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HP Pro 4300 manual

Models: Pro 4300

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●Choice of wired or wireless keyboard and mouse

●Windows® 7 or Windows 8 operating system

●6-in-1 media card reader

●6 USB 2.0 ports

●Tray-load HP SuperMulti DVD+/-RW SATA Drive

●Up to 1 TB hard drive

●2nd and 3rd generation Intel® Core™ processors

●Intel H61 Express Chipset

●Integrated Intel HD Graphics

●Integrated Gigabit network connection (Realtek RTL 8111 F Gigabit Ethernet)

●Up to 16 GB of DDR3 SDRAM memory

●Optional wireless LAN (802.11 a/g/n, 802.11 a/g/n with Bluetooth®)

●Face Recognition for HP ProtectTools software with auto-login capabilities (only with the optional webcam)

●ENERGY STAR® qualified, EPEAT® Silver registered, and offers 89-percent energy-efficient power

2 Chapter 1 Product Features

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HP Pro 4300 manual

Contents

Maintenance & Service Guide Maintenance & Service Guide Iii About This BookTable of contents Sata Data Cable Smart ATA Drives Hard Drive Capacities 103 100105 110Viii All-in One Models 152Overview Product FeaturesPage Front Components 1Front ComponentsComponent 2Side Components Side Components3Rear Components Rear Components5Adjusting Tilt Product Features Adjusting TiltActivating and Customizing the Software Activating and customizing the software in WindowsActivating the Windows operating system Downloading Windows 7 updates Installing or upgrading device driversCustomizing the monitor display Click Settings Change PC Settings Downloading Windows 8 updatesComputer Setup F10 Utilities Computer Setup F10 UtilityUsing Computer Setup F10 Utilities Computer Setup F10 Utilities1Computer Setup F10 Utility Computer Setup-File Computer Setup F10 Utility2Computer Setup-File 3Computer Setup-Storage Computer Setup-StorageSata Defaults OptionDescriptionStorage Options ESATA Port Removable Media BootSata Emulation Max eSATA SpeedBoot Order Shortcut to Temporarily Override Boot OrderDPS Self-Test 4Computer Setup-Security Computer Setup-SecurityMaster Boot Record Network BootSlot Security System IDsSystem Security Secure Boot ConfigurationDriveLock Security 5Computer Setup-Power Computer Setup-PowerComputer Setup-Advanced 6Computer Setup-Advanced for advanced usersOption Heading Power-On Options Onboard Devices Bios Power-OnBus Options Device OptionsRecovering the Configuration Settings VGA ConfigurationAMT Configuration Serial ATA Hard Drive Characteristics Serial ATA Sata Drive Guidelines and FeaturesSata Hard Drives Sata Hard Drive CablesHard Drive Capacities Smart ATA DrivesRoutine Care and Disassembly Preparation Generating Static Electrostatic Discharge InformationPreventing Electrostatic Damage to Equipment Relative Humidity Event 55% 40% 10%Grounding the Work Area Personal Grounding Methods and EquipmentRecommended Materials and Equipment Static Shielding Protection LevelsOperating Guidelines Cleaning the Computer Case General Cleaning Safety PrecautionsCleaning the Keyboard Routine CareCleaning the Monitor Service ConsiderationsCleaning the Mouse Tools and Software RequirementsCables and Connectors Lithium Coin Cell BatteryHard Drives Preparing to Disassemble the Computer Removal and Replacement Procedures All-in One AIO ChassisHinge Cover Panel Page Memory Access Panel Page Drive Access Panel Page Optical Drive Page Hard Drive 16Removing the hard drive mounting screws Hard Drive Slide the hard drive out of the cage Memory Location System Board Label Channel 1Identifying Sodimm locationsPage Page Replacing the Battery Lift the battery out of its holder 26Removing and replacing a coin cell battery Type Heat Sink Cover Lift the cover from the computer Heat Sink Thermal Module Page Remove the heat sink see Heat Sink Thermal Module on ProcessorPage Top Panel Webcam Module Page Stand Rear Cover Fan 44 Fan screws Converter Board CMI Sidekey Board Disconnect the cable from the sidekey board 52System board shield location System Board Shield System Board ShieldPage Wlan Module Page Speakers Page Stand bracket Page System Board Updating Smbios Information Press F10 to enter Computer Setup Setup Field Name Comment LabelSystem Board Hard Drive and Optical Drive Cables and Connectors Page Display Cable Page Front Bezel Display Panel Lift the main system bracket assembly off the front bezelPage Page Samsung Power Switch Assembly Page Safety and