Troubleshooting
Chapter 14
After reconnecting the USB cable, the product should start printing the jobs in queue.
NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer.
5.If the product does not start printing automatically, start another print job. Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 4: Verify that the product is set as the default printer
Solution: Check to make sure the product is set as the default printer and it is using the correct printer driver.
To verify that the product is set as the default printer
1.Depending upon your operating system, do one of the following:
•Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
•Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
2.Make sure the correct product is set as the default printer. The default printer has a check mark in a black circle next to it.
3.If the wrong product is set as the default printer,
To verify the print driver
1.Depending upon your operating system, do one of the following:
•Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
•Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
2.
3.Click the Ports tab to verify that the product is using the correct port.
The port that the product is using is highlighted and has a check mark next to it. The product should be set to use a DOT4 or the USB00X (where X is replaced by a number) port.
4.If the product is using the wrong port, click the correct port to select it.
The port that the product is now using is highlighted and has a check mark next to it.
5.Click the Advanced tab.
6.Check the driver listed in the Driver
The name of your product should be listed as the driver.
226 Troubleshooting