Chapter | HP Pro 8000 C9297A#B1H guide

Chapter 5

quality of your printouts. You can also view the ink level information and the printhead health status on the page.

•Control panel: Press and hold the Power button, press the Cancel button

seven times, press the Resume button two times, and release the Power button.

•Embedded Web server: Click the Settings tab, click Device Services in the left pane, select Print PQ (print quality) diagnostic page from the drop-down list in the Print Quality section, and then click Run Diagnostic.

•HP Toolbox (Windows): Click the Services tab, and then click Print PQ (print quality) diagnostic page and follow the onscreen instructions.

•HP Printer Utility (Mac OS X): Click Print Quality Diagnostics from the Information and Support panel.

60 Maintain and troubleshoot

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HP Pro 8000 C9297A#B1H manual Chapter

Contents

Officejet PRO Page HP Officejet Pro 8000 A809 Printer Series Safety information Copyright informationHewlett-Packard Company notices Acknowledgements Contents Configure and manage Maintain and troubleshoot Contents HP supplies and accessories Control-panel lights reference Device specifications Support and warrantyRegulatory information Environmental product stewardship program Find other resources for the product Get startedResource Description Location Find the device model number Control panel Accessibility Understand the device partsVisual Mobility Front view Control panel Connection information Back view Turn off the device Eco-Tips Install the accessories Install the duplexerInstall Tray To install the duplexer Turn on accessories in the printer driver To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Mac OS X Select print media Use the deviceRecommended papers for printing HP Photo Value Packs Tips for selecting and using print media Cards and envelopes Understand specifications for supported media Photo mediaTransparencies Custom-sized media Media size Tray Statement 140 x 216 mm 5.5 x InchesEnvelopes Cards Understand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Photo media Other media Set minimum margins Tray Type Weight Plain paper only 60 to 105 g/m2Media Left Right Top Bottom Margin Load media To load Tray 1 main tray Configure trays To load Tray To configure the trays Change print settingsWant to To change settings Mac OS To change default settings for all future jobs WindowsPrint on both sides duplexing Guidelines for printing on both sides of a Perform duplexingTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OS Print on special and custom-sized media To print on special or custom-sized media WindowsTo set a custom media size To print on special or custom-sized media Mac OS Click Properties, Setup, or Preferences Print borderlessTo print a borderless document Windows To print a borderless document Mac OS Cancel a print job Print a Web page Windows onlyTo print a Web Landscape Chapter Configure and manage Manage the deviceWindows Mac OS Monitor the device Administer the device Embedded Web server Use device management toolsTo open the embedded Web server Pages/buttons Contents Information Settings Pages/buttons Contents Networking HP Toolbox WindowsOpen the HP Toolbox Support and Order Supplies buttons HP Toolbox tabs Use the HP Solution Center Windows To open the HP Solution CenterHP Printer Utility Mac OS Network Toolbox HP Printer Utility panels Printer Settings panelInformation and Support panel Understand the self-test diagnostic To print the self-test diagnostic Chapter To connect the device before installing the software Configure the device WindowsDirect connection Network connection To share the device on a locally shared network Install the device on a network Install the device software on client computers Install the printer driver using Add Printer Install the device in a pure IPV6 network environmentTo install the device driver on Windows XP To install the printer driver on Windows Vista To install the software for network or direct connection Configure the device Mac OSTo share the device on a locally shared network Setup method Infrastructure WirelessTo share the device among computers Communication Understand 802.11 wireless network settings Communication modeSecurity settings Network name Ssid To set up wireless communication using the installer Windows Data encryption To turn off wireless communication Configure your firewall to work with HP devicesMethod Method 2 Windows only Change the connection method Press Add a Device Guidelines for ensuring wireless network security Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, click Start Wizard To add hardware addresses to a wireless access point Uninstall and reinstall the software To uninstall from a Windows computer, method Uninstall and reinstall the software To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Supported ink cartridges Replace the ink cartridges To replace the ink cartridges Maintain the printheads To print the print quality diagnosticTo check printhead health Chapter To clean the printheads To align the printheads To clean the printhead contacts manually Maintain the printheads To calibrate the linefeed To replace the printheads Maintain the printheads Troubleshooting tips and resources Store printing suppliesStore ink cartridges Store printheads Device shuts down unexpectedly Solve printing problemsDevice is not responding nothing prints Printer lights are blinking Device takes a long time to print Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Poor print quality and unexpected printouts General print quality troubleshootingDevice is printing from the wrong input tray Meaningless characters print Ink is smearing Ink is not filling the text or graphics completely Output is faded or dull coloredColors are printing as black and white Wrong colors are printing Use a higher print quality setting Check the graphics placementColors do not line up properly Check the paper type Solve paper-feed problems Media is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked up Solve device management problems Embedded Web server cannot be opened Solve network problems Solve wireless problemsGeneral network troubleshooting Problems connecting to a wired network Basic wireless troubleshooting Advanced wireless troubleshootingMake sure the wireless 802.11 light is turned on Restart components of the wireless network To check a wireless connection Check to see if you can access the embedded Web server EWS Make sure that the HP device is connected to your networkMake sure the HP device is on the network Network Status To access the EWS Make sure the HP device is online and ready Your wireless router is using a hidden Ssid Troubleshoot installation issues Hardware installation suggestionsAdd hardware addresses to a wireless access point WAP Check the device Software installation suggestions Solve network problemsVerify installation preliminaries Check the computer system To reset the devices network settings Clear a jam in the device Clear jamsTo clear a jam Errors Tips for avoiding jams Printhead problem The following printhead has a problem Device Disconnected Cartridge Problem The following cartridge must be replaced Printer Offline Your printer is currently offline Printer Paused Your printer is currently pausedTo check if the printer is paused or offline Windows To check if the printer is paused or offline Mac OS General printer error Control-panel lights reference Interpreting control-panel lights Light description/Light pattern Explanation Device Resume button Damaged, or not Then plug Accessories HP supplies and accessoriesOrder printing supplies online Ink cartridges and printheads SuppliesHP media Support and warranty Obtain electronic support Hewlett-Packard limited warranty statement HP product Duration of limited warranty Ink cartridge warranty information If you have a problem, follow these steps Obtain HP telephone supportBefore you call Support process HP support by phone Phone support period Telephone support numbers DXVGHPGHXWVFKHQ After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support Remove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment Pack the device To pack the devicePage Physical specifications Device specificationsSize width x height x depth Processor and memory specifications Product features and capacitiesSystem requirements Network protocol specifications Embedded Web server specifications Print resolutionEnvironmental specifications Electrical specifications Sound power Sound pressure bystander position Regulatory information FCC statement Toxic and hazardous substance table 117 Regulatory information for wireless products Exposure to radio frequency radiation Regulatory information for wireless products 119 Regulatory model number European Union regulatory notice Declaration of conformity Declaration of Conformity Radio Module Number Environmental product stewardship program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Appendix D Third-party licenses 129 SHA2 Index Page Page Page Page Podręcznik użytkownika