HP support by phone, Phone support period | HP Pro 8000 C9297A#B1H

•Valuable troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP device

3.Call HP support. Support options and availability vary by device, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of this material publication. For the most current HP list of telephone support numbers and call-cost information, see www.hp.com/support.

This section contains the following topics:

•Phone support period

•Telephone support numbers

•Placing a call

•After the phone support period

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.

Obtain HP telephone support

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HP Pro 8000 C9297A#B1H manual HP support by phone, Phone support period

Contents

Officejet PRO Page HP Officejet Pro 8000 A809 Printer Series Acknowledgements Safety informationCopyright information Hewlett-Packard Company notices Contents Maintain and troubleshoot Configure and manage Contents Control-panel lights reference HP supplies and accessories Regulatory information Support and warrantyDevice specifications Environmental product stewardship program Resource Description Location Get startedFind other resources for the product Control panel Find the device model number Mobility AccessibilityUnderstand the device parts Visual Control panel Front view Back view Connection information Eco-Tips Turn off the device To install the duplexer Install the accessoriesInstall the duplexer Install Tray Mac OS X Turn on accessories in the printer driverTo turn on accessories on Windows computers To turn on accessories on Macintosh computers Recommended papers for printing Use the deviceSelect print media HP Photo Value Packs Cards and envelopes Tips for selecting and using print media Custom-sized media Understand specifications for supported mediaPhoto media Transparencies Cards Media size TrayStatement 140 x 216 mm 5.5 x Inches Envelopes Other media Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 Photo media Media Left Right Top Bottom Margin Tray Type Weight Plain paper only 60 to 105 g/m2Set minimum margins To load Tray 1 main tray Load media To load Tray Configure trays Want to Change print settingsTo configure the trays Print on both sides duplexing To change default settings for all future jobs WindowsTo change settings Mac OS To print automatically on both sides of a page Mac OS Guidelines for printing on both sides of aPerform duplexing To print automatically on both sides of a page Windows To print on special or custom-sized media Mac OS Print on special and custom-sized mediaTo print on special or custom-sized media Windows To set a custom media size To print a borderless document Mac OS Click Properties, Setup, or PreferencesPrint borderless To print a borderless document Windows Landscape Cancel a print jobPrint a Web page Windows only To print a Web Chapter Mac OS Configure and manageManage the device Windows Monitor the device Administer the device To open the embedded Web server Use device management toolsEmbedded Web server Settings Pages/buttons Contents Information Support and Order Supplies buttons Pages/buttons Contents NetworkingHP Toolbox Windows Open the HP Toolbox HP Toolbox tabs Network Toolbox Use the HP Solution Center WindowsTo open the HP Solution Center HP Printer Utility Mac OS Information and Support panel Printer Settings panelHP Printer Utility panels Understand the self-test diagnostic To print the self-test diagnostic Chapter Direct connection Configure the device WindowsTo connect the device before installing the software To share the device on a locally shared network Network connection Install the device software on client computers Install the device on a network To install the printer driver on Windows Vista Install the printer driver using Add PrinterInstall the device in a pure IPV6 network environment To install the device driver on Windows XP To share the device on a locally shared network Configure the device Mac OSTo install the software for network or direct connection Communication Setup method InfrastructureWireless To share the device among computers Network name Ssid Understand 802.11 wireless network settingsCommunication mode Security settings Data encryption To set up wireless communication using the installer Windows Method 2 Windows only To turn off wireless communicationConfigure your firewall to work with HP devices Method Press Add a Device Change the connection method To add hardware addresses to a wireless access point Guidelines for ensuring wireless network securityChange from an Ethernet connection to a wireless connection On the Wireless Setup tab, click Start Wizard To uninstall from a Windows computer, method Uninstall and reinstall the software Uninstall and reinstall the software Double-clickHewlett-Packard To uninstall from a Macintosh computer, method Supported ink cartridges Maintain and troubleshoot To replace the ink cartridges Replace the ink cartridges To check printhead health To print the print quality diagnosticMaintain the printheads Chapter To align the printheads To clean the printheads To clean the printhead contacts manually Maintain the printheads To replace the printheads To calibrate the linefeed Maintain the printheads Store printheads Troubleshooting tips and resourcesStore printing supplies Store ink cartridges Device is not responding nothing prints Solve printing problemsDevice shuts down unexpectedly Device takes a long time to print Printer lights are blinking Device prints half a page, then ejects the paper Placement of the text or graphics is wrong Device is printing from the wrong input tray General print quality troubleshootingPoor print quality and unexpected printouts Ink is smearing Meaningless characters print Wrong colors are printing Ink is not filling the text or graphics completelyOutput is faded or dull colored Colors are printing as black and white Check the paper type Use a higher print quality settingCheck the graphics placement Colors do not line up properly Solve paper-feed problems Multiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewing Embedded Web server cannot be opened Solve device management problems Problems connecting to a wired network Solve network problemsSolve wireless problems General network troubleshooting Restart components of the wireless network Basic wireless troubleshootingAdvanced wireless troubleshooting Make sure the wireless 802.11 light is turned on To check a wireless connection Network Status Check to see if you can access the embedded Web server EWSMake sure that the HP device is connected to your network Make sure the HP device is on the network Make sure the HP device is online and ready To access the EWS Your wireless router is using a hidden Ssid Check the device Troubleshoot installation issuesHardware installation suggestions Add hardware addresses to a wireless access point WAP Check the computer system Software installation suggestionsSolve network problems Verify installation preliminaries To reset the devices network settings To clear a jam Clear jamsClear a jam in the device Tips for avoiding jams Errors Device Disconnected Printhead problem The following printhead has a problem Cartridge Problem The following cartridge must be replaced To check if the printer is paused or offline Mac OS Printer Offline Your printer is currently offlinePrinter Paused Your printer is currently paused To check if the printer is paused or offline Windows General printer error Interpreting control-panel lights Control-panel lights reference Device Light description/Light pattern Explanation Resume button Damaged, or not Then plug Order printing supplies online HP supplies and accessoriesAccessories HP media SuppliesInk cartridges and printheads Obtain electronic support Support and warranty HP product Duration of limited warranty Hewlett-Packard limited warranty statement Ink cartridge warranty information Support process If you have a problem, follow these stepsObtain HP telephone support Before you call Phone support period HP support by phone DXVGHPGHXWVFKHQ Telephone support numbers Placing a call After the phone support period Additional warranty options HP Korea customer support HP Quick Exchange Service Japan To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment To pack the device Pack the devicePage Size width x height x depth Device specificationsPhysical specifications System requirements Product features and capacitiesProcessor and memory specifications Network protocol specifications Electrical specifications Embedded Web server specificationsPrint resolution Environmental specifications Sound pressure bystander position Sound power FCC statement Regulatory information Toxic and hazardous substance table 117 Exposure to radio frequency radiation Regulatory information for wireless products Regulatory information for wireless products 119 European Union regulatory notice Regulatory model number Declaration of Conformity Declaration of conformity Radio Module Number Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Appendix D Third-party licenses 129 SHA2 Index Page Page Page Page Podręcznik użytkownika