
E
TECHNICAL SUPPORT AND SERVICE
This appendix provides contacts for help if you have questions about the IBM 8271 Nways Ethernet LAN Switch products or if the IBM 8271 Nways Ethernet LAN Switch products are not working correctly. It also explains how to access the IBM electronic sites to obtain the latest versions of microcode and release notes.
Electronic Support
This section explains how to access the IBM elec- tronic site to obtain the latest version of microcode, drivers, and software by using the Internet World Wide Web, FTP, or the IBM BSS.
WWW
http://www.networking.ibm.com/
This is the IBM Networking home page. From here, you can access product announcements, publica- tions, and other information regarding hardware and software updates, and a technical support infor- mation database. The direct path to the support area is:
http://www.networking.ibm.com/
nes/neshome.html
FTP
lansupport.raleigh.ibm.com
IBM Bulletin Board System
Using a modem you can access the IBM BSS to obtain the latest versions of software. Set your modem and communications software to:
8 data bits
no parity
1 stop bit
Dial one of the following numbers:
United States: (919)
Toronto (905)
3Vancouver: (604)
Montreal: (514)
Voice Support
IBM Network Hardware support:
For support outside of the United States, please contact your IBM marketing representative or IBM reseller.