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Ingenico 6500 manual Diagnostic Menu

Models: 6500

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Chapter 7 Diagnostic Menu		73
7.1	Overview	73
7.2	Testing the Display Contrast	73
7.3	Testing the Keypad	74
7.4	Testing the Beeper	74
7.5	Testing the RS232 Connection	75
7.6	Testing the RS485 Tailgate Connection	76
7.7	Testing the USB Port	77
7.8	Testing the Magnetic Stripe Reader	78
7.9	Testing the Smart Card Reader	79
7.10	Testing the SAMs	80
7.11	Testing the Touch Screen	81
7.12	Testing Signature Capture	82
7.13	Testing Pen Calibration	83
7.14	Testing Finger Calibration	84
7.15	SCV Verification	85

Chapter 8		Architecture	86
8.1	Overview		86
8.2	System Architecture		86
8.3	Host Connections		87
8.4	Terminal Architecture		87
	8.4.1	Operating System	88
	8.4.2	Digitizer	90
	8.4.3	Transmitting Data	90
8.5	Download File Architecture		91

Chapter 9		Key Architecture	92
9.1	Overview		92
9.2	Sponsor Key (KTK)		93
9.3	Terminal Based Keys		93
9.4	Application Based Keys		94
	9.4.1	Special Keys	94
	9.4.2	Master Keys	94
	9.4.3	Session Keys	95
	9.4.4	DUKPT Keys	95
9.5	Security Options		95
	9.5.1	Prompts Authentication Key Options	96
	9.5.2	Change Terminal ID Option	96
	9.5.3	Prompt MACing	96
	9.5.4	Code MACing	97
	9.5.5	Double-Length Key MAC Calculation	97
	9.5.6	Atalla Key Block Protection Option	98
	9.5.7	Terminal Startup Verify MAC Option	98
	9.5.8	Visa PED Mode Option	98
	9.5.9	Financial Key Option	99

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Ingenico 6500 manual Diagnostic Menu

