Manuals / HP / Computer Equipment / All in One Printer

HP J4580, J4680, J4660 Solve copy problems, No copy came out, Copies are blank, Check the power

Models: J4550

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Solve copy problems

If the following topics do not help, see Support and warranty for information about HP support.

•No copy came out

•Copies are blank

•Documents are missing or faded

•Size is reduced

•Copy quality is poor

•Copy defects are apparent

•The device prints half a page, then ejects the paper

•Error messages appear

•Paper mismatch

No copy came out

•Check the power

Make sure that the power cord is securely connected, and the device turned on.

•Check the status of the device

◦The device might be busy with another job. Check the control-panel display for information about the status of jobs. Wait for any job that is processing to finish.

◦The device might be jammed. Check for jams. See Clear paper jams.

•Check the trays

Make sure that media is loaded. See Load media for more information.

•Check the computer

To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be installed and running. Also, the HP Digital Imaging Monitor in the Windows Taskbar must be installed and turned on at all times.

On a Macintosh computer, once the software is installed, it is always available when you turn on the computer.

Copies are blank

•Check the media

The media might not meet Hewlett-Packard media specifications (for example, the media is too moist or too rough). See Understand specifications for supported media for more information.

•Check the trays

If you are copying from the ADF, make sure that the originals have been loaded correctly. For more information, see Load an original in the automatic document feeder (ADF).

•Check the computer

To make a copy, the HP All-in-One must be connected to a computer, the computer must be turned on and you must be logged on, and the software must be

Solve copy problems

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HP J4580 Solve copy problems, No copy came out, Copies are blank, Error messages appear Paper mismatch, Check the power

