Chapter 14
If this did not solve the issue, try the next solution.
Solution 3: Wait until the product completes the current operation
Solution: Check the On light. If it is blinking, the product is busy.
Cause: The product was busy copying or printing. If this did not solve the issue, try the next solution.
Troubleshooting
Solution 4: The product does not support the paper type or envelope
Solution: Do not use the product to copy onto envelopes or other papers it does not support.
For more information, see:
“Recommended papers for printing and copying” on page 60 Cause: The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the product.
For more information, see:
“Clear paper jams” on page 158 Cause: The product had a paper jam.
Parts of the original do not appear or are cut off
Solution: Load the original print side down on the right front corner of the glass as shown below.
200 Troubleshooting