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HP J4540, J4680, J4660, J4580, J4550 manual General troubleshooting tips and resources

Models: J4550

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General troubleshooting tips and resources

4.Lift the automatic document feeder mechanism.

5.Clean the plastic strip with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, or carbon tetrachloride on the plastic strip, since they can damage it. Do not place or spray liquid directly on the plastic strip. The liquid might seep under the glass and damage the device.

6.Gently lower the automatic document feeder mechanism to avoid dislodging the plastic strip, and then close the cover of the automatic document feeder.

7.Plug in the power cord, and then turn on the device.

NOTE: If you still see dust or lines on scans after cleaning the plastic strip, you may need to order a new plastic strip. For more information, see Support and warranty.

General troubleshooting tips and resources

Try these when you begin troubleshooting a printing problem.

•For a paper jam, see Clear paper jams.

•For paper-feed problems, such as the paper skew and paper pick, see Solve paper-feed problems.

•Power light is on and not blinking. When the device is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed.

•Power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

•Media is loaded correctly in the input tray and is not jammed in the device.

•All packing tapes and materials are removed.

General troubleshooting tips and resources

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HP J4540, J4680, J4660, J4580, J4550 manual General troubleshooting tips and resources

Contents

4 ghi User GuidePodręcznik użytkownika HP Officejet J4500/J4660/J4680 All-in-One seriesUser Guide HP Officejet J4500/J4660/J4680 All-in-One seriesHewlett-Packard Company notices Safety informationAccessibility Copyright informationPage Print ContentsGet started Use the deviceCopy Scan7 Configure and manage 8 Maintain and troubleshoot B Support and warranty A HP supplies and accessoriesRegulatory information Device specificationsEnergy Star notice J4500J4660 J46801 Get started Find other resources for the productFind other resources for the product Understand the device parts Device control panel buttons and lights Connection information Understand the device partsFront view Printing supplies area Back view Device control panel buttons and lights1 Front access door 2 Ink cartridges Front viewPrinting supplies area 1 Device control panel 2 Main tray 3 Front access doorBack view Device control panel buttons and lightsLabel 16 Low ink indicator 17 Original loaded indicator 10 Scan function indicator 11 PC Copy Color function indicator12 PC Copy B&W function indicator 13 Fax Color function indicator 14 Fax B&W function indicatorLabel Figure 1-1 Model J4660 device control panelFigure 1-2 Model J4680 device control panel Device control panel buttons and lights14 Fax B&W function indicator Connection information10 Scan function indicator 11 PC Copy Color function indicator 12 PC Copy B&W function indicator 13 Fax Color function indicatorwireless communication Setup instructionsfeatures in Set up the device forCritical error messages Change device settings Use the HP Solution Center WindowsPrint borderless Set up speed-dial entries Status messages Warning messages Error messagesTo change settings from the device control panel Change device settingsError messages Critical error messagesUse the HP Solution Center Windows To change settings from the HP photo and imaging software Mac OSUse the HP photo and imaging software Load an original on the scanner glass Load originalsTo open the HP Photosmart Software on a Windows computer To open the HP Photosmart Studio software on a Macintosh computerTo load an original on the scanner glass Load an original on the scanner glassTo load an original in the document feeder tray Load an original in the automatic document feeder ADFSelect print media Tips for selecting and using print mediaTips for selecting and using print media Understand specifications for supported media Set minimum marginsCustom-sized media Understand specifications for supported mediaUnderstand supported media types and weights TransparenciesChapter continued Media sizeEnvelopes Other media Media sizeCards Photo mediaSet minimum margins Understand supported media types and weightsTo load main tray Load mediaTo set a custom media size a. Click the Custom button 3. Click the Paper/Features tabPrint on special and custom-sized media To print on special or custom-sized media WindowsTo print a borderless document Windows b. Click Properties or SetupPrint borderless a. Click Manage Custom Sizes in the Paper Size pull-down menu7. Open the Paper Type/Quality panel Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups To print a borderless document Mac OSSet up a speed-dial group Set up fax numbers as speed-dial entries or groupsSet up speed-dial entries Set up a speed-dial group Set up speed-dial entriesView a list of speed-dial entries Print and view a list of speed-dial entriesChange print settings Cancel a print job Change print settingsChange settings from an application for current jobs Windows Change default settings for all future jobs WindowsCancel a