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HP Pro 8000 C9297A#B1H manual HP Quick Exchange Service Japan, HP Korea customer support

Models: Pro 8000 C9297A#B1H

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Page 110

Appendix B

HP Quick Exchange Service (Japan)

For instructions on how to pack your product for exchange, see Pack the device.

HP Korea customer support

106 Support and warranty

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HP Pro 8000 C9297A#B1H manual HP Quick Exchange Service Japan, HP Korea customer support

Contents

Officejet PRO Page HP Officejet Pro 8000 A809 Printer Series Hewlett-Packard Company notices Safety informationCopyright information AcknowledgementsContents Configure and manage Maintain and troubleshootContents HP supplies and accessories Control-panel lights referenceRegulatory information Support and warrantyDevice specifications Environmental product stewardship program Resource Description Location Get startedFind other resources for the product Find the device model number Control panelVisual AccessibilityUnderstand the device parts MobilityFront view Control panelConnection information Back viewTurn off the device Eco-TipsInstall Tray Install the accessoriesInstall the duplexer To install the duplexerTo turn on accessories on Macintosh computers Turn on accessories in the printer driverTo turn on accessories on Windows computers Mac OS XRecommended papers for printing Use the deviceSelect print media HP Photo Value Packs Tips for selecting and using print media Cards and envelopesTransparencies Understand specifications for supported mediaPhoto media Custom-sized mediaEnvelopes Media size TrayStatement 140 x 216 mm 5.5 x Inches CardsPhoto media Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 Other mediaMedia Left Right Top Bottom Margin Tray Type Weight Plain paper only 60 to 105 g/m2Set minimum margins Load media To load Tray 1 main trayConfigure trays To load TrayWant to Change print settingsTo configure the trays Print on both sides duplexing To change default settings for all future jobs WindowsTo change settings Mac OS To print automatically on both sides of a page Windows Guidelines for printing on both sides of aPerform duplexing To print automatically on both sides of a page Mac OSTo set a custom media size Print on special and custom-sized mediaTo print on special or custom-sized media Windows To print on special or custom-sized media Mac OSTo print a borderless document Windows Click Properties, Setup, or PreferencesPrint borderless To print a borderless document Mac OSTo print a Web Cancel a print jobPrint a Web page Windows only LandscapeChapter Windows Configure and manageManage the device Mac OSMonitor the device Administer the device To open the embedded Web server Use device management toolsEmbedded Web server Pages/buttons Contents Information SettingsOpen the HP Toolbox Pages/buttons Contents NetworkingHP Toolbox Windows Support and Order Supplies buttonsHP Toolbox tabs HP Printer Utility Mac OS Use the HP Solution Center WindowsTo open the HP Solution Center Network ToolboxInformation and Support panel Printer Settings panelHP Printer Utility panels Understand the self-test diagnostic To print the self-test diagnostic Chapter Direct connection Configure the device WindowsTo connect the device before installing the software Network connection To share the device on a locally shared networkInstall the device on a network Install the device software on client computersTo install the device driver on Windows XP Install the printer driver using Add PrinterInstall the device in a pure IPV6 network environment To install the printer driver on Windows VistaTo share the device on a locally shared network Configure the device Mac OSTo install the software for network or direct connection To share the device among computers Setup method InfrastructureWireless CommunicationSecurity settings Understand 802.11 wireless network settingsCommunication mode Network name SsidTo set up wireless communication using the installer Windows Data encryptionMethod To turn off wireless communicationConfigure your firewall to work with HP devices Method 2 Windows onlyChange the connection method Press Add a DeviceOn the Wireless Setup tab, click Start Wizard Guidelines for ensuring wireless network securityChange from an Ethernet connection to a wireless connection To add hardware addresses to a wireless access pointUninstall and reinstall the software To uninstall from a Windows computer, methodUninstall and reinstall the software To uninstall from a Macintosh computer, method Double-clickHewlett-PackardMaintain and troubleshoot Supported ink cartridgesReplace the ink cartridges To replace the ink cartridgesTo check printhead health To print the print quality diagnosticMaintain the printheads Chapter To clean the printheads To align the printheadsTo clean the printhead contacts manually Maintain the printheads To calibrate the linefeed To replace the printheadsMaintain the printheads Store ink cartridges Troubleshooting tips and resourcesStore printing supplies Store printheadsDevice is not responding nothing prints Solve printing problemsDevice shuts down unexpectedly Printer lights are blinking Device takes a long time to printPlacement of the text or graphics is wrong Device prints half a page, then ejects the paperDevice is printing from the wrong input tray General print quality troubleshootingPoor print quality and unexpected printouts Meaningless characters print Ink is smearingColors are printing as black and white Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printingColors do not line up properly Use a higher print quality settingCheck the graphics placement Check the paper typeSolve paper-feed problems Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked upSolve device management problems Embedded Web server cannot be openedGeneral network troubleshooting Solve network problemsSolve wireless problems Problems connecting to a wired networkMake sure the wireless 802.11 light is turned on Basic wireless troubleshootingAdvanced wireless troubleshooting Restart components of the wireless networkTo check a wireless connection Make sure the HP device is on the network Check to see if you can access the embedded Web server EWSMake sure that the HP device is connected to your network Network StatusTo access the EWS Make sure the HP device is online and readyYour wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Troubleshoot installation issuesHardware installation suggestions Check the deviceVerify installation preliminaries Software installation suggestionsSolve network problems Check the computer systemTo reset the devices network settings To clear a jam Clear jamsClear a jam in the device Errors Tips for avoiding jamsPrinthead problem The following printhead has a problem Device DisconnectedCartridge Problem The following cartridge must be replaced To check if the printer is paused or offline Windows Printer Offline Your printer is currently offlinePrinter Paused Your printer is currently paused To check if the printer is paused or offline Mac OSGeneral printer error Control-panel lights reference Interpreting control-panel lightsLight description/Light pattern Explanation DeviceResume button Damaged, or not Then plug Order printing supplies online HP supplies and accessoriesAccessories HP media SuppliesInk cartridges and printheads Support and warranty Obtain electronic supportHewlett-Packard limited warranty statement HP product Duration of limited warrantyInk cartridge warranty information Before you call If you have a problem, follow these stepsObtain HP telephone support Support processHP support by phone Phone support periodTelephone support numbers DXVGHPGHXWVFKHQAfter the phone support period Additional warranty options Placing a callHP Quick Exchange Service Japan HP Korea customer supportTo remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment Pack the device To pack the devicePage Size width x height x depth Device specificationsPhysical specifications System requirements Product features and capacitiesProcessor and memory specifications Network protocol specifications Environmental specifications Embedded Web server specificationsPrint resolution Electrical specificationsSound power Sound pressure bystander positionRegulatory information FCC statementToxic and hazardous substance table 117 Regulatory information for wireless products Exposure to radio frequency radiationRegulatory information for wireless products 119 Regulatory model number European Union regulatory noticeDeclaration of conformity Declaration of ConformityRadio Module Number Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Third-party licenses Third-party licensesOpenSSL Appendix D Third-party licenses 129 SHA2 Index Page Page Page Page Podręcznik użytkownika