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Ingenico 6500 manual Received 3 NAKs or Timeout SendVISAPacket

Models: 6500

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12.2Received 3 NAKs or Timeout in

sendVISAPacket()

This error message displays on the computer or cash register. The following sections list possible causes and corresponding solutions.

12.2.1There may be a loose connection between the host and the Ingenico 6500

Ensure the cables are securely connected.

12.2.2The communications port settings and EFT/NCR protocol setting in the Ingenico 6500 may be wrong

The following procedure explains how to compare the configuration that you have in your IBMEFTDL file to make sure that it is the same as the default setup configuration in your Ingenico 6500 terminal (for details, see 12.3 Default Setup Configuration on page 98).

1.To find the communication port settings in your IBMEFTDL file, open the download batch file, search for the keyword "ibmeftdl", and find the following parameters:

—/b: the number following this parameter is the required RS232 baud rate.

—/d: the number following this parameter is the required RS232 data bits.

—/t: the character following this parameter is the required RS232 parity setting. An "n" means none parity, "e" means even, "o" means odd parity.

2.Write these parameters down.

3.Next, go the Ingenico 6500 terminal to read the current settings to see if they are the same. Restart the terminal by pressing [1] + [OK] + [CAN]; while it is restarting, access the Extended Menu by pressing [1] and [3] simultaneously.

4.Select System Info, and then select View Parameter. The screen displays the current download configuration for the port the terminal has configured to do the download, the baud rate, data bits, stop bits, and parity of that port.

5.Compare these settings to the IBMEFTDL parameters that you wrote down in step 2; they should be the same. If not, change them using the following steps.

6.From the Communications menu, press [Can] twice to return to the Supervisor Menu. Enter the password, select System Parameters, and then select Download Method. Select IBMEFT or NCREFT.

7.Press [Can] to return to the System Parameters menu, and then select Download Port. Select the correct download port and correct communication type.

114	Chapter 12 Download Errors
	Section 12.2 Received 3 NAKs or Timeout in sendVISAPacket()

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Ingenico 6500 manual Received 3 NAKs or Timeout SendVISAPacket