Contents

Podręcznik użytkownika User GuideHP Officejet J4500/J4660/J4680 All-in-One series 4 ghiUser Guide HP Officejet J4500/J4660/J4680 All-in-One seriesAccessibility Safety informationCopyright information Hewlett-Packard Company noticesPage Get started ContentsUse the device PrintCopy Scan7 Configure and manage 8 Maintain and troubleshoot B Support and warranty A HP supplies and accessoriesRegulatory information Device specificationsJ4660 J4500J4680 Energy Star noticeFind other resources for the product Understand the device parts 1 Get startedFind other resources for the product Front view Printing supplies area Back view Understand the device partsDevice control panel buttons and lights Device control panel buttons and lights Connection informationPrinting supplies area Front view1 Device control panel 2 Main tray 3 Front access door 1 Front access door 2 Ink cartridgesLabel Back viewDevice control panel buttons and lights 12 PC Copy B&W function indicator 13 Fax Color function indicator 10 Scan function indicator 11 PC Copy Color function indicator14 Fax B&W function indicator 16 Low ink indicator 17 Original loaded indicatorFigure 1-2 Model J4680 device control panel Figure 1-1 Model J4660 device control panelDevice control panel buttons and lights Label10 Scan function indicator 11 PC Copy Color function indicator Connection information12 PC Copy B&W function indicator 13 Fax Color function indicator 14 Fax B&W function indicatorfeatures Setup instructionsin Set up the device for wireless communicationPrint borderless Set up speed-dial entries Change device settings Use the HP Solution Center WindowsStatus messages Warning messages Error messages Critical error messagesError messages Change device settingsCritical error messages To change settings from the device control panelUse the HP photo and imaging software Use the HP Solution Center WindowsTo change settings from the HP photo and imaging software Mac OS To open the HP Photosmart Software on a Windows computer Load originalsTo open the HP Photosmart Studio software on a Macintosh computer Load an original on the scanner glassTo load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Load an original in the automatic document feeder ADFTips for selecting and using print media Tips for selecting and using print mediaUnderstand specifications for supported media Set minimum margins Select print mediaUnderstand supported media types and weights Understand specifications for supported mediaTransparencies Custom-sized mediaEnvelopes Chapter continuedMedia size Cards Media sizePhoto media Other mediaSet minimum margins Understand supported media types and weightsTo load main tray Load mediaPrint on special and custom-sized media 3. Click the Paper/Features tabTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom buttonPrint borderless b. Click Properties or Setupa. Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document WindowsSet up fax numbers as speed-dial entries or groups Set up speed-dial entriesTo print a borderless document Mac OS 7. Open the Paper Type/Quality panelSet up speed-dial entries Set up a speed-dial group Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Set up a speed-dial groupView a list of speed-dial entries Print and view a list of speed-dial entriesChange settings from an application for current jobs Windows Change print settingsChange default settings for all future jobs Windows Change print settings Cancel a print jobTo change the settings Cancel a print jobChange settings Mac OS 4 Scan Edit a scanned original Change scan settings Cancel a scan jobScan an original Scan an original direct connectionEdit a scanned original Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant programCancel a scan job Change scan settingsTo change scan settings Edit a scanned photo or graphic5 Copy Make copies Cancel a copy jobMake copies To make a copyCancel a copy job Test fax setup Use reports Cancel a fax Send a fax Receive a fax Change fax settings Fax over the InternetSend a fax using monitor dialing Send a fax from memory Change the fax resolution and Lighter / Darker settingsTo send a fax manually from an extension phone Send a fax manually from a phoneTo send a basic fax from the device control panel Page To send a fax using monitor dialing from the device control panel Send a fax using monitor dialingSend a fax from memory To send a fax from memorySchedule a fax to send later To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panelSend a color original or photo fax To send a fax to multiple recipients using group speed dialSend a fax to multiple recipients from the device control panel To send a color original or photo fax from the device control panelChange the fax resolution Change the Lighter / Darker setting Change the fax resolution and Lighter / Darker settingsSet new default settings Change the fax resolutionChange the Lighter / Darker setting Send a fax in Error Correction ModeTo change the Lighter / Darker setting from the device control panel Set new default settingsReceive a fax manually Set up backup fax To change the ECM setting from the control panelReceive a fax Receive a fax manuallyTo receive a fax manually Set up backup faxReprint received faxes from memory To set backup fax from the device control panelPoll to receive a fax To reprint faxes in memory from the device control panelTo forward faxes from the device control panel To set up poll to receive a fax from the device control panelForward faxes to another number Set automatic reduction for incoming faxes Set the paper size for received faxesBlock junk fax numbers To set automatic reduction from the device control panelAdd numbers to the junk fax list Receive faxes to your computerRemove numbers from the junk fax list Add numbers to the junk fax listTo start the Fax to PC Setup Wizard from the Solution Center Activate Fax to PC Modify Fax to PC settings2. Select Settings, and then select Fax to PC Setup Wizard Activate Fax to PCConfigure the fax header Change fax settingsModify Fax to PC settings To modify Fax to PC settings from the device control panelTo set or change the fax header Set the answer mode Auto answerSet the number of rings before answering Change the answer ring pattern for distinctive ring Set the fax error correction modeSet the dial type To set the fax error-correction modeSet the redial options Set the fax speedTo set the fax speed from the