Manuals / HP / Computer Equipment / All in One Printer

HP J4660, J4680, J4580 Something on the page is missing or incorrect, Check the media settings

Models: J4550

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Chapter 8

Check the media settings

•Make sure you select the correct print quality settings in the printer driver for the media loaded in the trays.

•Make sure the page settings in the printer driver match the page size of media loaded in the tray.

More than one page is being picked

For more information on paper-feed problems, see Solve paper-feed problems.

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the device. For more information, see Set minimum margins.

Check the color print settings

Make sure Print in Grayscale is not selected in the print driver.

Check the device location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Check the ink cartridges

Make sure the correct ink cartridges are installed and the ink cartridges are not low on ink. For more information, see Manage the device and Work with ink cartridges.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For more information, see Load media.

Check the media size

•Content on a page might be cut off if the document size is larger than the media that you are using.

•Make sure the media size selected in the printer driver match the size of media loaded in the tray.

122 Maintain and troubleshoot

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HP J4660 Something on the page is missing or incorrect, Placement of the text or graphics is wrong, Check the media size

Contents

HP Officejet J4500/J4660/J4680 All-in-One series User GuidePodręcznik użytkownika 4 ghiHP Officejet J4500/J4660/J4680 All-in-One series User GuideCopyright information Safety informationAccessibility Hewlett-Packard Company noticesPage Use the device ContentsGet started PrintScan Copy7 Configure and manage 8 Maintain and troubleshoot A HP supplies and accessories B Support and warrantyDevice specifications Regulatory informationJ4680 J4500J4660 Energy Star notice1 Get started Find other resources for the productFind other resources for the product Understand the device parts Device control panel buttons and lights Understand the device partsFront view Printing supplies area Back view Device control panel buttons and lights Connection information1 Device control panel 2 Main tray 3 Front access door Front viewPrinting supplies area 1 Front access door 2 Ink cartridgesBack view Device control panel buttons and lightsLabel 14 Fax B&W function indicator 10 Scan function indicator 11 PC Copy Color function indicator12 PC Copy B&W function indicator 13 Fax Color function indicator 16 Low ink indicator 17 Original loaded indicatorDevice control panel buttons and lights Figure 1-1 Model J4660 device control panelFigure 1-2 Model J4680 device control panel Label12 PC Copy B&W function indicator 13 Fax Color function indicator Connection information10 Scan function indicator 11 PC Copy Color function indicator 14 Fax B&W function indicatorin Set up the device for Setup instructionsfeatures wireless communicationStatus messages Warning messages Error messages Change device settings Use the HP Solution Center WindowsPrint borderless Set up speed-dial entries Critical error messagesCritical error messages Change device settingsError messages To change settings from the device control panelUse the HP Solution Center Windows To change settings from the HP photo and imaging software Mac OSUse the HP photo and imaging software To open the HP Photosmart Studio software on a Macintosh computer Load originalsTo open the HP Photosmart Software on a Windows computer Load an original on the scanner glassLoad an original on the scanner glass To load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original in the document feeder trayUnderstand specifications for supported media Set minimum margins Tips for selecting and using print mediaTips for selecting and using print media Select print mediaTransparencies Understand specifications for supported mediaUnderstand supported media types and weights Custom-sized mediaChapter continued Media sizeEnvelopes Photo media Media sizeCards Other mediaUnderstand supported media types and weights Set minimum marginsLoad media To load main trayTo print on special or custom-sized media Windows 3. Click the Paper/Features tabPrint on special and custom-sized media To set a custom media size a. Click the Custom buttona. Click Manage Custom Sizes in the Paper Size pull-down menu b. Click Properties or SetupPrint borderless To print a borderless document WindowsTo print a borderless document Mac OS Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups 7. Open the Paper Type/Quality panelSet up speed-dial entries Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Set up a speed-dial group Set up a speed-dial groupPrint and view a list of speed-dial entries View a list of speed-dial entriesChange default settings for all future jobs Windows Change print settingsChange settings from an application for current jobs Windows Change print settings Cancel a print jobCancel a print job Change settings Mac OSTo change the settings Scan an original Edit a scanned original Change