Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.
●f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created, you must purchase Windows 8 operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows 8 operating system media (purchased separately) on page 142.
Using the Windows recovery tools
To recover information you previously backed up:
▲From the Start screen, type h, and then select Help and Support. To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. For additional information go to Help and Support. From the Start screen, type h, and then select Help
and Support.
1.If possible, back up all personal files.
2.If possible, check for the presence of the HP Recovery partition and the Windows partition: From the Start screen, type e, and then click Windows Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately). For additional information, see Using Windows 8 operating system media (purchased separately) on page 142.
3.If the Windows partition and the HP Recovery partition are listed, restart the computer after Windows has loaded, and then press and hold Shift while clicking Restart.
NOTE: If the computer fails to boot to Windows after several attempts, the system will boot to the Windows Recovery Environment by default.
4.Select Troubleshoot, select Advanced Options, and then select Automatic Repair.
5.Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support. From the Start screen, type h, and then select Help and
Support.
