Manuals / HP / Computer Equipment / All in One Printer

HP J4550 Solve printing problems, The device shuts down unexpectedly, Troubleshooting topics

Models: J4550

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Chapter 8

•The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printers & Faxes section of the System Preferences. See your computer's documentation for more information.

•Pause Printing is not selected if you are using a computer running Windows.

•You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Troubleshooting topics

•Solve printing problems

•Poor print quality and unexpected printouts

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Troubleshoot installation issues

Solve printing problems

This section contains the following topics:

•The device shuts down unexpectedly

•Error message appears on control-panel display

•The device is not responding (nothing prints)

•Device takes a long time to print

•Blank or partial page printed

•Something on the page is missing or incorrect

•Placement of the text or graphics is wrong

•The device prints half a page, then ejects the paper

The device shuts down unexpectedly

Check the power and power connections

Make sure the device is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see Electrical specifications.

Error message appears on control-panel display

A non-recoverable error has occurred

Disconnect all cables (such as power cord and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/ support) for the latest troubleshooting information, or product fixes and updates.

120 Maintain and troubleshoot

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HP J4550 manual Solve printing problems, The device shuts down unexpectedly, Error message appears on control-panel display

Contents

User Guide Podręcznik użytkownikaHP Officejet J4500/J4660/J4680 All-in-One series 4 ghiHP Officejet J4500/J4660/J4680 All-in-One series User GuideSafety information AccessibilityCopyright information Hewlett-Packard Company noticesPage Contents Get startedUse the device PrintScan Copy7 Configure and manage 8 Maintain and troubleshoot A HP supplies and accessories B Support and warrantyDevice specifications Regulatory informationJ4500 J4660J4680 Energy Star noticeFind other resources for the product 1 Get startedFind other resources for the product Understand the device parts Understand the device parts Front view Printing supplies area Back viewDevice control panel buttons and lights Device control panel buttons and lights Connection informationFront view Printing supplies area1 Device control panel 2 Main tray 3 Front access door 1 Front access door 2 Ink cartridgesDevice control panel buttons and lights Back viewLabel 10 Scan function indicator 11 PC Copy Color function indicator 12 PC Copy B&W function indicator 13 Fax Color function indicator14 Fax B&W function indicator 16 Low ink indicator 17 Original loaded indicatorFigure 1-1 Model J4660 device control panel Figure 1-2 Model J4680 device control panelDevice control panel buttons and lights LabelConnection information 10 Scan function indicator 11 PC Copy Color function indicator12 PC Copy B&W function indicator 13 Fax Color function indicator 14 Fax B&W function indicatorSetup instructions featuresin Set up the device for wireless communicationChange device settings Use the HP Solution Center Windows Print borderless Set up speed-dial entriesStatus messages Warning messages Error messages Critical error messagesChange device settings Error messagesCritical error messages To change settings from the device control panelTo change settings from the HP photo and imaging software Mac OS Use the HP Solution Center WindowsUse the HP photo and imaging software Load originals To open the HP Photosmart Software on a Windows computerTo open the HP Photosmart Studio software on a Macintosh computer Load an original on the scanner glassLoad an original on the scanner glass To load an original on the scanner glassLoad an original in the automatic document feeder ADF To load an original in the document feeder trayTips for selecting and using print media Tips for selecting and using print mediaUnderstand specifications for supported media Set minimum margins Select print mediaUnderstand specifications for supported media Understand supported media types and weightsTransparencies Custom-sized mediaMedia size Chapter continuedEnvelopes Media size CardsPhoto media Other mediaUnderstand supported media types and weights Set minimum marginsLoad media To load main tray3. Click the Paper/Features tab Print on special and custom-sized mediaTo print on special or custom-sized media Windows To set a custom media size a. Click the Custom buttonb. Click Properties or Setup Print borderlessa. Click Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document WindowsSet up speed-dial entries Set up fax numbers as speed-dial entries or groupsTo print a borderless document Mac OS 7. Open the Paper Type/Quality panelSet up fax numbers as speed-dial entries or groups Set up speed-dial entries Set up a speed-dial groupSet up speed-dial entries Set up a speed-dial groupPrint and view a list of speed-dial entries View a list of speed-dial entriesChange print settings Change settings from an application for current jobs WindowsChange default settings for all future jobs Windows Change print settings Cancel a print