print job Change settings Mac OSTo change the settings Scan an original direct connection Edit a scanned original Change scan settings Cancel a scan job4 Scan Scan an originalScan from a WIA-compliant program Scan from a TWAIN-compliant or a WIA-compliant programEdit a scanned original Scan from a TWAIN-compliant programEdit a scanned photo or graphic Change scan settingsCancel a scan job To change scan settingsTo make a copy Make copies Cancel a copy job5 Copy Make copiesCancel a copy job Change the fax resolution and Lighter / Darker settings Send a fax Receive a fax Change fax settings Fax over the InternetTest fax setup Use reports Cancel a fax Send a fax using monitor dialing Send a fax from memorySend a fax manually from a phone To send a basic fax from the device control panelTo send a fax manually from an extension phone Page To send a fax from memory Send a fax using monitor dialingTo send a fax using monitor dialing from the device control panel Send a fax from memoryTo schedule a fax from the device control panel To cancel a scheduled faxSchedule a fax to send later Send a fax to multiple recipientsTo send a color original or photo fax from the device control panel To send a fax to multiple recipients using group speed dialSend a color original or photo fax Send a fax to multiple recipients from the device control panelChange the fax resolution Change the fax resolution and Lighter / Darker settingsChange the fax resolution Change the Lighter / Darker setting Set new default settingsSet new default settings Send a fax in Error Correction ModeChange the Lighter / Darker setting To change the Lighter / Darker setting from the device control panelReceive a fax manually To change the ECM setting from the control panelReceive a fax manually Set up backup fax Receive a faxTo receive a fax manually Set up backup faxTo reprint faxes in memory from the device control panel To set backup fax from the device control panelReprint received faxes from memory Poll to receive a faxTo set up poll to receive a fax from the device control panel Forward faxes to another numberTo forward faxes from the device control panel To set automatic reduction from the device control panel Set the paper size for received faxesSet automatic reduction for incoming faxes Block junk fax numbersAdd numbers to the junk fax list Receive faxes to your computerAdd numbers to the junk fax list Remove numbers from the junk fax listActivate Fax to PC Activate Fax to PC Modify Fax to PC settingsTo start the Fax to PC Setup Wizard from the Solution Center 2. Select Settings, and then select Fax to PC Setup WizardTo modify Fax to PC settings from the device control panel Change fax settingsConfigure the fax header Modify Fax to PC settingsSet the answer mode Auto answer Set the number of rings before answeringTo set or change the fax header Change the answer ring pattern for distinctive ring Set the fax error correction modeSet the fax speed To set the fax error-correction modeSet the dial type Set the redial optionsTo set the fax speed from the device control panel Fax over the InternetUse reports Test fax setupTo test fax setup Print fax confirmation reports Print fax error reportsPrint fax confirmation reports Print fax error reportsTo enable fax confirmation To set the device to print fax error reports automaticallyPrint and view the fax log Cancel a faxTo cancel a fax To cancel a number you are dialingSet up the device for wireless communication HP Officejet J4680 only 7 Configure and manageUnderstand the self-test report Set up faxing for the device Configure the device Windows Configure the device Mac OSToolbox Windows Embedded Web server HP Officejet J4680 only Administer the deviceUse device management tools Toolbox WindowsToolbox tabs Open the ToolboxEmbedded Web server pages Embedded Web server HP Officejet J4680 onlyTo open the embedded Web server Embedded Web server pages To open the embedded Web serverOpen the HP Printer Utility 3. On the Information and Settings menu, click Maintain PrinterHP Printer Utility Mac OS Open the HP Printer Utility HP Printer Utility panelsTo print the Self-Test Report Understand the self-test reportTable 7-1 Countries/regions with a parallel-type phone system Set up faxing for the deviceSet up faxing parallel phone systems Set up faxing parallel phone systems Serial-type fax setupCase C Set up the device with a PBX phone system or an ISDN line Choose the correct fax setup for your home or officeSelect your fax setup case Case B Set up the device with DSLIf you answered No, continue answering questions Select your fax setup case Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Recommended fax setup for serial-type phone systems Case A Separate fax line no voice calls receivedFigure 7-1 Back view of the device Other equipment/servicesTo set up the device with a separate fax line Case B Set up the device with DSLFigure 7-2 Back view of the device Case C Set up the device with a PBX phone system or an ISDN line To set up the device with DSLCase D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring serviceFigure 7-3 Back view of the device To set up the device with a shared voice/fax line Case E Shared voice/fax lineFigure 7-4 Back view of the device Figure 7-5 Back view of the device Case F Shared voice/fax line