HP PC Hardware Diagnostics | HP Pro 4300 guide

8 HP PC Hardware Diagnostics

Use the UEFI-based hardware diagnostic solution that HP includes on all products to diagnose hardware issues. You can use this tool even if the computer will not boot to the operating system. This tool also works with components not diagnosed in HPSA.

Why run HP PC Hardware Diagnostics

The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

●Isolate true hardware failures: The diagnostics run outside of the operating system so they effectively isolate hardware failures from issues that may be caused by the operating system or other software components.

●Failure ID: When a failure is detected that requires hardware replacement, a 24-digit Failure ID is generated. This ID can then be provided to the call agent, who will either schedule support or provide replacement parts.

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HP Pro 4300 manual Why run HP PC Hardware Diagnostics

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This Book Table of contents Sata Data Cable Smart ATA Drives Hard Drive Capacities 110 100103 105 Viii All-in One Models 152 Overview Product FeaturesPage 1Front Components Front ComponentsComponent 2Side Components Side Components 3Rear Components Rear Components 5Adjusting Tilt Product Features Adjusting Tilt Activating and customizing the software in Windows Activating and Customizing the SoftwareActivating the Windows operating system Installing or upgrading device drivers Downloading Windows 7 updatesCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updates Computer Setup F10 Utilities Computer Setup F10 Utility Computer Setup F10 Utilities Using Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup F10 Utility Computer Setup-File2Computer Setup-File OptionDescription Computer Setup-Storage3Computer Setup-Storage Sata Defaults Max eSATA Speed Removable Media BootStorage Options ESATA Port Sata Emulation Shortcut to Temporarily Override Boot Order Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-Security System IDs Network BootMaster Boot Record Slot Security System Security Configuration Secure BootDriveLock Security 5Computer Setup-Power Computer Setup-Power 6Computer Setup-Advanced for advanced users Computer Setup-AdvancedOption Heading Power-On Options Device Options Bios Power-OnOnboard Devices Bus Options VGA Configuration Recovering the Configuration SettingsAMT Configuration Sata Hard Drive Cables Serial ATA Sata Drive Guidelines and FeaturesSerial ATA Hard Drive Characteristics Sata Hard Drives Hard Drive Capacities Smart ATA Drives Routine Care and Disassembly Preparation Relative Humidity Event 55% 40% 10% Electrostatic Discharge InformationGenerating Static Preventing Electrostatic Damage to Equipment Static Shielding Protection Levels Personal Grounding Methods and EquipmentGrounding the Work Area Recommended Materials and Equipment Operating Guidelines Routine Care General Cleaning Safety PrecautionsCleaning the Computer Case Cleaning the Keyboard Tools and Software Requirements Service ConsiderationsCleaning the Monitor Cleaning the Mouse Lithium Coin Cell Battery Cables and ConnectorsHard Drives Preparing to Disassemble the Computer Removal and Replacement Procedures All-in One AIO Chassis Hinge Cover Panel Page Memory Access Panel Page Drive Access Panel Page Optical Drive Page Hard Drive 16Removing the hard drive mounting screws Hard Drive Slide the hard drive out of the cage Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Page Replacing the Battery Lift the battery out of its holder 26Removing and replacing a coin cell battery Type Heat Sink Cover Lift the cover from the computer Heat Sink Thermal Module Page Remove the heat sink see Heat Sink Thermal Module on ProcessorPage Top Panel Webcam Module Page Stand Rear Cover Fan 44 Fan screws Converter Board CMI Sidekey Board Disconnect the cable from the sidekey board 52System board shield location System Board Shield System Board ShieldPage Wlan Module Page Speakers Page Stand bracket Page System Board Updating Smbios Information Setup Field Name Comment Label Press F10 to enter Computer SetupSystem Board Hard Drive and Optical Drive Cables and Connectors Page Display Cable Page Front Bezel Display Panel Lift the main system bracket assembly off the front bezelPage Page Samsung Power Switch Assembly Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without Diagnostics Helpful Hints Page Computer date and time display is incorrect Cause Solution Solving General ProblemsTroubleshooting Without Diagnostics 1Solving General Problems Poor performance Cause Solution Solving General ProblemsThere is no sound or sound volume is too low Cause Solution Cannot remove computer cover or access panel Cause Under Windows System, click Run All apps icon Cause Solution 2Solving Power Problems Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Power Problems 3Solving Hard Drive Problems Solving Hard Drive Problems Solving Hard Drive Problems Computer seems to be locked up Cause Solution Can not write to the media card Cause Solving Media Card Reader ProblemsSolving Media Card Reader Problems 4Solving Media Card Reader Problems Computer’s software is used to safely eject the card Solving Display Problems Solving Display Problems5Solving Display Problems Dim characters Cause Solution No Connection, Check Signal Cable displays on screen Cause Image is not centered Cause SolutionSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause 6Solving Audio Problems Solving Audio Problems Line-in jack is not functioning properly Cause Solving Audio ProblemsSound from headphones is not clear or muffled Cause There is no sound or sound volume is too low Cause Printer will not turn on Cause Solution Solving Printer Problems7Solving Printer Problems Printer will not print Cause Solution Printer prints garbled information Cause Solution Solving Printer Problems 8Solving Keyboard Problems Solving Keyboard and Mouse Problems 9Solving Mouse Problems Solving Keyboard and Mouse Problems Security USB Security Solving Hardware Installation Problems10Solving Hardware Installation Problems Control Panel , and then select Device Manager Computer will not start Cause Solution Solving Hardware Installation Problems 11Solving Network Problems Solving Network Problems Network status link light never flashes Cause Solution Solving Network ProblemsManager Diagnostics reports a failure Cause Solving Memory Problems Insufficient memory error during operation Cause Solution 12Solving Memory ProblemsOut of memory error Cause Solution Memory count during Post is wrong Cause Solution 13Solving Processor Problems Solving Processor ProblemsSolving CD-ROM and DVD Problems Solving Processor Problems Movie will not play in the DVD drive Cause Solution Security Network Boot Cannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems USB flash drive not found identified Cause Solution 15Solving USB Flash Drive ProblemsSystem will not boot from USB flash drive Cause Solution Ports are set to Enabled in Security USB Security Solving Front Panel Component ProblemsSolving Internet Access Problems Solving Front Panel Component Problems Click Internet Options Select Start Control Panel Solving Software Problems Solving Software Problems Troubleshooting Without Diagnostics Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware Diagnostics How to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device System Recovery Backup and RecoveryRestoring and recovering in Windows System Restore Backup and Recovery System Recovery when Windows is responding System Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in Windows Backup and recovery in Windows 8 Performing a system recoveryFollow the on-screen instructions Using f11 recovery tools Post Error Messages Control panel message Description Recommended action Post Error MessagesPost Numeric Codes and Text Messages 1Numeric Codes and Text Messages 2Diagnostic Front Panel LEDs and Audible Codes Interpreting Post Diagnostic Front Panel LEDsActivity Blink Possible Cause Recommended Action Cmos Password Security and Resetting Establishing a Setup or Power-on Password Establishing a Setup or Power-on Password Resetting the Setup and Power-on Password Resetting Cmos Japanese Power Cord Requirements Power Cord Set RequirementsGeneral Requirements Country Accrediting Agency Country-Specific Requirements All-in One Models SpecificationsAppendix B Specifications Table B-1Specifications Max Operating Power Power SupplyAll-in One Models Cmos Index Sata