11.4Outline of Download Process Steps
The download process is as follows:
1.Ensure that all Ingenico 6500 terminals operating in the store are running the same levels of software. If they are not, take note of the software levels (see section 4.2, Finding Version Numbers, on page 17), then check with your account manager before proceeding to see if additional testing is necessary.
2.Install all of the necessary Ingenico download utility and EFT files to the proper directory on the store controller or server.
3.From the store controller, initiate the download.
4.Sign onto each cash register that has an Ingenico 6500 terminal attached to it. The store controller will check for Ingenico 6500 EFT version levels. If the EFT version levels differ from the Ingenico 6500, the store controller will detect that and automatically update the software.
Note: For stores that operate 24 hours, the process involves going to one unused register at a time, until every cash register and every Ingenico 6500 terminal is upgraded. Ask store management for cashier assistance to prevent interruption of store operations and facilitate awareness of progress.
While the download is in process at a terminal, it cannot be used to process transactions.
11.4.1Feedback
Depending on your cash register configuration, the i6500 terminal may not be used if PROGxxxx/PARMxxxx is displayed during download. If no message is displayed in the cashier display, debit and credit transactions cannot be processed.
It is critical to execute a systematic incremental procedure in order to ensure consistency of download on all units in store. For assistance in the preparation to implement a multiple- unit simultaneous download procedure, please contact your Ingenico Project Manager.
! |
If a power outage or glitch occurs during the download, or if you disconnect the Ingenico 6500 terminal during the download, the terminal will cease to function. If the disruption occurred during the upgrade of the System & Security Application, the terminal will need to be sent to an authorized repair facility for recovery (contact your project manager).
Monitor both the store controller and Ingenico 6500 terminal during the download process.
110 | Chapter 11 IBMEFT Download |
| Section 11.4 Outline of Download Process Steps |
