HP J4580, J4680, J4660 Obtain electronic support, Obtain HP telephone support, Before you call

Appendix B

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an e-mail message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for software updates.

You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS), which provide easy, step-by-step solutions to common printing problems. For more information, see Toolbox (Windows) or HP Printer Utility (Mac OS).

Support options and availability vary by product, country/region, and language.

Obtain HP telephone support

During the warranty period, you may obtain assistance from the HP Customer Care Center. This section contains the following topics:

•Before you call

•Support process

•HP support by phone

•Additional warranty options

•HP Quick Exchange Service (Japan)

•Call HP Korea customer support

Before you call

Visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes and updates.

To assist our Customer Care Center representatives to serve you better, prepare the following information if you need to call HP.

1.Print the self-test report of the device. For more information, see Understand the self-test report. If the device does not print, get the following information ready:

•Device model

•Model number and serial number (check the back of the device)

2.Check the operating system that you are using, such as Windows XP.

3.Note how the device is connected to your system, such as through USB or network connection.

4.Obtain the version number of the printer software. (To find the version number of the printer driver, open the printer settings or properties dialog box, and click the About tab.)

5.If you have a problem printing from a particular application, note the application and version number.

158 Support and warranty