device control panel Fax over the InternetTo test fax setup Test fax setupPrint fax confirmation reports Print fax error reports Use reportsTo enable fax confirmation Print fax error reportsTo set the device to print fax error reports automatically Print fax confirmation reportsTo cancel a fax Cancel a faxTo cancel a number you are dialing Print and view the fax logUnderstand the self-test report Set up faxing for the device 7 Configure and manageConfigure the device Windows Configure the device Mac OS Set up the device for wireless communication HP Officejet J4680 onlyUse device management tools Administer the deviceToolbox Windows Toolbox Windows Embedded Web server HP Officejet J4680 onlyToolbox tabs Open the ToolboxTo open the embedded Web server Embedded Web server pages Embedded Web server HP Officejet J4680 onlyTo open the embedded Web server Embedded Web server pagesHP Printer Utility Mac OS 3. On the Information and Settings menu, click Maintain PrinterOpen the HP Printer Utility HP Printer Utility panels Open the HP Printer UtilityTo print the Self-Test Report Understand the self-test reportSet up faxing parallel phone systems Set up faxing for the deviceSet up faxing parallel phone systems Serial-type fax setup Table 7-1 Countries/regions with a parallel-type phone systemSelect your fax setup case Choose the correct fax setup for your home or officeCase B Set up the device with DSL Case C Set up the device with a PBX phone system or an ISDN lineIf you answered No, continue answering questions Recommended fax setup for serial-type phone systems Select your fax setup caseRecommended fax setup for parallel-type phone systems Figure 7-1 Back view of the device Case A Separate fax line no voice calls receivedOther equipment/services Recommended fax setup for serial-type phone systemsFigure 7-2 Back view of the device To set up the device with a separate fax lineCase B Set up the device with DSL Case C Set up the device with a PBX phone system or an ISDN line To set up the device with DSLFigure 7-3 Back view of the device Case D Fax with a distinctive ring service on the same lineTo set up the device with a distinctive ring service Figure 7-4 Back view of the device To set up the device with a shared voice/fax lineCase E Shared voice/fax line Figure 7-5 Back view of the device Case F Shared voice/fax line with voice mailSet up the device with a computer dial-up modem To set up the device with voice mailSet up the device with a computer DSL/ADSL modem Set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modemCase H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemShared voice/fax with computer DSL/ADSL modem Shared voice/fax with computer dial-up modemShared voice/fax with computer dial-up modem Figure 7-7 Example of a parallel splitterPage Shared voice/fax with computer DSL/ADSL modem To set up the device with a computer DSL/ADSL modem Case I Shared voice/fax line with answering machineFigure 7-9 Back view of the device Page Figure 7-11 Back view of the device Figure 7-10 Example of a parallel splitter7. Turn on the Auto Answer setting Page To set up the device with a computer DSL/ADSL modem Use the phone cord supplied in the box with the device to connect to Figure 7-12 Example of a parallel splitterFigure 7-13 Back view of the device Serial-type fax setup Install the software before connecting the device recommended Configure the device WindowsTo install the software Share the device on a locally shared networkTo connect the device Connect the device before installing the softwareShare the device on a locally shared network To install the software Configure the device Mac OSTo install the software Share the device on a locally shared network To share the deviceTo share the device among computers running Mac OS Set up the device for wireless communication HP Officejet J4680 onlyUnderstand 802.11 wireless network settings Understand 802.11 wireless network settingsTo set up wireless communication using the installer Windows To set up the device on a wireless network Mac OSData encryption Security settingsTo set up the device on a wireless network Mac OS To set up wireless communication using the installer WindowsTo print a wireless test page To turn off wireless communicationReset wireless settings Guidelines for reducing interference on a wireless networkOther guidelines Uninstall and reinstall the softwareTo add hardware addresses to a WAP To uninstall from a Windows computer, method To uninstall from a Windows computer, method2. Press the Power button to turn off the device To uninstall from a Windows computer, method To uninstall from a Macintosh computer 1. Launch HP Device Manager2. Click Information and Settings General troubleshooting tips and resources Solve printing problems Work with ink cartridges Clean the devicePoor print quality and unexpected printouts Solve paper-feed problems Solve scan problems Solve copy problems Solve fax problemsReplace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges 4. Pull the ink cartridge toward you out of its slot Align the ink cartridges The Printer Toolbox appears To align the cartridges from the device control panel at any timeTo align the ink cartridges from the HP Photosmart Software Windows 3. Click the Device Services tab 4. Click Align the Ink Cartridges Clean the ink cartridgesTo clean the ink cartridges from the control panel To clean the ink cartridges from the HP Photosmart Software4. Click Clean the Ink Cartridges Clean the ink cartridge contactsTo clean the ink cartridge contacts HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the scanner glass Clean the deviceClean the scanner glass Clean the exterior Clean the automatic document feederClean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad To clean the plastic strip inside the automatic document feeder General troubleshooting tips and resources Error message appears on control-panel display Solve printing problemsTroubleshooting topics Solve printing problems Poor print quality and unexpected printoutsFor more information, see General troubleshooting tips and resources Check the device setupCheck the device software installation Check any personal firewall software installed on the computerCheck the media settings Placement of the text or graphics is wrongCheck the margin settings Check the color print settingsCommon poor quality printout problems Meaningless characters print Check