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User Guide
HP Officejet J4500/J4660/J4680 All-in-One series
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User Guide
HP Officejet J4500/J4660/J4680 All-in-One series
Accessibility
Safety information
Copyright information
Hewlett-Packard Company notices
Page
Get started
Contents
Use the device
Print
Copy
Scan
7 Configure and manage
8 Maintain and troubleshoot
B Support and warranty
A HP supplies and accessories
Regulatory information
Device specifications
J4660
J4500
J4680
Energy Star notice
Find other resources for the product Understand the device parts
1 Get started
Find other resources for the product
Front view Printing supplies area Back view
Understand the device parts
Device control panel buttons and lights
Device control panel buttons and lights Connection information
Printing supplies area
Front view
1 Device control panel 2 Main tray 3 Front access door
1 Front access door 2 Ink cartridges
Label
Back view
Device control panel buttons and lights
12 PC Copy B&W function indicator 13 Fax Color function indicator
10 Scan function indicator 11 PC Copy Color function indicator
14 Fax B&W function indicator
16 Low ink indicator 17 Original loaded indicator
Figure 1-2 Model J4680 device control panel
Figure 1-1 Model J4660 device control panel
Device control panel buttons and lights
Label
10 Scan function indicator 11 PC Copy Color function indicator
Connection information
12 PC Copy B&W function indicator 13 Fax Color function indicator
14 Fax B&W function indicator
features
Setup instructions
in Set up the device for
wireless communication
Print borderless Set up speed-dial entries
Change device settings Use the HP Solution Center Windows
Status messages Warning messages Error messages
Critical error messages
Error messages
Change device settings
Critical error messages
To change settings from the device control panel
Use the HP photo and imaging software
Use the HP Solution Center Windows
To change settings from the HP photo and imaging software Mac OS
To open the HP Photosmart Software on a Windows computer
Load originals
To open the HP Photosmart Studio software on a Macintosh computer
Load an original on the scanner glass
To load an original on the scanner glass
Load an original on the scanner glass
To load an original in the document feeder tray
Load an original in the automatic document feeder ADF
Tips for selecting and using print media
Tips for selecting and using print media
Understand specifications for supported media Set minimum margins
Select print media
Understand supported media types and weights
Understand specifications for supported media
Transparencies
Custom-sized media
Envelopes
Chapter continued
Media size
Cards
Media size
Photo media
Other media
Set minimum margins
Understand supported media types and weights
To load main tray
Load media
Print on special and custom-sized media
3. Click the Paper/Features tab
To print on special or custom-sized media Windows
To set a custom media size a. Click the Custom button
Print borderless
b. Click Properties or Setup
a. Click Manage Custom Sizes in the Paper Size pull-down menu
To print a borderless document Windows
Set up fax numbers as speed-dial entries or groups
Set up speed-dial entries
To print a borderless document Mac OS
7. Open the Paper Type/Quality panel
Set up speed-dial entries Set up a speed-dial group
Set up fax numbers as speed-dial entries or groups
Set up speed-dial entries
Set up a speed-dial group
View a list of speed-dial entries
Print and view a list of speed-dial entries
Change settings from an application for current jobs Windows
Change print settings
Change default settings for all future jobs Windows
Change print settings Cancel a print job
To change the settings
Cancel a print job
Change settings Mac OS
4 Scan
Edit a scanned original Change scan settings Cancel a scan job
Scan an original
Scan an original direct connection
Edit a scanned original
Scan from a TWAIN-compliant or a WIA-compliant program
Scan from a TWAIN-compliant program
Scan from a WIA-compliant program
Cancel a scan job
Change scan settings
To change scan settings
Edit a scanned photo or graphic
5 Copy
Make copies Cancel a copy job
Make copies
To make a copy
Cancel a copy job
Test fax setup Use reports Cancel a fax
Send a fax Receive a fax Change fax settings Fax over the Internet
Send a fax using monitor dialing Send a fax from memory
Change the fax resolution and Lighter / Darker settings
To send a fax manually from an extension phone
Send a fax manually from a phone
To send a basic fax from the device control panel
Page
To send a fax using monitor dialing from the device control panel
Send a fax using monitor dialing
Send a fax from memory
To send a fax from memory
Schedule a fax to send later
To cancel a scheduled fax
Send a fax to multiple recipients
To schedule a fax from the device control panel
Send a color original or photo fax
To send a fax to multiple recipients using group speed dial
Send a fax to multiple recipients from the device control panel
