Understand the self-test diagnostic | HP Pro 8000 C9297A#B1H

Chapter 4

Use the HP Device Manager

To open the HP Photosmart Studio software on a Macintosh computer

1.Click the HP Photosmart Studio icon in the Dock. The HP Photosmart Studio window appears.

2.In the HP Photosmart Studio task bar, click Devices. The HP Device Manager window appears.

3.Select the device from the Device drop-down menu.

NOTE: On a Macintosh computer, the features available in the

HP Photosmart Studio software vary depending on the selected device.

Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

TIP: When the HP Photosmart Studio software is opened, you can gain access to the Dock menu shortcuts by selecting and holding the mouse button over the HP Photosmart Studio icon in the Dock.

Understand the self-test diagnostic page

Use the self-test diagnostic page to view current device information, ink cartridge status, and printhead health status; to help troubleshoot problems; and to verify installation of optional accessories, such as Tray 2.

If you need to call HP, it is often useful to print the self-test diagnostic page before calling.

40 Configure and manage

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HP Pro 8000 C9297A#B1H manual Understand the self-test diagnostic

Contents

Officejet PRO Page HP Officejet Pro 8000 A809 Printer Series Safety information Copyright informationHewlett-Packard Company notices Acknowledgements Contents Configure and manage Maintain and troubleshoot Contents HP supplies and accessories Control-panel lights reference Regulatory information Support and warrantyDevice specifications Environmental product stewardship program Resource Description Location Get startedFind other resources for the product Find the device model number Control panel Accessibility Understand the device partsVisual Mobility Front view Control panel Connection information Back view Turn off the device Eco-Tips Install the accessories Install the duplexerInstall Tray To install the duplexer Turn on accessories in the printer driver To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Mac OS X Recommended papers for printing Use the deviceSelect print media HP Photo Value Packs Tips for selecting and using print media Cards and envelopes Understand specifications for supported media Photo mediaTransparencies Custom-sized media Media size Tray Statement 140 x 216 mm 5.5 x InchesEnvelopes Cards Understand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Photo media Other media Media Left Right Top Bottom Margin Tray Type Weight Plain paper only 60 to 105 g/m2Set minimum margins Load media To load Tray 1 main tray Configure trays To load Tray Want to Change print settingsTo configure the trays Print on both sides duplexing To change default settings for all future jobs WindowsTo change settings Mac OS Guidelines for printing on both sides of a Perform duplexingTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OS Print on special and custom-sized media To print on special or custom-sized media WindowsTo set a custom media size To print on special or custom-sized media Mac OS Click Properties, Setup, or Preferences Print borderlessTo print a borderless document Windows To print a borderless document Mac OS Cancel a print job Print a Web page Windows onlyTo print a Web Landscape Chapter Configure and manage Manage the deviceWindows Mac OS Monitor the device Administer the device To open the embedded Web server Use device management toolsEmbedded Web server Pages/buttons Contents Information Settings Pages/buttons Contents Networking HP Toolbox WindowsOpen the HP Toolbox Support and Order Supplies buttons HP Toolbox tabs Use the HP Solution Center Windows To open the HP Solution CenterHP Printer Utility Mac OS Network Toolbox Information and Support panel Printer Settings panelHP Printer Utility panels Understand the self-test diagnostic To print the self-test diagnostic Chapter Direct connection Configure the device WindowsTo connect the device before installing the software Network connection To share the device on a locally shared network Install the device on a network Install the device software on client computers Install the printer driver using Add Printer Install the device in a pure IPV6 network environmentTo install the device driver on Windows XP To install the printer driver on Windows Vista To share the device on a locally shared network Configure the device Mac OSTo install the software for network or direct connection Setup method Infrastructure WirelessTo share the device among computers Communication Understand 802.11 wireless network settings Communication modeSecurity settings Network name Ssid To set up wireless communication using the installer Windows Data encryption To turn off wireless communication Configure your firewall to work with HP devicesMethod Method 2 Windows only Change the connection method Press Add a Device Guidelines for ensuring wireless network security Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, click Start Wizard To add hardware addresses to a wireless access point Uninstall and reinstall the software To uninstall from a Windows computer, method Uninstall and reinstall the software To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Supported ink cartridges Replace the ink cartridges To replace the ink cartridges To check printhead health To print the print quality diagnosticMaintain the printheads Chapter To clean the printheads To align the printheads To clean the printhead contacts manually Maintain the printheads To calibrate the linefeed To replace the printheads Maintain the printheads Troubleshooting tips and resources Store printing suppliesStore ink cartridges Store printheads Device is not responding nothing prints Solve printing problemsDevice shuts down unexpectedly Printer lights are blinking Device takes a long time to print Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Device is printing from the wrong input tray General print quality troubleshootingPoor print quality and unexpected printouts Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printing Use a higher print quality setting Check the graphics placementColors do not line up properly Check the paper type Solve paper-feed problems Media is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked up Solve device management problems Embedded Web server cannot be opened Solve network problems Solve wireless problemsGeneral network troubleshooting Problems connecting to a wired network Basic wireless troubleshooting Advanced wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network To check a wireless connection Check to see if you can access the embedded Web server EWS Make sure that the HP device is connected to your networkMake sure the HP device is on the network Network Status To access the EWS Make sure the HP device is online and ready Your wireless router is using a hidden Ssid Troubleshoot installation issues Hardware installation suggestionsAdd hardware addresses to a wireless access point WAP Check the device Software installation suggestions Solve network problemsVerify installation preliminaries Check the computer system To reset the devices network settings To clear a jam Clear jamsClear a jam in the device Errors Tips for avoiding jams Printhead problem The following printhead has a problem Device Disconnected Cartridge Problem The following cartridge must be replaced Printer Offline Your printer is currently offline Printer Paused Your printer is currently pausedTo check if the printer is paused or offline Windows To check if the printer is paused or offline Mac OS General printer error Control-panel lights reference Interpreting control-panel lights Light description/Light pattern Explanation Device Resume button Damaged, or not Then plug Order printing supplies online HP supplies and accessoriesAccessories HP media SuppliesInk cartridges and printheads Support and warranty Obtain electronic support Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information If you have a problem, follow these steps Obtain HP telephone supportBefore you call Support process HP support by phone Phone support period Telephone support numbers DXVGHPGHXWVFKHQ After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment Pack the device To pack the devicePage Size width x height x depth Device specificationsPhysical specifications System requirements Product features and capacitiesProcessor and memory specifications Network protocol specifications Embedded Web server specifications Print resolutionEnvironmental specifications Electrical specifications Sound power Sound pressure bystander position Regulatory information FCC statement Toxic and hazardous substance table 117 Regulatory information for wireless products Exposure to radio frequency radiation Regulatory information for wireless products 119 Regulatory model number European Union regulatory notice Declaration of conformity Declaration of Conformity Radio Module Number Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Appendix D Third-party licenses 129 SHA2 Index Page Page Page Page Podręcznik użytkownika