Contents | |
Maintain the printheads .......................................................................................................... | 59 |
To check printhead health ................................................................................................ | 59 |
To print the print quality diagnostic page .......................................................................... | 59 |
To align the printheads ..................................................................................................... | 61 |
To clean the printheads .................................................................................................... | 61 |
To clean the printhead contacts manually ........................................................................ | 62 |
To calibrate the linefeed ................................................................................................... | 64 |
To replace the printheads ................................................................................................. | 64 |
Store printing supplies ............................................................................................................ | 66 |
Store ink cartridges ........................................................................................................... | 66 |
Store printheads ............................................................................................................... | 66 |
Troubleshooting tips and resources ........................................................................................ | 66 |
Solve printing problems .......................................................................................................... | 67 |
The device shuts down unexpectedly ............................................................................... | 67 |
The device is not responding (nothing prints) ................................................................... | 67 |
Printer lights are blinking .................................................................................................. | 68 |
Device takes a long time to print ....................................................................................... | 68 |
Placement of the text or graphics is wrong ....................................................................... | 69 |
The device prints half a page, then ejects the paper ........................................................ | 69 |
Device is printing from the wrong input tray ...................................................................... | 70 |
Poor print quality and unexpected printouts ............................................................................ | 70 |
General print quality troubleshooting ................................................................................ | 70 |
Meaningless characters print ............................................................................................ | 71 |
Ink is smearing ................................................................................................................. | 71 |
Ink is not filling the text or graphics completely ................................................................. | 72 |
Output is faded or dull colored .......................................................................................... | 72 |
Colors are printing as black and white .............................................................................. | 72 |
Wrong colors are printing .................................................................................................. | 72 |
Printout shows bleeding colors ......................................................................................... | 72 |
The printout has a horizontal band of distortion near the bottom of a borderless print ..... | 73 |
Colors do not line up properly ........................................................................................... | 73 |
Text or graphics are streaked ........................................................................................... | 74 |
Something on the page is missing or incorrect ................................................................. | 74 |
Solve paper-feed problems ..................................................................................................... | 74 |
Optional Tray 2 cannot be inserted ................................................................................... | 74 |
Media stops halfway ......................................................................................................... | 74 |
Another paper-feed problem is occurring .......................................................................... | 74 |
Solve device management problems ...................................................................................... | 76 |
Embedded Web server cannot be opened ....................................................................... | 76 |
Solve network problems ......................................................................................................... | 77 |