Chapter 14
Solution 3: Wipe the glass and the back of the document lid
Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid.
For more information, see:
•“Clean the glass” on page 133
•“Clean the lid backing” on page 134
Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image.
The image is cropped when I make a borderless copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Use Fit to Page to enlarge the photo
•Solution 2: Use Fit to Page to reduce the original to fit on the paper
Troubleshooting
Solution 1: Use Fit to Page to enlarge the photo
Solution: If you want to enlarge a photo to fit a
For more information, see:
“Resize an original to fit onto letter or A4 paper” on page 112
Cause: The product cropped some of the image around the margins of the copy to achieve a borderless print without changing the proportions of the original.
If this did not solve the issue, try the next solution.
Solution 2: Use Fit to Page to reduce the original to fit on the paper
Solution: If your original is larger than the paper in the input tray, use the Fit to Page feature to reduce your original to fit on the paper in the input tray.
For more information, see:
“Resize an original to fit onto letter or A4 paper” on page 112
Cause: The original was larger than the paper in the input tray.
202 Troubleshooting