jobChange settings Mac OS Cancel a print jobTo change the settings Edit a scanned original Change scan settings Cancel a scan job 4 ScanScan an original Scan an original direct connectionScan from a TWAIN-compliant or a WIA-compliant program Edit a scanned originalScan from a TWAIN-compliant program Scan from a WIA-compliant programChange scan settings Cancel a scan jobTo change scan settings Edit a scanned photo or graphicMake copies Cancel a copy job 5 CopyMake copies To make a copyCancel a copy job Send a fax Receive a fax Change fax settings Fax over the Internet Test fax setup Use reports Cancel a faxSend a fax using monitor dialing Send a fax from memory Change the fax resolution and Lighter / Darker settingsTo send a basic fax from the device control panel Send a fax manually from a phoneTo send a fax manually from an extension phone Page Send a fax using monitor dialing To send a fax using monitor dialing from the device control panelSend a fax from memory To send a fax from memoryTo cancel a scheduled fax Schedule a fax to send laterSend a fax to multiple recipients To schedule a fax from the device control panelTo send a fax to multiple recipients using group speed dial Send a color original or photo faxSend a fax to multiple recipients from the device control panel To send a color original or photo fax from the device control panelChange the fax resolution and Lighter / Darker settings Change the fax resolution Change the Lighter / Darker settingSet new default settings Change the fax resolutionSend a fax in Error Correction Mode Change the Lighter / Darker settingTo change the Lighter / Darker setting from the device control panel Set new default settingsTo change the ECM setting from the control panel Receive a fax manually Set up backup faxReceive a fax Receive a fax manuallySet up backup fax To receive a fax manuallyTo set backup fax from the device control panel Reprint received faxes from memoryPoll to receive a fax To reprint faxes in memory from the device control panelForward faxes to another number To set up poll to receive a fax from the device control panelTo forward faxes from the device control panel Set the paper size for received faxes Set automatic reduction for incoming faxesBlock junk fax numbers To set automatic reduction from the device control panelReceive faxes to your computer Add numbers to the junk fax listRemove numbers from the junk fax list Add numbers to the junk fax listActivate Fax to PC Modify Fax to PC settings To start the Fax to PC Setup Wizard from the Solution Center2. Select Settings, and then select Fax to PC Setup Wizard Activate Fax to PCChange fax settings Configure the fax headerModify Fax to PC settings To modify Fax to PC settings from the device control panelSet the number of rings before answering Set the answer mode Auto answerTo set or change the fax header Set the fax error correction mode Change the answer ring pattern for distinctive ringTo set the fax error-correction mode Set the dial typeSet the redial options Set the fax speedFax over the Internet To set the fax speed from the device control panelTest fax setup To test fax setupPrint fax confirmation reports Print fax error reports Use reportsPrint fax error reports To enable fax confirmationTo set the device to print fax error reports automatically Print fax confirmation reportsCancel a fax To cancel a faxTo cancel a number you are dialing Print and view the fax log7 Configure and manage Understand the self-test report Set up faxing for the deviceConfigure the device Windows Configure the device Mac OS Set up the device for wireless communication HP Officejet J4680 onlyAdminister the device Use device management toolsToolbox Windows Toolbox Windows Embedded Web server HP Officejet J4680 onlyOpen the Toolbox Toolbox tabsEmbedded Web server HP Officejet J4680 only To open the embedded Web server Embedded Web server pagesTo open the embedded Web server Embedded Web server pages3. On the Information and Settings menu, click Maintain Printer HP Printer Utility Mac OSOpen the HP Printer Utility HP Printer Utility panels Open the HP Printer UtilityUnderstand the self-test report To print the Self-Test ReportSet up faxing for the device Set up faxing parallel phone systemsSet up faxing parallel phone systems Serial-type fax setup Table 7-1 Countries/regions with a parallel-type phone systemChoose the correct fax setup for your home or office Select your fax setup caseCase B Set up the device with DSL Case C Set up the device with a PBX phone system or an ISDN lineIf you answered No, continue answering questions Recommended fax setup for parallel-type phone systems Select your fax setup caseRecommended fax setup for serial-type phone systems Case A Separate fax line no voice calls received Figure 7-1 Back view of the deviceOther equipment/services Recommended fax setup for serial-type phone systemsCase B Set up the device with DSL To set up the device with a separate fax lineFigure 7-2 Back view of the device To set up the device with DSL Case C Set up the device with a PBX phone system or an ISDN lineTo set up the device with a distinctive ring service Case D Fax with a distinctive ring service on the same lineFigure 7-3 Back view of the device Case E Shared voice/fax line To set up the device with a shared voice/fax lineFigure 7-4 Back view of the device Case F Shared voice/fax line with voice mail