scan settings Cancel a scan job4 Scan Scan an original direct connectionScan from a TWAIN-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a WIA-compliant programTo change scan settings Change scan settingsCancel a scan job Edit a scanned photo or graphicMake copies Make copies Cancel a copy job5 Copy To make a copyCancel a copy job Send a fax using monitor dialing Send a fax from memory Send a fax Receive a fax Change fax settings Fax over the InternetTest fax setup Use reports Cancel a fax Change the fax resolution and Lighter / Darker settingsSend a fax manually from a phone To send a basic fax from the device control panelTo send a fax manually from an extension phone Page Send a fax from memory Send a fax using monitor dialingTo send a fax using monitor dialing from the device control panel To send a fax from memorySend a fax to multiple recipients To cancel a scheduled faxSchedule a fax to send later To schedule a fax from the device control panelSend a fax to multiple recipients from the device control panel To send a fax to multiple recipients using group speed dialSend a color original or photo fax To send a color original or photo fax from the device control panelSet new default settings Change the fax resolution and Lighter / Darker settingsChange the fax resolution Change the Lighter / Darker setting Change the fax resolutionTo change the Lighter / Darker setting from the device control panel Send a fax in Error Correction ModeChange the Lighter / Darker setting Set new default settingsReceive a fax To change the ECM setting from the control panelReceive a fax manually Set up backup fax Receive a fax manuallySet up backup fax To receive a fax manuallyPoll to receive a fax To set backup fax from the device control panelReprint received faxes from memory To reprint faxes in memory from the device control panelTo set up poll to receive a fax from the device control panel Forward faxes to another numberTo forward faxes from the device control panel Block junk fax numbers Set the paper size for received faxesSet automatic reduction for incoming faxes To set automatic reduction from the device control panelRemove numbers from the junk fax list Receive faxes to your computerAdd numbers to the junk fax list Add numbers to the junk fax list2. Select Settings, and then select Fax to PC Setup Wizard Activate Fax to PC Modify Fax to PC settingsTo start the Fax to PC Setup Wizard from the Solution Center Activate Fax to PCModify Fax to PC settings Change fax settingsConfigure the fax header To modify Fax to PC settings from the device control panelSet the answer mode Auto answer Set the number of rings before answeringTo set or change the fax header Set the fax error correction mode Change the answer ring pattern for distinctive ringSet the redial options To set the fax error-correction modeSet the dial type Set the fax speedFax over the Internet To set the fax speed from the device control panelPrint fax confirmation reports Print fax error reports Test fax setupTo test fax setup Use reportsTo set the device to print fax error reports automatically Print fax error reportsTo enable fax confirmation Print fax confirmation reportsTo cancel a number you are dialing Cancel a faxTo cancel a fax Print and view the fax logConfigure the device Windows Configure the device Mac OS 7 Configure and manageUnderstand the self-test report Set up faxing for the device Set up the device for wireless communication HP Officejet J4680 onlyToolbox Windows Administer the deviceUse device management tools Toolbox Windows Embedded Web server HP Officejet J4680 onlyOpen the Toolbox Toolbox tabsTo open the embedded Web server Embedded Web server HP Officejet J4680 onlyTo open the embedded Web server Embedded Web server pages Embedded Web server pagesOpen the HP Printer Utility HP Printer Utility panels 3. On the Information and Settings menu, click Maintain PrinterHP Printer Utility Mac OS Open the HP Printer UtilityUnderstand the self-test report To print the Self-Test ReportSet up faxing parallel phone systems Serial-type fax setup Set up faxing for the deviceSet up faxing parallel phone systems Table 7-1 Countries/regions with a parallel-type phone systemCase B Set up the device with DSL Choose the correct fax setup for your home or officeSelect your fax setup case Case C Set up the device with a PBX phone system or an ISDN lineIf you answered No, continue answering questions Select your fax setup case Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Other equipment/services Case A Separate fax line no voice calls receivedFigure 7-1 Back view of the device Recommended fax setup for serial-type phone systemsTo set up the device with a separate fax line Case B Set up the device with DSLFigure 7-2 Back view of the device To set up the device with DSL Case C Set up the device with a PBX phone system or an ISDN lineCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring serviceFigure 7-3 Back view of the device To set up the device with a shared voice/fax line Case E Shared voice/fax lineFigure 7-4 Back view of the device Case F Shared voice/fax line with voice mail Figure 7-5 Back view of the deviceSet up the device with a computer DSL/ADSL modem To set up the device with