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Ingenico 6500 manual Diagnostic Menu, Testing the Display Contrast

Models: 6500

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Chapter 7

Diagnostic Menu

7.1Overview

This chapter describes the diagnostic tests that the customer can perform on the Ingenico 6500. The diagnostic tests allow you to isolate failures in field-installed Ingenico 6500 units. These tests are part of the operating system and are not changed by applications. The diagnostics are menu-driven with features that allow a logical progression through the tests. Once a test is selected, a test or a series of tests will be performed on the selected entity. The result of the test will be displayed to facilitate diagnosis of the malfunctioning parts.

7.2Testing the Display Contrast

To change the display contrast, see Changing the Display Contrast on page 12. To test the display contrast, follow this procedure. This test tests all pixels to see if they are working.

	Display			Action
				To access the extended menu, restart the terminal
				by pressing [1] + [CAN] + [OK]; while the terminal
				is starting up, access the extended menu by
				pressing the [1] and [3] keys simultaneously.
	Extended Menu			Press [	], [Enter] to select Diagnostic Menu.
	Serialnum Inject			Press [	], [Enter] to select Diagnostic Menu.
	Serialnum Inject
	System Config
	System Info
	Supervisor Menu

	Diagnostic Menu

	Diagnostic Menu			Press [	], [Enter] to select Display.
	Display
	Keypad

The pixels are tested to determine if any are not working, or are stuck on. The unit goes through the following sequence:

All pixels on – White screen displays.

Every other pixel off – Light gray screen displays. All pixels off – Dark gray screen displays.

Every other pixel on – Light gray screen displays.

Ingenico 6500 User’s Guide

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Ingenico 6500 manual Diagnostic Menu, Testing the Display Contrast

