Solve wireless problems

77

Basic wireless troubleshooting

78

Advanced wireless troubleshooting

78

Make sure your computer is connected to your network

79

Make sure that the HP device is connected to your network

80

Check to see if the firewall software is blocking communication

81

Make sure the HP device is online and ready

81

Your wireless router is using a hidden SSID

82

Make sure the wireless version of the HP device is set as the default printer

 

driver (Windows only)

82

Make sure the HP Network Devices Support service is running (Windows only)

82

Add hardware addresses to a wireless access point (WAP)

83

Troubleshoot installation issues

83

Hardware installation suggestions

83

Software installation suggestions

84

Solve network problems

84

Clear jams

86

Clear a jam in the device

86

Tips for avoiding jams

87

Errors

87

Printhead(s) Missing - The following printhead appears to be missing, not detected,

 

or incorrectly installed

88

Incompatible Printhead - The following printhead is not intended for use in this

 

printer

88

Printhead problem - The following printhead has a problem

88

Device Disconnected

88

Replace Cartridge(s) Soon - Replace the following cartridge soon

88

Cartridge Problem - The following cartridge appears to be missing or damaged

89

Cartridge Problem - The following cartridge must be replaced

89

Paper Mismatch - Paper detected does not match paper size or type selected

89

The cartridge cradle cannot move. Please turn device power off. Check device for

 

paper jam or other obstruction

89

Paper Jam - There is a paper jam (or misfeed). Clear the jam and press the

 

Resume button on the printer

89

The printer is out of paper. Load more paper and press the Resume button on the

 

front of the printer

89

Incompatible Cartridge(s) - The following cartridge is not intended for use in this

 

printer

90

Printer Offline - Your printer is currently offline

90

Printer Paused - Your printer is currently paused

90

Document failed to print - The job failed to print due to an error in the printing

 

system

91

General printer error

91

6 Control-panel lights reference

 

Interpreting control-panel lights

92

A HP supplies and accessories

 

Order printing supplies online

97

Accessories

97

4

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HP Pro 8000 C9297A#B1H manual Control-panel lights reference, HP supplies and accessories