Figure 7-5 Back view of the deviceTo set up the device with voice mail Set up the device with a computer dial-up modemSet up the device with a computer DSL/ADSL modem Set up the device with a computer dial-up modemTo set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modemTo set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modemShared voice/fax with computer dial-up modem Shared voice/fax with computer DSL/ADSL modemShared voice/fax with computer dial-up modem Figure 7-7 Example of a parallel splitterPage Shared voice/fax with computer DSL/ADSL modem Figure 7-9 Back view of the device Case I Shared voice/fax line with answering machineTo set up the device with a computer DSL/ADSL modem Page Figure 7-10 Example of a parallel splitter Figure 7-11 Back view of the device7. Turn on the Auto Answer setting Page To set up the device with a computer DSL/ADSL modem Figure 7-13 Back view of the device Figure 7-12 Example of a parallel splitterUse the phone cord supplied in the box with the device to connect to Serial-type fax setup Configure the device Windows Install the software before connecting the device recommendedTo install the software Share the device on a locally shared networkShare the device on a locally shared network Connect the device before installing the softwareTo connect the device Configure the device Mac OS To install the softwareTo install the software Share the device on a locally shared network To share the deviceSet up the device for wireless communication HP Officejet J4680 only To share the device among computers running Mac OSUnderstand 802.11 wireless network settings Understand 802.11 wireless network settingsTo set up wireless communication using the installer Windows To set up the device on a wireless network Mac OSSecurity settings Data encryptionTo set up wireless communication using the installer Windows To set up the device on a wireless network Mac OSTo turn off wireless communication To print a wireless test pageReset wireless settings Guidelines for reducing interference on a wireless networkTo add hardware addresses to a WAP Uninstall and reinstall the softwareOther guidelines 2. Press the Power button to turn off the device To uninstall from a Windows computer, methodTo uninstall from a Windows computer, method 2. Click Information and Settings To uninstall from a Macintosh computer 1. Launch HP Device ManagerTo uninstall from a Windows computer, method Work with ink cartridges Clean the device General troubleshooting tips and resources Solve printing problemsPoor print quality and unexpected printouts Solve paper-feed problems Solve scan problems Solve copy problems Solve fax problemsHandle the ink cartridges Replace the ink cartridgesTo replace the ink cartridges 4. Pull the ink cartridge toward you out of its slot Align the ink cartridges To align the ink cartridges from the HP Photosmart Software Windows To align the cartridges from the device control panel at any timeThe Printer Toolbox appears Clean the ink cartridges 3. Click the Device Services tab 4. Click Align the Ink CartridgesTo clean the ink cartridges from the control panel To clean the ink cartridges from the HP Photosmart SoftwareClean the ink cartridge contacts 4. Click Clean the Ink CartridgesTo clean the ink cartridge contacts HP Printer Utility Mac OSClean the area around the ink nozzles To clean the area around the ink nozzles Store printing supplies Clean the device Clean the scanner glassClean the scanner glass Clean the exterior Clean the automatic document feederClean the exterior Clean the automatic document feederTo clean the rollers or separator pad To clean the plastic strip inside the automatic document feeder General troubleshooting tips and resources Solve printing problems Error message appears on control-panel displayTroubleshooting topics Solve printing problems Poor print quality and unexpected printoutsCheck the device setup For more information, see General troubleshooting tips and resourcesCheck the device software installation Check any personal firewall software installed on the computerPlacement of the text or graphics is wrong Check the media settingsCheck the margin settings Check the color print settingsCheck the page-orientation setting Common poor quality printout problems Meaningless characters printPoor print quality and unexpected printouts The device prints half a page, then ejects the paperCommon poor quality printout problems Meaningless characters printCheck the paper quality Check the type of media loaded in the deviceCheck the print settings Ink is smearingInk is not filling the text or graphics completely Check the document fileCheck the paper type setting Output is faded or dull coloredColors are printing as black and white Wrong colors are printingSolve paper-feed problems Check the graphics placementPrintout shows bleeding colors Colors do not line up properlyMedia is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked upSolve scan problems Text cannot be edited Error messages appearScanner did nothing Scanner did nothing Scan takes too longCheck the settings Scan takes too longPart of the document did not scan or text is missing Text cannot be editedError messages appear The image quality is better when printedScanned image quality is poor The original is a second-generation photo or pictureScan defects are apparent Graphics look different from the