Solution 9: Check the connection from the product to your computer
Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the respective connections are active and the prodict is turned on.
If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status.
Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution.
Solution 10: Reset the product
Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.
Cause: The product experienced an error.
The pages in my document came out in the wrong order
Solution: Print the document in reverse order. When the document finishes printing, the pages will be in correct order.
For more information, see:
“Print a
Cause: The print settings were set to print the first page of your document first. Because of the way the paper feeds through the product, the first page will be print side up at the bottom of the stack.
Troubleshooting
Print troubleshooting | 185 |