solution: Check that the product is turned on, and then try the USB connection again.

To retry the USB connection

1.Verify that the USB cable is set up properly as follows:

•Unplug the USB cable and plug it in again or try plugging the USB cable into a different USB port.

•Do not attach the USB cable to a keyboard.

144 Troubleshooting