Chapter 5
Mac OS X
1.Click System Preferences in the Dock, and then click Print & Fax.
2.Select the HP device, and the click Print Queue.
3.If Jobs Stopped appears in the window that appears, click Start Jobs.
If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device, your firewall might be interfering. If you still cannot use the HP device over the network, continue to the next section for additional troubleshooting help.
Your wireless router is using a hidden SSID
If your wireless router or Apple AirPort Base Station is using a hidden SSID, your HP device will not automatically detect the network.
Make sure the wireless version of the HP device is set as the default printer driver (Windows only)
If you install the software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or connecting to the HP device, make sure the correct version of the printer driver is set as the default.
1.Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or -
Click Start, click Control Panel, and then
2.Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly:
a.
b. On the Ports tab, look for a port in the list with a checkmark. The version of the
printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark.
3.
NOTE: If there is more than one icon in the folder for the HP device,
Make sure the HP Network Devices Support service is running (Windows only)
To restart the HP Network Device Support service
1.Delete any print jobs currently in the print queue.
2.On the desktop,
3.
4.Scroll down the list of services, right click HP Network Devices Support, and then click Restart.
5.After the service restarts, try using the HP device over the network again.
82 Maintain and troubleshoot