To send a color original or photo fax from the device control panel
Change the fax resolution Change the Lighter / Darker setting
Change the fax resolution and Lighter / Darker settings
Set new default settings
Change the fax resolution
Change the Lighter / Darker setting
Send a fax in Error Correction Mode
To change the Lighter / Darker setting from the device control panel
Set new default settings
Receive a fax manually Set up backup fax
To change the ECM setting from the control panel
Receive a fax
Receive a fax manually
To receive a fax manually
Set up backup fax
Reprint received faxes from memory
To set backup fax from the device control panel
Poll to receive a fax
To reprint faxes in memory from the device control panel
To forward faxes from the device control panel
To set up poll to receive a fax from the device control panel
Forward faxes to another number
Set automatic reduction for incoming faxes
Set the paper size for received faxes
Block junk fax numbers
To set automatic reduction from the device control panel
Add numbers to the junk fax list
Receive faxes to your computer
Remove numbers from the junk fax list
Add numbers to the junk fax list
To start the Fax to PC Setup Wizard from the Solution Center
Activate Fax to PC Modify Fax to PC settings
2. Select Settings, and then select Fax to PC Setup Wizard
Activate Fax to PC
Configure the fax header
Change fax settings
Modify Fax to PC settings
To modify Fax to PC settings from the device control panel
To set or change the fax header
Set the answer mode Auto answer
Set the number of rings before answering
Change the answer ring pattern for distinctive ring
Set the fax error correction mode
Set the dial type
To set the fax error-correction mode
Set the redial options
Set the fax speed
To set the fax speed from the device control panel
Fax over the Internet
To test fax setup
Test fax setup
Print fax confirmation reports Print fax error reports
Use reports
To enable fax confirmation
Print fax error reports
To set the device to print fax error reports automatically
Print fax confirmation reports
To cancel a fax
Cancel a fax
To cancel a number you are dialing
Print and view the fax log
Understand the self-test report Set up faxing for the device
7 Configure and manage
Configure the device Windows Configure the device Mac OS
Set up the device for wireless communication HP Officejet J4680 only
Use device management tools
Administer the device
Toolbox Windows
Toolbox Windows Embedded Web server HP Officejet J4680 only
Toolbox tabs
Open the Toolbox
To open the embedded Web server Embedded Web server pages
Embedded Web server HP Officejet J4680 only
To open the embedded Web server
Embedded Web server pages
HP Printer Utility Mac OS
3. On the Information and Settings menu, click Maintain Printer
Open the HP Printer Utility HP Printer Utility panels
Open the HP Printer Utility
To print the Self-Test Report
Understand the self-test report
Set up faxing parallel phone systems
Set up faxing for the device
Set up faxing parallel phone systems Serial-type fax setup
Table 7-1 Countries/regions with a parallel-type phone system
Select your fax setup case
Choose the correct fax setup for your home or office
Case B Set up the device with DSL
Case C Set up the device with a PBX phone system or an ISDN line
If you answered No, continue answering questions
Recommended fax setup for serial-type phone systems
Select your fax setup case
Recommended fax setup for parallel-type phone systems
Figure 7-1 Back view of the device
Case A Separate fax line no voice calls received
Other equipment/services
Recommended fax setup for serial-type phone systems
Figure 7-2 Back view of the device
To set up the device with a separate fax line
Case B Set up the device with DSL
Case C Set up the device with a PBX phone system or an ISDN line
To set up the device with DSL
Figure 7-3 Back view of the device
Case D Fax with a distinctive ring service on the same line
To set up the device with a distinctive ring service
Figure 7-4 Back view of the device
To set up the device with a shared voice/fax line
Case E Shared voice/fax line
Figure 7-5 Back view of the device
Case F Shared voice/fax line with voice mail
Set up the device with a computer dial-up modem
To set up the device with voice mail
Set up the device with a computer DSL/ADSL modem
Set up the device with a computer dial-up modem
Set up the device with a computer DSL/ADSL modem
To set up the device with a computer dial-up modem
Case H Shared voice/fax line with computer modem
To set up the device with a computer DSL/ADSL modem
Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
Shared voice/fax with computer dial-up modem
Figure 7-7 Example of a parallel splitter
Page
Shared voice/fax with computer DSL/ADSL modem
To set up the device with a computer DSL/ADSL modem
Case I Shared voice/fax line with answering machine
Figure 7-9 Back view of the device
Page
Figure 7-11 Back view of the device
Figure 7-10 Example of a parallel splitter
7. Turn on the Auto Answer setting
Page
To set up the device with a computer DSL/ADSL modem