Contents

Ingenico Page Table of Contents Chapter Supervisor Menu Diagnostic Menu Chapter Secure Certificate 100 Revision History Page Two Terminal Models IntroductionPayment Types Connectivity About this Manual Conventions Used in this Manual Kits JavaPOS Software Development Kit Unicapt 32 Software Development Kit Overview Accessing the Extended MenuExtended Menu Overview Navigating the Extended Menu Finding the Current Setting Finding Options in the Extended Menu Gems COM2Ibmeft Ncreft COM1 COM2 COM3 DhcpCOM2 COM3 USB SAM Extended Menu Overview Changing the Date and Time System Configuration MenuSystem Config YYYY/MM/DD Changing the Beep Tones Enable/Disable Beep TonesChanging the Display Contrast Display Contrast Beep Length Changing the Beep LengthBeep Tone Status Midtone Changing the Beep TonesTone Turning the Backlight On or Off Setting Backlight to Off When IdleSystem Configuration Updating Backlight Turning the Backlight On or Off Backlight Idle TimeoutIdle Timeouts System Info System Info MenuFinding Version Numbers Versions Security Info Checking the Security InformationSecurity Info Xxxxxxxxx RAM Info RAM Info View Parameter Viewing All Parameter ValuesDisplayAction Ingnar None OFFIbmeft ETH Dhcp NONE/AUTO Auto Ingenico 6500 User’s Guide Supervisor Menu Supervisor Menu PasswordChanging the Supervisor Menu Password Supervisor Menu Application File in TerminalReading the Application File Read Erasing the Application FileFile Menu Erase Setting the Key Injection Port Security Inject Keys Setting the Key IndexInjecting Keys Setting the Application Number Index SelectX App Select Finding the Key Check Value Terminal KeysApp SelectAAAA Finding the Key Check Value Application Keys APP1 APP2 Application KeysApplication Keys Erase App Keys Erasing Application KeysErase App Keys Erase App Keys? System Parameters Injecting a Serial Number Sys Parameters Setting the Download MethodSystem Parameters Menu Download Method Download Port Selecting the Download PortDownload Port Port1 PortX Setting Up the PortSelecting the Download Interface Type Port Setting the Baud RateSetup Port Baud Rate Data Bits Setting the Data BitsData Bits Stop Bits Setting the Stop BitsSet Port Stop Bits Parity Setting the ParityParity LAN Address Defining the LAN AddressLAN Address Retry Count Setting the Retry CountRetry Count Response TMO Setting the Response TimeoutResponse TMO Poll TMO Setting the Poll TimeoutPoll TMO Turnaround TMO Setting the Turnaround TimeoutTurnaround TMO Port3 Defining the Dhcp AddressPort3 Local IP Defining the Local IP AddressLocal IP Local IP Port Setting the Local IP Port NumberLocal IP Port Defining the Server IP Address Server IP Setting the Server IP Port Number Server IP Port XXX.XXX.XXX.XXX Masking Your IP AddressIP Add Mask Gateway Setting the GatewayGateway Updating… Primary DNS Setting the Primary DNSPrimary DNS Secondary DNS Setting the Secondary DNSSecondary DNS Dial Setting the Domain NameSetting Up the Phone Number to Dial Dial Phone Num Setting Up the Modem Speed Modem Speed Changing the Position of the Host Port or Aux Port Host Port Aux Port Auto Detect Configuring the Host Port Auto Detect FeatureDisabling or Enabling the Auto Detect Feature AD On/Off AD Timeout Setting the Auto Detect TimeoutAD Timeout AD Retry Times Setting the Auto Detect Retry TimesAD Retry Times Editing Parameters Parameter Editor Parameter Name Description Value Data Parlcdcontrast Pareftllevelnum Rescommrecerror Parameter Name Resbdlcfsdwnerror PARCOM1BAUDRATE PARCOM1INTERFACET PARCOM2PARITY PARCOM3BAUDRATE Parethgateway Parapplcomment Diagnostic Menu Diagnostic MenuTesting the Display Contrast Diagnostic Menu Keypad Testing the KeypadTesting the Beeper Keypad RS232 Testing the RS232 ConnectionBeeper RS232 Testing the RS485 Tailgate Connection Tailgate Testing the USB Port USB Diagnostic Testing the Magnetic Stripe Reader Mag Stripe Reader Testing the Smart Card Reader Smart Card Reader Testing the SAMs Testing the Touch Screen Touch Screen Diagnostic Menu Press , Enter to select Signature Capture Testing Signature CaptureExtended Menu Press , Enter to select Diagnostic Menu Signature Capture Testing Pen Calibration Pen Calibration Testing Finger Calibration Finger Calibration SCV Verification Architecture System Architecture Host Connections Terminal Architecture Operating System Maintenance Application System and Security Application User Application DigitizerTransmitting Data Download File Architecture Key Architecture Key Name Index Length Sponsor Key KTKTerminal Based Keys Description of Key Master Keys Application Based KeysSpecial Keys Key Name Description of Key Dukpt Keys Security OptionsSession Keys Wtpk Prompt MACing Prompts Authentication Key OptionsChange Terminal ID Option Possible Values Description Possible Encryption Description Values Code MACingDouble-Length Key MAC Calculation Terminal Startup Verify MAC Option Visa PED Mode OptionAtalla Key Block Protection Option Financial Key Option Securing Process Secure CertificateSecure Certificate Ingenico 6500 User’s Guide 101 Secure Certificate Descriptor Sections Secure Certificate MAC Descriptor Section Visa PED Mode Descriptor Section Possible Description Values Application Descriptor Section SHA1+MAC Secure File Descriptor Section 106 Non-Secure File Descriptor Section Applname filename.ext class existence Delete Whole Application Descriptor Section Delete Application Code File Descriptor SectionDelete Data File Descriptor Section Preparation Ibmeft DownloadPrerequisites Timing Outline of Download Process Steps Feedback Ingenico 6500 User’s Guide 111 112 Hardware settings in the Ingenico 6500 have been changed Download ErrorsError Opening Port Communications port is not working Received 3 NAKs or Timeout SendVISAPacket CRC Error Default Setup ConfigurationError Bad Prog Configuration Default Value Comm Receive Error Not Enough DFS Space EFT Device Not Available IBM EFT TroubleshootingCard Read Error1 EFT Device Not Available During Check Authorization