the page-orientation settingPoor print quality and unexpected printouts The device prints half a page, then ejects the paperMeaningless characters print Common poor quality printout problemsCheck the paper quality Check the type of media loaded in the deviceInk is smearing Check the print settingsInk is not filling the text or graphics completely Check the document fileOutput is faded or dull colored Check the paper type settingColors are printing as black and white Wrong colors are printingCheck the graphics placement Solve paper-feed problemsPrintout shows bleeding colors Colors do not line up properlyMedia is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked upText cannot be edited Error messages appear Solve scan problemsScanner did nothing Scanner did nothing Scan takes too longScan takes too long Check the settingsPart of the document did not scan or text is missing Text cannot be editedThe image quality is better when printed Error messages appearScanned image quality is poor The original is a second-generation photo or pictureGraphics look different from the original Scan defects are apparentTake steps to improve the scan quality Blank pagesError messages appear Paper mismatch Solve copy problemsCheck the power No copy came outSize is reduced Documents are missing or fadedCopy quality is poor Take steps to improve the copy qualityPaper mismatch Copy defects are apparentVertical white or faded stripes Large, black typefaces look splotchy not smoothThe device is having problems sending and receiving faxes Solve fax problemsThe device is having problems sending a manual fax The Using Correct Type of Phone Cord with Fax test failedSolve fax problems The Fax Hardware Test failed SolutionThe Fax Connected to Active Telephone Wall Jack test failed Solution Figure 8-1 Back view of the device The Phone Cord Connected to Correct Port on Fax test failed1 Telephone wall jack The Using Correct Type of Phone Cord with Fax test failed SolutionSolve fax problems 140 Maintain and troubleshoot The Dial Tone Detection test failed SolutionChapter Solve fax problems The Fax Line Condition test failed SolutionThe display always shows Phone Off Hook Solution The device is having problems sending and receiving faxesSolve fax problems The device cannot receive faxes, but can send faxes Solution The device is having problems sending a manual fax SolutionYour answering machine might not be set up properly with the device The device cannot send faxes, but can receive faxes Solution The phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Color faxes do not printPrint wireless configuration settings Solve wireless problems HP Officejet J4680 onlyThe computer cannot receive faxes Fax to PC Cause the HP Digital Imaging Monitor is turned offAdd hardware addresses to a wireless access point WAP Check the wireless communication settingsHardware installation suggestions Troubleshoot installation issuesHardware installation suggestions Software installation suggestions Check the hardware connectionsVerify installation preliminaries Software installation suggestionsCheck the computer system Check the device to ensure the followingClear paper jams Clear jamsClear paper jams Avoid paper jams To clear a paper jam from the rear doorClear jams To clear a paper jam in the automatic document feederAvoid paper jams Order printing supplies online A HP supplies and accessoriesSupplies HP mediaHewlett-Packard limited warranty statement Obtain electronic support B Support and warrantyObtain HP telephone support Prepare the device for shipment Pack the deviceHewlett-Packard limited warranty statement Hewlett-Packard limited warranty statementObtain HP telephone support Obtain electronic supportBefore you call Additional warranty options HP Quick Exchange Service JapanHP support by phone Support processPhone support period Telephone support numbersHP Quick Exchange Service Japan Additional warranty optionsCall HP Korea customer support 160 Support and warrantyRemove the ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment To remove ink cartridges before shipmentTo pack the device Pack the devicePack the device 2. Place the return shipping label on the outside of the box3. Include the following items in the box Physical specifications C Device specificationsPhysical specifications Product features and capacities Processor and memory specifications System requirementsProcessor and memory specifications Product features and capacitiesSystem requirements FeatureMinimum requirements Network protocol specificationsQuick Time 5.0 Mac OS Adobe Acrobat Reader 5 or later Recommended requirementsPrint specifications Embedded Web server specificationsFax specifications Black print resolutionEnvironmental specifications Scan specificationsElectrical specifications Power supplyLwAd 7.0 BA Sound powerNotice to users in Japan about the power cord RoHS notices China only D Regulatory informationAustralia wired fax statement Regulatory information for wireless productsNotice to users in Korea FCC statementFCC statement Notice to users in KoreaVCCI Class B compliance statement for users in Japan Notice to users in Japan about the power cord RoHS notices China onlyNoise emission statement for Germany Toxic and hazardous substance tableNotice to users of the U.S. telephone network FCC requirements Notice to users of the U.S. telephone network FCC requirementsNotice to users of the Canadian telephone network Notice to users in the European Economic Area Australia wired fax statementNotice to users of the German telephone network Notice to users in the European Economic AreaExposure to radio frequency radiation Regulatory information for wireless productsExposure to radio frequency radiation Notice to users in BrazilRegulatory information for wireless products Notice to users in TaiwanEuropean Union regulatory notice Warning for Australia and New Zealand with phone handsetEuropean Union Regulatory Notice Products with 2.4-GHz wireless LAN devices FranceJ4500 J4660 J4680 Regulatory model numberDeclaration of conformity J4500 DECLARATION OF CONFORMITYconforms to the following Product Specifications and Regulations Power Adapterconforms to the following Product Specifications and Regulations J4660Power Adapter SAFETY182 Regulatory information J4680 DECLARATION OF CONFORMITYAppendix D Energy Star notice Index Symbols/NumericsPage Page Page Page Page Page Page Podręcznik użytkownika