with voice mailSet up the device with a computer dial-up modem To set up the device with voice mailSet up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modemSet up the device with a computer DSL/ADSL modem To set up the device with a computer dial-up modemCase H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemFigure 7-7 Example of a parallel splitter Shared voice/fax with computer dial-up modemShared voice/fax with computer DSL/ADSL modem Shared voice/fax with computer dial-up modemPage Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Figure 7-9 Back view of the deviceTo set up the device with a computer DSL/ADSL modem Page Figure 7-11 Back view of the device Figure 7-10 Example of a parallel splitter7. Turn on the Auto Answer setting Page To set up the device with a computer DSL/ADSL modem Figure 7-12 Example of a parallel splitter Figure 7-13 Back view of the deviceUse the phone cord supplied in the box with the device to connect to Serial-type fax setup Share the device on a locally shared network Configure the device WindowsInstall the software before connecting the device recommended To install the softwareConnect the device before installing the software Share the device on a locally shared networkTo connect the device To share the device Configure the device Mac OSTo install the software To install the software Share the device on a locally shared networkTo share the device among computers running Mac OS Set up the device for wireless communication HP Officejet J4680 onlyTo set up the device on a wireless network Mac OS Understand 802.11 wireless network settingsUnderstand 802.11 wireless network settings To set up wireless communication using the installer WindowsData encryption Security settingsTo set up the device on a wireless network Mac OS To set up wireless communication using the installer WindowsGuidelines for reducing interference on a wireless network To turn off wireless communicationTo print a wireless test page Reset wireless settingsUninstall and reinstall the software To add hardware addresses to a WAPOther guidelines To uninstall from a Windows computer, method 2. Press the Power button to turn off the deviceTo uninstall from a Windows computer, method To uninstall from a Macintosh computer 1. Launch HP Device Manager 2. Click Information and SettingsTo uninstall from a Windows computer, method Solve scan problems Solve copy problems Solve fax problems Work with ink cartridges Clean the deviceGeneral troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve paper-feed problemsReplace the ink cartridges Handle the ink cartridgesTo replace the ink cartridges 4. Pull the ink cartridge toward you out of its slot Align the ink cartridges To align the cartridges from the device control panel at any time To align the ink cartridges from the HP Photosmart Software WindowsThe Printer Toolbox appears To clean the ink cartridges from the HP Photosmart Software Clean the ink cartridges3. Click the Device Services tab 4. Click Align the Ink Cartridges To clean the ink cartridges from the control panelHP Printer Utility Mac OS Clean the ink cartridge contacts4. Click Clean the Ink Cartridges To clean the ink cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the automatic document feeder Clean the deviceClean the scanner glass Clean the scanner glass Clean the exteriorClean the automatic document feeder Clean the exteriorTo clean the rollers or separator pad To clean the plastic strip inside the automatic document feeder General troubleshooting tips and resources Solve printing problems Poor print quality and unexpected printouts Solve printing problemsError message appears on control-panel display Troubleshooting topicsCheck any personal firewall software installed on the computer Check the device setupFor more information, see General troubleshooting tips and resources Check the device software installationCheck the color print settings Placement of the text or graphics is wrongCheck the media settings Check the margin settingsThe device prints half a page, then ejects the paper Check the page-orientation settingCommon poor quality printout problems Meaningless characters print Poor print quality and unexpected printoutsCheck the type of media loaded in the device Common poor quality printout problemsMeaningless characters print Check the paper qualityCheck the document file Check the print settingsInk is smearing Ink is not filling the text or graphics completelyWrong colors are printing Check the paper type settingOutput is faded or dull colored Colors are printing as black and whiteColors do not line up properly Solve paper-feed problemsCheck the graphics placement Printout shows bleeding colorsMultiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewingScanner did nothing Scan takes too long Solve scan problemsText cannot be edited Error messages appear Scanner did nothingText cannot be edited Check the settingsScan takes too long Part of the document did not scan or text is missingThe original is a second-generation photo or picture Error messages appearThe image quality is better when printed Scanned image quality is poorBlank pages Scan defects are apparentGraphics look different from the original Take steps to improve the scan qualityNo copy came out Solve copy problemsError