HP Quick Exchange Service Japan | HP Pro 8000 C9297A#B1H manual

Appendix B

HP Quick Exchange Service (Japan)

For instructions on how to pack your product for exchange, see Pack the device.

HP Korea customer support

106 Support and warranty

Image 110

HP Pro 8000 C9297A#B1H manual HP Quick Exchange Service Japan, HP Korea customer support

Contents

Officejet PRO Page HP Officejet Pro 8000 A809 Printer Series Hewlett-Packard Company notices Safety informationCopyright information Acknowledgements Contents Configure and manage Maintain and troubleshoot Contents HP supplies and accessories Control-panel lights reference Regulatory information Support and warrantyDevice specifications Environmental product stewardship program Resource Description Location Get startedFind other resources for the product Find the device model number Control panel Visual AccessibilityUnderstand the device parts Mobility Front view Control panel Connection information Back view Turn off the device Eco-Tips Install Tray Install the accessoriesInstall the duplexer To install the duplexer To turn on accessories on Macintosh computers Turn on accessories in the printer driverTo turn on accessories on Windows computers Mac OS X Recommended papers for printing Use the deviceSelect print media HP Photo Value Packs Tips for selecting and using print media Cards and envelopes Transparencies Understand specifications for supported mediaPhoto media Custom-sized media Envelopes Media size TrayStatement 140 x 216 mm 5.5 x Inches Cards Photo media Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 Other media Media Left Right Top Bottom Margin Tray Type Weight Plain paper only 60 to 105 g/m2Set minimum margins Load media To load Tray 1 main tray Configure trays To load Tray Want to Change print settingsTo configure the trays Print on both sides duplexing To change default settings for all future jobs WindowsTo change settings Mac OS To print automatically on both sides of a page Windows Guidelines for printing on both sides of aPerform duplexing To print automatically on both sides of a page Mac OS To set a custom media size Print on special and custom-sized mediaTo print on special or custom-sized media Windows To print on special or custom-sized media Mac OS To print a borderless document Windows Click Properties, Setup, or PreferencesPrint borderless To print a borderless document Mac OS To print a Web Cancel a print jobPrint a Web page Windows only Landscape Chapter Windows Configure and manageManage the device Mac OS Monitor the device Administer the device To open the embedded Web server Use device management toolsEmbedded Web server Pages/buttons Contents Information Settings Open the HP Toolbox Pages/buttons Contents NetworkingHP Toolbox Windows Support and Order Supplies buttons HP Toolbox tabs HP Printer Utility Mac OS Use the HP Solution Center WindowsTo open the HP Solution Center Network Toolbox Information and Support panel Printer Settings panelHP Printer Utility panels Understand the self-test diagnostic To print the self-test diagnostic Chapter Direct connection Configure the device WindowsTo connect the device before installing the software Network connection To share the device on a locally shared network Install the device on a network Install the device software on client computers To install the device driver on Windows XP Install the printer driver using Add PrinterInstall the device in a pure IPV6 network environment To install the printer driver on Windows Vista To share the device on a locally shared network Configure the device Mac OSTo install the software for network or direct connection To share the device among computers Setup method InfrastructureWireless Communication Security settings Understand 802.11 wireless network settingsCommunication mode Network name Ssid To set up wireless communication using the installer Windows Data encryption Method To turn off wireless communicationConfigure your firewall to work with HP devices Method 2 Windows only Change the connection method Press Add a Device On the Wireless Setup tab, click Start Wizard Guidelines for ensuring wireless network securityChange from an Ethernet connection to a wireless connection To add hardware addresses to a wireless access point Uninstall and reinstall the software To uninstall from a Windows computer, method Uninstall and reinstall the software To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Supported ink cartridges Replace the ink cartridges To replace the ink cartridges To check printhead health To print the print quality diagnosticMaintain the printheads Chapter To clean the printheads To align the printheads To clean the printhead contacts manually Maintain the printheads To calibrate the linefeed To replace the printheads Maintain the printheads Store ink cartridges Troubleshooting tips and resourcesStore printing supplies Store printheads Device is not responding nothing prints Solve printing problemsDevice shuts down unexpectedly Printer lights are blinking Device takes a long time to print Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Device is printing from the wrong input tray General print quality troubleshootingPoor print quality and unexpected printouts Meaningless characters print Ink is smearing Colors are printing as black and white Ink is not filling the text or graphics completelyOutput is faded or dull colored Wrong colors are printing Colors do not line up properly Use a higher print quality settingCheck the graphics placement Check the paper type Solve paper-feed problems Pages are skewing Media is not picked up from a trayMedia is not coming out correctly Multiple pages are being picked up Solve device management problems Embedded Web server cannot be opened General network troubleshooting Solve network problemsSolve wireless problems Problems connecting to a wired network Make sure the wireless 802.11 light is turned on Basic wireless troubleshootingAdvanced wireless troubleshooting Restart components of the wireless network To check a wireless connection Make sure the HP device is on the network Check to see if you can access the embedded Web server EWSMake sure that the HP device is connected to your network Network Status To access the EWS Make sure the HP device is online and ready Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Troubleshoot installation issuesHardware installation suggestions Check the device Verify installation preliminaries Software installation suggestionsSolve network problems Check the computer system To reset the devices network settings To clear a jam Clear jamsClear a jam in the device Errors Tips for avoiding jams Printhead problem The following printhead has a problem Device Disconnected Cartridge Problem The following cartridge must be replaced To check if the printer is paused or offline Windows Printer Offline Your printer is currently offlinePrinter Paused Your printer is currently paused To check if the printer is paused or offline Mac OS General printer error Control-panel lights reference Interpreting control-panel lights Light description/Light pattern Explanation Device Resume button Damaged, or not Then plug Order printing supplies online HP supplies and accessoriesAccessories HP media SuppliesInk cartridges and printheads Support and warranty Obtain electronic support Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information Before you call If you have a problem, follow these stepsObtain HP telephone support Support process HP support by phone Phone support period Telephone support numbers DXVGHPGHXWVFKHQ After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment Pack the device To pack the devicePage Size width x height x depth Device specificationsPhysical specifications System requirements Product features and capacitiesProcessor and memory specifications Network protocol specifications Environmental specifications Embedded Web server specificationsPrint resolution Electrical specifications Sound power Sound pressure bystander position Regulatory information FCC statement Toxic and hazardous substance table 117 Regulatory information for wireless products Exposure to radio frequency radiation Regulatory information for wireless products 119 Regulatory model number European Union regulatory notice Declaration of conformity Declaration of Conformity Radio Module Number Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Appendix D Third-party licenses 129 SHA2 Index Page Page Page Page Podręcznik użytkownika