voice mailSet up the device with a computer dial-up modem Set up the device with a computer dial-up modemTo set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modemTo set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Shared voice/fax with computer dial-up modemShared voice/fax with computer DSL/ADSL modem Figure 7-7 Example of a parallel splitterPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Figure 7-9 Back view of the deviceTo set up the device with a computer DSL/ADSL modem Page Figure 7-10 Example of a parallel splitter Figure 7-11 Back view of the device7. Turn on the Auto Answer setting Page To set up the device with a computer DSL/ADSL modem Figure 7-12 Example of a parallel splitter Figure 7-13 Back view of the deviceUse the phone cord supplied in the box with the device to connect to Serial-type fax setup To install the software Configure the device WindowsInstall the software before connecting the device recommended Share the device on a locally shared networkConnect the device before installing the software Share the device on a locally shared networkTo connect the device To install the software Share the device on a locally shared network Configure the device Mac OSTo install the software To share the deviceSet up the device for wireless communication HP Officejet J4680 only To share the device among computers running Mac OSTo set up wireless communication using the installer Windows Understand 802.11 wireless network settingsUnderstand 802.11 wireless network settings To set up the device on a wireless network Mac OSSecurity settings Data encryptionTo set up wireless communication using the installer Windows To set up the device on a wireless network Mac OSReset wireless settings To turn off wireless communicationTo print a wireless test page Guidelines for reducing interference on a wireless networkUninstall and reinstall the software To add hardware addresses to a WAPOther guidelines To uninstall from a Windows computer, method 2. Press the Power button to turn off the deviceTo uninstall from a Windows computer, method To uninstall from a Macintosh computer 1. Launch HP Device Manager 2. Click Information and SettingsTo uninstall from a Windows computer, method Poor print quality and unexpected printouts Solve paper-feed problems Work with ink cartridges Clean the deviceGeneral troubleshooting tips and resources Solve printing problems Solve scan problems Solve copy problems Solve fax problemsHandle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges 4. Pull the ink cartridge toward you out of its slot Align the ink cartridges To align the cartridges from the device control panel at any time To align the ink cartridges from the HP Photosmart Software WindowsThe Printer Toolbox appears To clean the ink cartridges from the control panel Clean the ink cartridges3. Click the Device Services tab 4. Click Align the Ink Cartridges To clean the ink cartridges from the HP Photosmart SoftwareTo clean the ink cartridge contacts Clean the ink cartridge contacts4. Click Clean the Ink Cartridges HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the scanner glass Clean the exterior Clean the deviceClean the scanner glass Clean the automatic document feederClean the exterior Clean the automatic document feederTo clean the rollers or separator pad To clean the plastic strip inside the automatic document feeder General troubleshooting tips and resources Troubleshooting topics Solve printing problemsError message appears on control-panel display Solve printing problems Poor print quality and unexpected printoutsCheck the device software installation Check the device setupFor more information, see General troubleshooting tips and resources Check any personal firewall software installed on the computerCheck the margin settings Placement of the text or graphics is wrongCheck the media settings Check the color print settingsPoor print quality and unexpected printouts Check the page-orientation settingCommon poor quality printout problems Meaningless characters print The device prints half a page, then ejects the paperCheck the paper quality Common poor quality printout problemsMeaningless characters print Check the type of media loaded in the deviceInk is not filling the text or graphics completely Check the print settingsInk is smearing Check the document fileColors are printing as black and white Check the paper type settingOutput is faded or dull colored Wrong colors are printingPrintout shows bleeding colors Solve paper-feed problemsCheck the graphics placement Colors do not line up properlyPages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked upScanner did nothing Solve scan problemsText cannot be edited Error messages appear Scanner did nothing Scan takes too longPart of the document did not scan or text is missing Check the settingsScan takes too long Text cannot be editedScanned image quality is poor Error messages appearThe image quality is better when printed The original is a second-generation photo or pictureTake steps to improve the scan quality Scan defects are apparentGraphics look different from the original Blank pagesCheck the power Solve copy problemsError messages appear Paper mismatch No copy came outCopy quality