Contents

Ingenico Page Table of Contents Chapter Supervisor Menu Diagnostic Menu Chapter Secure Certificate 100 Revision History Page Two Terminal Models IntroductionPayment Types About this Manual ConnectivityKits Conventions Used in this ManualUnicapt 32 Software Development Kit JavaPOS Software Development KitExtended Menu Overview Accessing the Extended MenuOverview Navigating the Extended MenuFinding Options in the Extended Menu Finding the Current SettingGems COM2Ibmeft Ncreft COM1 COM2 COM3 DhcpCOM2 COM3 SAM USBExtended Menu Overview System Config System Configuration MenuChanging the Date and Time YYYY/MM/DDChanging the Display Contrast Enable/Disable Beep TonesChanging the Beep Tones Display ContrastBeep Length Changing the Beep LengthBeep Tone Status Midtone Changing the Beep TonesTone System Configuration Updating Backlight Setting Backlight to Off When IdleTurning the Backlight On or Off Turning the Backlight On or OffBacklight Idle TimeoutIdle Timeouts Finding Version Numbers System Info MenuSystem Info VersionsSecurity Info Checking the Security InformationSecurity Info XxxxxxxxxRAM Info RAM InfoDisplayAction Viewing All Parameter ValuesView Parameter IngnarNone OFFIbmeft ETH Dhcp NONE/AUTO Auto Ingenico 6500 User’s Guide Supervisor Menu Supervisor Menu PasswordChanging the Supervisor Menu Password Supervisor Menu Application File in TerminalReading the Application File File Menu Erasing the Application FileRead EraseSecurity Setting the Key Injection PortInject Keys Setting the Key IndexInjecting Keys Index SelectX Setting the Application NumberApp Select Finding the Key Check Value Terminal KeysApp SelectAAAA Finding the Key Check Value Application Keys APP1 APP2 Application KeysApplication Keys Erase App Keys Erasing Application KeysErase App Keys Erase App Keys?Injecting a Serial Number System ParametersSystem Parameters Menu Setting the Download MethodSys Parameters Download MethodDownload Port Selecting the Download PortDownload Port Port1PortX Setting Up the PortSelecting the Download Interface Type Setup Port Setting the Baud RatePort Baud RateData Bits Setting the Data BitsData Bits Set Port Setting the Stop BitsStop Bits Stop BitsParity Setting the ParityParity LAN Address Defining the LAN AddressLAN Address Retry Count Setting the Retry CountRetry Count Response TMO Setting the Response TimeoutResponse TMO Poll TMO Setting the Poll TimeoutPoll TMO Turnaround TMO Setting the Turnaround TimeoutTurnaround TMO Port3 Defining the Dhcp AddressPort3 Local IP Defining the Local IP AddressLocal IP Local IP Port Setting the Local IP Port NumberLocal IP Port Server IP Defining the Server IP AddressServer IP Port Setting the Server IP Port NumberXXX.XXX.XXX.XXX Masking Your IP AddressIP Add Mask Gateway Setting the GatewayGateway Updating…Primary DNS Setting the Primary DNSPrimary DNS Secondary DNS Setting the Secondary DNSSecondary DNS Setting Up the Phone Number to Dial Setting the Domain NameDial Dial Phone NumModem Speed Setting Up the Modem SpeedHost Port Aux Port Changing the Position of the Host Port or Aux PortDisabling or Enabling the Auto Detect Feature Configuring the Host Port Auto Detect FeatureAuto Detect AD On/OffAD Timeout Setting the Auto Detect TimeoutAD Timeout AD Retry Times Setting the Auto Detect Retry TimesAD Retry Times Parameter Editor Editing ParametersParlcdcontrast Parameter Name Description Value DataPareftllevelnum Parameter Name RescommrecerrorResbdlcfsdwnerror PARCOM1BAUDRATE PARCOM1INTERFACET PARCOM2PARITY PARCOM3BAUDRATE Parethgateway Parapplcomment Testing the Display Contrast Diagnostic MenuDiagnostic Menu Diagnostic MenuTesting the Beeper Testing the KeypadKeypad KeypadBeeper Testing the RS232 ConnectionRS232 RS232Tailgate Testing the RS485 Tailgate ConnectionUSB Diagnostic Testing the USB PortMag Stripe Reader Testing the Magnetic Stripe ReaderSmart Card Reader Testing the Smart Card ReaderTesting the SAMs Touch Screen Testing the Touch ScreenExtended Menu Press , Enter to select Diagnostic Menu Testing Signature CaptureDiagnostic Menu Press , Enter to select Signature Capture Signature CapturePen Calibration Testing Pen CalibrationFinger Calibration Testing Finger CalibrationSCV Verification System Architecture ArchitectureTerminal Architecture Host ConnectionsOperating System System and Security Application Maintenance ApplicationUser Application DigitizerTransmitting Data Download File Architecture Key Architecture Terminal Based Keys Sponsor Key KTKKey Name Index Length Description of KeySpecial Keys Application Based KeysMaster Keys Key Name Description of KeySession Keys Security OptionsDukpt Keys WtpkChange Terminal ID Option Prompts Authentication Key OptionsPrompt MACing Possible Values DescriptionPossible Encryption Description Values Code MACingDouble-Length Key MAC Calculation Terminal Startup Verify MAC Option Visa PED Mode OptionAtalla Key Block Protection Option Financial Key Option Securing Process Secure CertificateSecure Certificate Ingenico 6500 User’s Guide 101 Secure Certificate MAC Descriptor Section Secure Certificate Descriptor SectionsPossible Description Values Visa PED Mode Descriptor SectionSHA1+MAC Application Descriptor SectionSecure File Descriptor Section 106 Applname filename.ext class existence Non-Secure File Descriptor SectionDelete Whole Application Descriptor Section Delete Application Code File Descriptor SectionDelete Data File Descriptor Section Prerequisites Ibmeft DownloadPreparation TimingFeedback Outline of Download Process StepsIngenico 6500 User’s Guide 111 112 Error Opening Port Download ErrorsHardware settings in the Ingenico 6500 have been changed Communications port is not workingReceived 3 NAKs or Timeout SendVISAPacket Error Bad Prog Default Setup ConfigurationCRC Error Configuration Default ValueNot Enough DFS Space Comm Receive ErrorEFT Device Not Available IBM EFT TroubleshootingCard Read Error1 EFT Device Not Available During Check Authorization