E

TECHNICAL SUPPORT AND SERVICE

This appendix provides contacts for help if you have questions about the IBM 8271 Nways Ethernet LAN Switch products or if the IBM 8271 Nways Ethernet LAN Switch products are not working correctly. It also explains how to access the IBM electronic sites to obtain the latest versions of microcode and release notes.

Electronic Support

This section explains how to access the IBM elec- tronic site to obtain the latest version of microcode, drivers, and software by using the Internet World Wide Web, FTP, or the IBM BSS.

WWW

http://www.networking.ibm.com/

This is the IBM Networking home page. From here, you can access product announcements, publica- tions, and other information regarding hardware and software updates, and a technical support infor- mation database. The direct path to the support area is:

http://www.networking.ibm.com/

nes/neshome.html

FTP

lansupport.raleigh.ibm.com

IBM Bulletin Board System

Using a modem you can access the IBM BSS to obtain the latest versions of software. Set your modem and communications software to:

8 data bits

no parity

1 stop bit

Dial one of the following numbers:

United States: (919) 517-0001

Toronto (905) 316-4255

3Vancouver: (604) 664-6464

Montreal: (514) 938-3022

Voice Support

IBM Network Hardware support: 1-800-772-2227. Follow the menu prompts for Network Hardware.

For support outside of the United States, please contact your IBM marketing representative or IBM reseller.

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IBM ATM OC-3c manual Technical Support and Service, Electronic Support, Voice Support, IBM Bulletin Board System