is poor Documents are missing or fadedSize is reduced Take steps to improve the copy qualityVertical white or faded stripes Copy defects are apparentPaper mismatch Large, black typefaces look splotchy not smoothThe device is having problems sending a manual fax Solve fax problemsThe device is having problems sending and receiving faxes The Using Correct Type of Phone Cord with Fax test failedThe Fax Hardware Test failed Solution The Fax Connected to Active Telephone Wall Jack test failed SolutionSolve fax problems The Phone Cord Connected to Correct Port on Fax test failed Figure 8-1 Back view of the deviceThe Using Correct Type of Phone Cord with Fax test failed Solution Solve fax problems1 Telephone wall jack The Dial Tone Detection test failed Solution Chapter140 Maintain and troubleshoot The Fax Line Condition test failed Solution The display always shows Phone Off HookSolve fax problems The device is having problems sending and receiving faxes SolutionSolve fax problems The device is having problems sending a manual fax Solution The device cannot receive faxes, but can send faxes SolutionYour answering machine might not be set up properly with the device The device cannot send faxes, but can receive faxes Solution To extend your phone cord Fax tones are recorded on my answering machine SolutionThe phone cord that came with my device is not long enough Color faxes do not printThe computer cannot receive faxes Fax to PC Solve wireless problems HP Officejet J4680 onlyPrint wireless configuration settings Cause the HP Digital Imaging Monitor is turned offCheck the wireless communication settings Add hardware addresses to a wireless access point WAPHardware installation suggestions Software installation suggestions Troubleshoot installation issuesHardware installation suggestions Check the hardware connectionsCheck the computer system Software installation suggestionsVerify installation preliminaries Check the device to ensure the followingClear paper jams Avoid paper jams Clear jamsClear paper jams To clear a paper jam from the rear doorTo clear a paper jam in the automatic document feeder Clear jamsAvoid paper jams Supplies A HP supplies and accessoriesOrder printing supplies online HP mediaObtain HP telephone support Prepare the device for shipment B Support and warrantyHewlett-Packard limited warranty statement Obtain electronic support Pack the deviceHewlett-Packard limited warranty statement Hewlett-Packard limited warranty statementBefore you call Obtain electronic supportObtain HP telephone support Additional warranty options HP Quick Exchange Service JapanPhone support period Support processHP support by phone Telephone support numbersCall HP Korea customer support Additional warranty optionsHP Quick Exchange Service Japan 160 Support and warrantyRemove the ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment To remove ink cartridges before shipmentPack the device To pack the device2. Place the return shipping label on the outside of the box 3. Include the following items in the boxPack the device Physical specifications Product features and capacities C Device specificationsPhysical specifications Processor and memory specifications System requirementsSystem requirements Product features and capacitiesProcessor and memory specifications FeatureQuick Time 5.0 Mac OS Adobe Acrobat Reader 5 or later Network protocol specificationsMinimum requirements Recommended requirementsFax specifications Embedded Web server specificationsPrint specifications Black print resolutionElectrical specifications Scan specificationsEnvironmental specifications Power supplySound power LwAd 7.0 BAAustralia wired fax statement D Regulatory informationNotice to users in Japan about the power cord RoHS notices China only Regulatory information for wireless productsFCC statement FCC statementNotice to users in Korea Notice to users in KoreaNoise emission statement for Germany Notice to users in Japan about the power cord RoHS notices China onlyVCCI Class B compliance statement for users in Japan Toxic and hazardous substance tableNotice to users of the U.S. telephone network FCC requirements Notice to users of the U.S. telephone network FCC requirementsNotice to users of the Canadian telephone network Notice to users of the German telephone network Australia wired fax statementNotice to users in the European Economic Area Notice to users in the European Economic AreaExposure to radio frequency radiation Regulatory information for wireless productsExposure to radio frequency radiation Notice to users in BrazilNotice to users in Taiwan Regulatory information for wireless productsEuropean Union Regulatory Notice Warning for Australia and New Zealand with phone handsetEuropean Union regulatory notice Products with 2.4-GHz wireless LAN devices FranceRegulatory model number Declaration of conformityJ4500 J4660 J4680 conforms to the following Product Specifications and Regulations DECLARATION OF CONFORMITYJ4500 Power AdapterPower Adapter J4660conforms to the following Product Specifications and Regulations SAFETYJ4680 DECLARATION OF CONFORMITY Appendix D182 Regulatory information Energy Star notice Symbols/Numerics IndexPage Page Page Page Page Page Page Podręcznik użytkownika