Use the phone cord supplied in the box with the device to connect to
Figure 7-12 Example of a parallel splitter
Figure 7-13 Back view of the device
Serial-type fax setup
Install the software before connecting the device recommended
Configure the device Windows
To install the software
Share the device on a locally shared network
To connect the device
Connect the device before installing the software
Share the device on a locally shared network
To install the software
Configure the device Mac OS
To install the software Share the device on a locally shared network
To share the device
To share the device among computers running Mac OS
Set up the device for wireless communication HP Officejet J4680 only
Understand 802.11 wireless network settings
Understand 802.11 wireless network settings
To set up wireless communication using the installer Windows
To set up the device on a wireless network Mac OS
Data encryption
Security settings
To set up the device on a wireless network Mac OS
To set up wireless communication using the installer Windows
To print a wireless test page
To turn off wireless communication
Reset wireless settings
Guidelines for reducing interference on a wireless network
Other guidelines
Uninstall and reinstall the software
To add hardware addresses to a WAP
To uninstall from a Windows computer, method
To uninstall from a Windows computer, method
2. Press the Power button to turn off the device
To uninstall from a Windows computer, method
To uninstall from a Macintosh computer 1. Launch HP Device Manager
2. Click Information and Settings
General troubleshooting tips and resources Solve printing problems
Work with ink cartridges Clean the device
Poor print quality and unexpected printouts Solve paper-feed problems
Solve scan problems Solve copy problems Solve fax problems
Replace the ink cartridges
Handle the ink cartridges
To replace the ink cartridges
4. Pull the ink cartridge toward you out of its slot
Align the ink cartridges
The Printer Toolbox appears
To align the cartridges from the device control panel at any time
To align the ink cartridges from the HP Photosmart Software Windows
3. Click the Device Services tab 4. Click Align the Ink Cartridges
Clean the ink cartridges
To clean the ink cartridges from the control panel
To clean the ink cartridges from the HP Photosmart Software
4. Click Clean the Ink Cartridges
Clean the ink cartridge contacts
To clean the ink cartridge contacts
HP Printer Utility Mac OS
Clean the area around the ink nozzles
To clean the area around the ink nozzles
Store printing supplies
Clean the scanner glass
Clean the device
Clean the scanner glass Clean the exterior
Clean the automatic document feeder
Clean the automatic document feeder
Clean the exterior
To clean the rollers or separator pad
To clean the plastic strip inside the automatic document feeder
General troubleshooting tips and resources
Error message appears on control-panel display
Solve printing problems
Troubleshooting topics
Solve printing problems Poor print quality and unexpected printouts
For more information, see General troubleshooting tips and resources
Check the device setup
Check the device software installation
Check any personal firewall software installed on the computer
Check the media settings
Placement of the text or graphics is wrong
Check the margin settings
Check the color print settings
Common poor quality printout problems Meaningless characters print
Check the page-orientation setting
Poor print quality and unexpected printouts
The device prints half a page, then ejects the paper
Meaningless characters print
Common poor quality printout problems
Check the paper quality
Check the type of media loaded in the device
Ink is smearing
Check the print settings
Ink is not filling the text or graphics completely
Check the document file
Output is faded or dull colored
Check the paper type setting
Colors are printing as black and white
Wrong colors are printing
Check the graphics placement
Solve paper-feed problems
Printout shows bleeding colors
Colors do not line up properly
Media is not coming out correctly
Media is not picked up from a tray
Pages are skewing
Multiple pages are being picked up
Text cannot be edited Error messages appear
Solve scan problems
Scanner did nothing
Scanner did nothing Scan takes too long
Scan takes too long
Check the settings
Part of the document did not scan or text is missing
Text cannot be edited
The image quality is better when printed
Error messages appear
Scanned image quality is poor
The original is a second-generation photo or picture
Graphics look different from the original
Scan defects are apparent
Take steps to improve the scan quality
Blank pages
Error messages appear Paper mismatch
Solve copy problems
Check the power
No copy came out
Size is reduced
Documents are missing or faded
Copy quality is poor
Take steps to improve the copy quality
Paper mismatch
Copy defects are apparent
Vertical white or faded stripes
Large, black typefaces look splotchy not smooth
The device is having problems sending and receiving faxes
Solve fax problems
