Chapter 14

5.Install the software.

To install the software

a. Insert software CD into the CD-ROM drive of the computer. The software installation will start automatically.

NOTE: If the installation does not run automatically, from the Windows Start menu, click Start Search (or Run). In the Start Search (or Run dialog box), type d:\setup.exe, and then press Enter. (If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.)

b. Follow the prompts on the computer screen to install the software.

6.Try using the product again.

Cause: The source of the error was unknown.

The registration screen does not appear

Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart C6300 All-in-One series, and then clicking Product Registration.

Cause: The registration screen did not launch automatically.

Troubleshooting

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP All-in-One.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove.

Follow the onscreen instructions.

4.Disconnect the product from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

148 Troubleshooting