messages appear Paper mismatch Check the powerTake steps to improve the copy quality Documents are missing or fadedSize is reduced Copy quality is poorLarge, black typefaces look splotchy not smooth Copy defects are apparentPaper mismatch Vertical white or faded stripesThe Using Correct Type of Phone Cord with Fax test failed Solve fax problemsThe device is having problems sending and receiving faxes The device is having problems sending a manual faxThe Fax Hardware Test failed Solution The Fax Connected to Active Telephone Wall Jack test failed SolutionSolve fax problems Figure 8-1 Back view of the device The Phone Cord Connected to Correct Port on Fax test failedThe Using Correct Type of Phone Cord with Fax test failed Solution Solve fax problems1 Telephone wall jack The Dial Tone Detection test failed Solution Chapter140 Maintain and troubleshoot The Fax Line Condition test failed Solution The display always shows Phone Off HookSolve fax problems Solution The device is having problems sending and receiving faxesSolve fax problems The device cannot receive faxes, but can send faxes Solution The device is having problems sending a manual fax SolutionYour answering machine might not be set up properly with the device The device cannot send faxes, but can receive faxes Solution Color faxes do not print Fax tones are recorded on my answering machine SolutionThe phone cord that came with my device is not long enough To extend your phone cordCause the HP Digital Imaging Monitor is turned off Solve wireless problems HP Officejet J4680 onlyPrint wireless configuration settings The computer cannot receive faxes Fax to PCAdd hardware addresses to a wireless access point WAP Check the wireless communication settingsCheck the hardware connections Troubleshoot installation issuesHardware installation suggestions Hardware installation suggestions Software installation suggestionsCheck the device to ensure the following Software installation suggestionsVerify installation preliminaries Check the computer systemTo clear a paper jam from the rear door Clear jamsClear paper jams Clear paper jams Avoid paper jamsClear jams To clear a paper jam in the automatic document feederAvoid paper jams HP media A HP supplies and accessoriesOrder printing supplies online SuppliesPack the device B Support and warrantyHewlett-Packard limited warranty statement Obtain electronic support Obtain HP telephone support Prepare the device for shipmentHewlett-Packard limited warranty statement Hewlett-Packard limited warranty statementAdditional warranty options HP Quick Exchange Service Japan Obtain electronic supportObtain HP telephone support Before you callTelephone support numbers Support processHP support by phone Phone support period160 Support and warranty Additional warranty optionsHP Quick Exchange Service Japan Call HP Korea customer supportTo remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges before shipment Remove the ink cartridges before shipmentTo pack the device Pack the device2. Place the return shipping label on the outside of the box 3. Include the following items in the boxPack the device Processor and memory specifications System requirements C Device specificationsPhysical specifications Physical specifications Product features and capacitiesFeature Product features and capacitiesProcessor and memory specifications System requirementsRecommended requirements Network protocol specificationsMinimum requirements Quick Time 5.0 Mac OS Adobe Acrobat Reader 5 or laterBlack print resolution Embedded Web server specificationsPrint specifications Fax specificationsPower supply Scan specificationsEnvironmental specifications Electrical specificationsLwAd 7.0 BA Sound powerRegulatory information for wireless products D Regulatory informationNotice to users in Japan about the power cord RoHS notices China only Australia wired fax statementNotice to users in Korea FCC statementNotice to users in Korea FCC statementToxic and hazardous substance table Notice to users in Japan about the power cord RoHS notices China onlyVCCI Class B compliance statement for users in Japan Noise emission statement for GermanyNotice to users of the U.S. telephone network FCC requirements Notice to users of the U.S. telephone network FCC requirementsNotice to users of the Canadian telephone network Notice to users in the European Economic Area Australia wired fax statementNotice to users in the European Economic Area Notice to users of the German telephone networkNotice to users in Brazil Regulatory information for wireless productsExposure to radio frequency radiation Exposure to radio frequency radiationRegulatory information for wireless products Notice to users in TaiwanProducts with 2.4-GHz wireless LAN devices France Warning for Australia and New Zealand with phone handsetEuropean Union regulatory notice European Union Regulatory NoticeRegulatory model number Declaration of conformityJ4500 J4660 J4680 Power Adapter DECLARATION OF CONFORMITYJ4500 conforms to the following Product Specifications and RegulationsSAFETY J4660conforms to the following Product Specifications and Regulations Power AdapterJ4680 DECLARATION OF CONFORMITY Appendix D182 Regulatory information Energy Star notice Index Symbols/NumericsPage Page Page Page Page Page Page Podręcznik użytkownika