Comfort Before You Call for Technical Support Troubleshooting Without DiagnosticsHelpful Hints Page Troubleshooting Without Diagnostics Solving General Problems1Solving General Problems Computer date and time display is incorrect Cause SolutionThere is no sound or sound volume is too low Cause Solution Solving General ProblemsCannot remove computer cover or access panel Cause Poor performance Cause SolutionUnder Windows System, click Run All apps iconCause Solution Solving Power Problems 2Solving Power ProblemsPower supply shuts down intermittently Cause Solution Solving Power Problems 3Solving Hard Drive Problems Solving Hard Drive ProblemsSolving Hard Drive Problems Computer seems to be locked up Cause Solution Solving Media Card Reader Problems Solving Media Card Reader Problems4Solving Media Card Reader Problems Can not write to the media card CauseComputer’s software is used to safely eject the card Solving Display Problems Solving Display Problems5Solving Display Problems Dim characters Cause Solution Image is not centered Cause Solution No Connection, Check Signal Cable displays on screen CauseSelect ImageControl/ Horizontal Position or Vertical Out of Range displays on screen Cause Certain typed symbols do not appear correct Cause 6Solving Audio Problems Solving Audio ProblemsSound from headphones is not clear or muffled Cause Solving Audio ProblemsThere is no sound or sound volume is too low Cause Line-in jack is not functioning properly Cause7Solving Printer Problems Solving Printer ProblemsPrinter will not print Cause Solution Printer will not turn on Cause SolutionPrinter prints garbled information Cause Solution Solving Printer Problems8Solving Keyboard Problems Solving Keyboard and Mouse Problems9Solving Mouse Problems Solving Keyboard and Mouse Problems10Solving Hardware Installation Problems Solving Hardware Installation ProblemsControl Panel , and then select Device Manager Security USB SecurityComputer will not start Cause Solution Solving Hardware Installation Problems11Solving Network Problems Solving Network ProblemsSolving Network Problems Network status link light never flashes Cause SolutionManager Diagnostics reports a failure Cause Solving Memory Problems Out of memory error Cause Solution 12Solving Memory ProblemsMemory count during Post is wrong Cause Solution Insufficient memory error during operation Cause SolutionSolving CD-ROM and DVD Problems Solving Processor ProblemsSolving Processor Problems 13Solving Processor ProblemsMovie will not play in the DVD drive Cause Solution Security Network BootCannot eject compact disc tray-load unit Cause Solving USB Flash Drive Problems15Solving USB Flash Drive Problems USB flash drive not found identified Cause SolutionSystem will not boot from USB flash drive Cause Solution Solving Internet Access Problems Solving Front Panel Component ProblemsSolving Front Panel Component Problems Ports are set to Enabled in Security USB SecurityClick Internet Options Select Start Control PanelSolving Software Problems Solving Software ProblemsTroubleshooting Without Diagnostics Contacting Customer Support Why run HP PC Hardware Diagnostics HP PC Hardware DiagnosticsHow to access and run HP PC Hardware Diagnostics Downloading HP PC Hardware Diagnostics to a USB device Restoring and recovering in Windows Backup and RecoverySystem Restore System RecoveryBackup and Recovery System Recovery when Windows is respondingSystem Recovery when Windows is not responding Creating recovery media Using recovery media Backing up your information Backup and recovery in WindowsPerforming a system recovery Backup and recovery in Windows 8Follow the on-screen instructions Using f11 recovery tools Post Error Messages Post Numeric Codes and Text Messages Post Error Messages1Numeric Codes and Text Messages Control panel message Description Recommended actionInterpreting Post Diagnostic Front Panel LEDs 2Diagnostic Front Panel LEDs and Audible CodesActivity Blink Possible Cause Recommended Action Cmos Password Security and ResettingEstablishing a Setup or Power-on Password Establishing a Setup or Power-on PasswordResetting the Setup and Power-on Password Resetting Cmos Power Cord Set Requirements Japanese Power Cord RequirementsGeneral Requirements Country Accrediting Agency Country-Specific RequirementsAppendix B Specifications SpecificationsTable B-1Specifications All-in One ModelsPower Supply Max Operating PowerAll-in One Models Cmos IndexSata