Chapter 14
If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information, see the documentation that came with your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.
Cause: The memory card file system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•Solution 1: Install the product software
•Solution 2: Turn on the product
•Solution 3: Turn on the computer
•Solution 4: Check the connection from the product to your computer
Troubleshooting
Solution 1: Install the product software
Solution: Install the product software that came with the product. If it is installed, restart your computer.
To install the product software
1.Insert the product
2.When prompted, click Install More Software to install the product software.
3.Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product.
Cause: The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution: Turn on the product.
Cause: The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution: Turn on the computer
Cause: The computer was turned off.
192 Troubleshooting