originalTake steps to improve the scan quality Blank pagesSolve copy problems Error messages appear Paper mismatchCheck the power No copy came outDocuments are missing or faded Size is reducedCopy quality is poor Take steps to improve the copy qualityCopy defects are apparent Paper mismatchVertical white or faded stripes Large, black typefaces look splotchy not smoothSolve fax problems The device is having problems sending and receiving faxesThe device is having problems sending a manual fax The Using Correct Type of Phone Cord with Fax test failedThe Fax Connected to Active Telephone Wall Jack test failed Solution The Fax Hardware Test failed SolutionSolve fax problems The Phone Cord Connected to Correct Port on Fax test failed Figure 8-1 Back view of the deviceSolve fax problems The Using Correct Type of Phone Cord with Fax test failed Solution1 Telephone wall jack Chapter The Dial Tone Detection test failed Solution140 Maintain and troubleshoot The display always shows Phone Off Hook The Fax Line Condition test failed SolutionSolve fax problems The device is having problems sending and receiving faxes SolutionSolve fax problems The device is having problems sending a manual fax Solution The device cannot receive faxes, but can send faxes SolutionYour answering machine might not be set up properly with the device The device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution The phone cord that came with my device is not long enoughTo extend your phone cord Color faxes do not printSolve wireless problems HP Officejet J4680 only Print wireless configuration settingsThe computer cannot receive faxes Fax to PC Cause the HP Digital Imaging Monitor is turned offCheck the wireless communication settings Add hardware addresses to a wireless access point WAPTroubleshoot installation issues Hardware installation suggestionsHardware installation suggestions Software installation suggestions Check the hardware connectionsSoftware installation suggestions Verify installation preliminariesCheck the computer system Check the device to ensure the followingClear jams Clear paper jamsClear paper jams Avoid paper jams To clear a paper jam from the rear doorTo clear a paper jam in the automatic document feeder Clear jamsAvoid paper jams A HP supplies and accessories Order printing supplies onlineSupplies HP mediaB Support and warranty Hewlett-Packard limited warranty statement Obtain electronic supportObtain HP telephone support Prepare the device for shipment Pack the deviceHewlett-Packard limited warranty statement Hewlett-Packard limited warranty statementObtain electronic support Obtain HP telephone supportBefore you call Additional warranty options HP Quick Exchange Service JapanSupport process HP support by phonePhone support period Telephone support numbersAdditional warranty options HP Quick Exchange Service JapanCall HP Korea customer support 160 Support and warrantyPrepare the device for shipment Remove the ink cartridges before shipmentRemove the ink cartridges before shipment To remove ink cartridges before shipmentPack the device To pack the device3. Include the following items in the box 2. Place the return shipping label on the outside of the boxPack the device C Device specifications Physical specificationsPhysical specifications Product features and capacities Processor and memory specifications System requirementsProduct features and capacities Processor and memory specificationsSystem requirements FeatureNetwork protocol specifications Minimum requirementsQuick Time 5.0 Mac OS Adobe Acrobat Reader 5 or later Recommended requirementsEmbedded Web server specifications Print specificationsFax specifications Black print resolutionScan specifications Environmental specificationsElectrical specifications Power supplySound power LwAd 7.0 BAD Regulatory information Notice to users in Japan about the power cord RoHS notices China onlyAustralia wired fax statement Regulatory information for wireless productsFCC statement Notice to users in KoreaFCC statement Notice to users in KoreaNotice to users in Japan about the power cord RoHS notices China only VCCI Class B compliance statement for users in JapanNoise emission statement for Germany Toxic and hazardous substance tableNotice to users of the U.S. telephone network FCC requirements Notice to users of the U.S. telephone network FCC requirementsNotice to users of the Canadian telephone network Australia wired fax statement Notice to users in the European Economic AreaNotice to users of the German telephone network Notice to users in the European Economic AreaRegulatory information for wireless products Exposure to radio frequency radiationExposure to radio frequency radiation Notice to users in BrazilNotice to users in Taiwan Regulatory information for wireless productsWarning for Australia and New Zealand with phone handset European Union regulatory noticeEuropean Union Regulatory Notice Products with 2.4-GHz wireless LAN devices FranceDeclaration of conformity Regulatory model numberJ4500 J4660 J4680 DECLARATION OF CONFORMITY J4500conforms to the following Product Specifications and Regulations Power AdapterJ4660 conforms to the following Product Specifications and RegulationsPower Adapter SAFETYAppendix D J4680 DECLARATION OF CONFORMITY182 Regulatory information Energy Star notice Symbols/Numerics IndexPage Page Page Page Page Page Page Podręcznik użytkownika