3.Dip the
4.Clean the rubber rollers to remove any dust or dirt buildup.
5.Replace the rear door. Gently push the door forward until it snaps into place.
6.Plug the power cord back in, and turn on the product.
7.Try to print again.
Cause: The rollers were dirty and needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 5: Service the product
Solution: If you have completed all of the steps provided in the previous solutions, contact HP support for service.
Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: Your product needs servicing.
The text edges are jagged
Try the following solutions if the text in your printouts is not sharp and the edges are rough.
NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or printhead is not necessary.
•Solution 1: Use TrueType or OpenType fonts
•Solution 2: Align the printer
•Solution 3: Clean the printhead
Solution 1: Use TrueType or OpenType fonts
Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
TrueType icon | OpenType icon |
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Cause: The font was a custom size.
Some software applications offer custom fonts that have jagged edges when enlarged or printed. Also, if you want to print bitmapped text, it might have jagged edges when enlarged or printed.
Troubleshooting
Print quality troubleshooting | 175 |