Customer support

Your options for IBM VisualAge TeamConnection Enterprise Server support, as described in your License Information and Licensed Program Speci®cations, include electronic forums. You can use the electronic forums to access IBM VisualAge TeamConnection Enterprise Server technical information, exchange messages with other TeamConnection users, and receive information regarding the availability of ®xes. The following forums are available.

vIBM Talklink

Use the TEAMC CFORUM. For additional information about TalkLink, call:

± United States 1-800-547-1283

or go to:

± http://www.ibmlink.ibm.com/talklink v CompuServe

From any ! prompt, type GO SOFSOL, then select TeamConnection. For additional information, call 1-800-848-8199.

vInternet

±Go to the IBM homepage, http://www.ibm.com. Use the search function with keyword TeamConnection to go to the TeamConnection area.

±Use ftp and login as anonymous to ftp.software.ibm.com. In the directory ps/products/teamconnection you can ®nd ®xes and information related to VisualAge TeamConnection.

If you cannot access these forums, contact your IBM representative.

There are several other support offerings available after purchasing IBM VisualAge TeamConnection Enterprise Server.

vIf you live within the U.S.A., call any of the following numbers:

±1-800-237-5511 to learn about available service options.

±1-800-IBM-CALL (1-800-426-2255) to order products or get general information.

±1-800-879-2755 to order publications.

vContacting IBM outside of the United States

For information on how to contact IBM outside of the United States, see Appendix A of the IBM Software Support Handbook, which can be located by selecting the ²Service Offerings² item at: http://www.ibm.com/support.

Note: In some countries, IBM-authorized dealers should contact their dealer support structure instead of the IBM Support Center.

IBM Lotus Passport Advantage Program

For more information on the IBM Lotus Passport Advantage volume licensing program which provides customers with a series of contract offerings under which they can acquire licenses, software subscriptions, and support, go to:

vhttp://www.lotus.com/passportadvantage

© Copyright IBM Corp. 1992, 1995, 1996, 1997, 1998

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