The device is having problems sending a manual fax
The Using Correct Type of Phone Cord with Fax test failed
Solve fax problems
The Fax Hardware Test failed Solution
The Fax Connected to Active Telephone Wall Jack test failed Solution
Figure 8-1 Back view of the device
The Phone Cord Connected to Correct Port on Fax test failed
1 Telephone wall jack
The Using Correct Type of Phone Cord with Fax test failed Solution
Solve fax problems
140 Maintain and troubleshoot
The Dial Tone Detection test failed Solution
Chapter
Solve fax problems
The Fax Line Condition test failed Solution
The display always shows Phone Off Hook
Solution
The device is having problems sending and receiving faxes
Solve fax problems
The device cannot receive faxes, but can send faxes Solution
The device is having problems sending a manual fax Solution
Your answering machine might not be set up properly with the device
The device cannot send faxes, but can receive faxes Solution
The phone cord that came with my device is not long enough
Fax tones are recorded on my answering machine Solution
To extend your phone cord
Color faxes do not print
Print wireless configuration settings
Solve wireless problems HP Officejet J4680 only
The computer cannot receive faxes Fax to PC
Cause the HP Digital Imaging Monitor is turned off
Add hardware addresses to a wireless access point WAP
Check the wireless communication settings
Hardware installation suggestions
Troubleshoot installation issues
Hardware installation suggestions Software installation suggestions
Check the hardware connections
Verify installation preliminaries
Software installation suggestions
Check the computer system
Check the device to ensure the following
Clear paper jams
Clear jams
Clear paper jams Avoid paper jams
To clear a paper jam from the rear door
Clear jams
To clear a paper jam in the automatic document feeder
Avoid paper jams
Order printing supplies online
A HP supplies and accessories
Supplies
HP media
Hewlett-Packard limited warranty statement Obtain electronic support
B Support and warranty
Obtain HP telephone support Prepare the device for shipment
Pack the device
Hewlett-Packard limited warranty statement
Hewlett-Packard limited warranty statement
Obtain HP telephone support
Obtain electronic support
Before you call
Additional warranty options HP Quick Exchange Service Japan
HP support by phone
Support process
Phone support period
Telephone support numbers
HP Quick Exchange Service Japan
Additional warranty options
Call HP Korea customer support
160 Support and warranty
Remove the ink cartridges before shipment
Prepare the device for shipment
Remove the ink cartridges before shipment
To remove ink cartridges before shipment
To pack the device
Pack the device
Pack the device
2. Place the return shipping label on the outside of the box
3. Include the following items in the box
Physical specifications
C Device specifications
Physical specifications Product features and capacities
Processor and memory specifications System requirements
Processor and memory specifications
Product features and capacities
System requirements
Feature
Minimum requirements
Network protocol specifications
Quick Time 5.0 Mac OS Adobe Acrobat Reader 5 or later
Recommended requirements
Print specifications
Embedded Web server specifications
Fax specifications
Black print resolution
Environmental specifications
Scan specifications
Electrical specifications
Power supply
LwAd 7.0 BA
Sound power
Notice to users in Japan about the power cord RoHS notices China only
D Regulatory information
Australia wired fax statement
Regulatory information for wireless products
Notice to users in Korea
FCC statement
FCC statement
Notice to users in Korea
VCCI Class B compliance statement for users in Japan
Notice to users in Japan about the power cord RoHS notices China only
Noise emission statement for Germany
Toxic and hazardous substance table
Notice to users of the U.S. telephone network FCC requirements
Notice to users of the U.S. telephone network FCC requirements
Notice to users of the Canadian telephone network
Notice to users in the European Economic Area
Australia wired fax statement
Notice to users of the German telephone network
Notice to users in the European Economic Area
Exposure to radio frequency radiation
Regulatory information for wireless products
Exposure to radio frequency radiation
Notice to users in Brazil
Regulatory information for wireless products
Notice to users in Taiwan
European Union regulatory notice
Warning for Australia and New Zealand with phone handset
European Union Regulatory Notice
Products with 2.4-GHz wireless LAN devices France
J4500 J4660 J4680
Regulatory model number
Declaration of conformity
J4500
DECLARATION OF CONFORMITY
conforms to the following Product Specifications and Regulations
Power Adapter
conforms to the following Product Specifications and Regulations
J4660
Power Adapter
SAFETY
182 Regulatory information
J4680 DECLARATION OF CONFORMITY
Appendix D
Energy Star notice
Index
Symbols/Numerics
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