Troubleshooting

Chapter 14

10.Gently bend the tab away from the ink cartridge.

CAUTION: Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).

11.Reinstall the ink cartridge.

It should now snap down into place.

12.Close the ink cartridge access door, and check if the error message has gone away.

13.If you still receive the error message, turn the product off, and then on again.

Cause: The ink cartridges were not installed properly.

If this did not solve the issue, try the next solution.

Solution 3: Contact HP support

Solution: Contact HP support for service.

Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the ink cartridges.

274 Troubleshooting