Contents

Ingenico Page Table of Contents Chapter Supervisor Menu Diagnostic Menu Chapter Secure Certificate 100 Revision History Page Introduction Payment TypesTwo Terminal Models About this Manual ConnectivityKits Conventions Used in this ManualUnicapt 32 Software Development Kit JavaPOS Software Development KitExtended Menu Overview Accessing the Extended MenuOverview Navigating the Extended MenuFinding Options in the Extended Menu Finding the Current SettingCOM2 Ibmeft NcreftGems Dhcp COM2 COM3COM1 COM2 COM3 SAM USBExtended Menu Overview System Config System Configuration MenuChanging the Date and Time YYYY/MM/DDChanging the Display Contrast Enable/Disable Beep TonesChanging the Beep Tones Display ContrastChanging the Beep Length Beep Tone StatusBeep Length Changing the Beep Tones ToneMidtone System Configuration Updating Backlight Setting Backlight to Off When IdleTurning the Backlight On or Off Turning the Backlight On or OffIdle Timeout Idle TimeoutsBacklight Finding Version Numbers System Info MenuSystem Info VersionsSecurity Info Checking the Security InformationSecurity Info XxxxxxxxxRAM Info RAM InfoDisplayAction Viewing All Parameter ValuesView Parameter IngnarOFF IbmeftNone ETH Dhcp NONE/AUTO Auto Ingenico 6500 User’s Guide Supervisor Menu Password Changing the Supervisor Menu PasswordSupervisor Menu Application File in Terminal Reading the Application FileSupervisor Menu File Menu Erasing the Application FileRead EraseSecurity Setting the Key Injection PortSetting the Key Index Injecting KeysInject Keys Index SelectX Setting the Application NumberFinding the Key Check Value Terminal Keys App SelectAAAAApp Select Finding the Key Check Value Application Keys Application Keys Application KeysAPP1 APP2 Erase App Keys Erasing Application KeysErase App Keys Erase App Keys?Injecting a Serial Number System ParametersSystem Parameters Menu Setting the Download MethodSys Parameters Download MethodDownload Port Selecting the Download PortDownload Port Port1Setting Up the Port Selecting the Download Interface TypePortX Setup Port Setting the Baud RatePort Baud RateSetting the Data Bits Data BitsData Bits Set Port Setting the Stop BitsStop Bits Stop BitsSetting the Parity ParityParity Defining the LAN Address LAN AddressLAN Address Setting the Retry Count Retry CountRetry Count Setting the Response Timeout Response TMOResponse TMO Setting the Poll Timeout Poll TMOPoll TMO Setting the Turnaround Timeout Turnaround TMOTurnaround TMO Defining the Dhcp Address Port3Port3 Defining the Local IP Address Local IPLocal IP Setting the Local IP Port Number Local IP PortLocal IP Port Server IP Defining the Server IP AddressServer IP Port Setting the Server IP Port NumberMasking Your IP Address IP Add MaskXXX.XXX.XXX.XXX Gateway Setting the GatewayGateway Updating…Setting the Primary DNS Primary DNSPrimary DNS Setting the Secondary DNS Secondary DNSSecondary DNS Setting Up the Phone Number to Dial Setting the Domain NameDial Dial Phone NumModem Speed Setting Up the Modem SpeedHost Port Aux Port Changing the Position of the Host Port or Aux PortDisabling or Enabling the Auto Detect Feature Configuring the Host Port Auto Detect FeatureAuto Detect AD On/OffSetting the Auto Detect Timeout AD TimeoutAD Timeout Setting the Auto Detect Retry Times AD Retry TimesAD Retry Times Parameter Editor Editing ParametersParlcdcontrast Parameter Name Description Value DataPareftllevelnum Parameter Name RescommrecerrorResbdlcfsdwnerror PARCOM1BAUDRATE PARCOM1INTERFACET PARCOM2PARITY PARCOM3BAUDRATE Parethgateway Parapplcomment Testing the Display Contrast Diagnostic MenuDiagnostic Menu Diagnostic MenuTesting the Beeper Testing the KeypadKeypad KeypadBeeper Testing the RS232 ConnectionRS232 RS232Tailgate Testing the RS485 Tailgate ConnectionUSB Diagnostic Testing the USB PortMag Stripe Reader Testing the Magnetic Stripe ReaderSmart Card Reader Testing the Smart Card ReaderTesting the SAMs Touch Screen Testing the Touch ScreenExtended Menu Press , Enter to select Diagnostic Menu Testing Signature CaptureDiagnostic Menu Press , Enter to select Signature Capture Signature CapturePen Calibration Testing Pen CalibrationFinger Calibration Testing Finger CalibrationSCV Verification System Architecture ArchitectureTerminal Architecture Host ConnectionsOperating System System and Security Application Maintenance ApplicationDigitizer Transmitting DataUser Application Download File Architecture Key Architecture Terminal Based Keys Sponsor Key KTKKey Name Index Length Description of KeySpecial Keys Application Based KeysMaster Keys Key Name Description of KeySession Keys Security OptionsDukpt Keys WtpkChange Terminal ID Option Prompts Authentication Key OptionsPrompt MACing Possible Values DescriptionCode MACing Double-Length Key MAC CalculationPossible Encryption Description Values Visa PED Mode Option Atalla Key Block Protection OptionTerminal Startup Verify MAC Option Financial Key Option Secure Certificate Secure CertificateSecuring Process Ingenico 6500 User’s Guide 101 Secure Certificate MAC Descriptor Section Secure Certificate Descriptor SectionsPossible Description Values Visa PED Mode Descriptor SectionSHA1+MAC Application Descriptor SectionSecure File Descriptor Section 106 Applname filename.ext class existence Non-Secure File Descriptor SectionDelete Application Code File Descriptor Section Delete Data File Descriptor SectionDelete Whole Application Descriptor Section Prerequisites Ibmeft DownloadPreparation TimingFeedback Outline of Download Process StepsIngenico 6500 User’s Guide 111 112 Error Opening Port Download ErrorsHardware settings in the Ingenico 6500 have been changed Communications port is not workingReceived 3 NAKs or Timeout SendVISAPacket Error Bad Prog Default Setup ConfigurationCRC Error Configuration Default ValueNot Enough DFS Space Comm Receive ErrorIBM EFT Troubleshooting Card Read Error1EFT Device Not Available EFT Device Not Available During Check Authorization