Chapter 14

If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.

After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit.

Cause: You had not fully inserted the memory card.

Paper messages

The following is a list of paper-related error messages:

•Cannot load paper from input tray

•Ink is drying

•Load paper

•Out of paper

•Paper jam or misfeed

•Paper mismatch

•Wrong paper width

Troubleshooting

Cannot load paper from input tray

Solution: If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job.

For more information, see:

“Load full-size paper or small-size photo paper” on page 63

Cause: There was not enough paper in the input tray.

Ink is drying

Solution: Leave the sheet in the output tray until the message disappears. If it is necessary to remove the printed sheet before the message disappears, carefully hold the printed sheet on the underside or the edges, and place it on a flat surface to dry.

Cause: Transparencies and some other media require a drying time that is longer than normal.

Load paper

Solution: If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job.

For more information, see:

“Load full-size paper or small-size photo paper” on page 63

Cause: There was not enough paper in the input tray.

250 Troubleshooting