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Ingenico 6500 manual Download Errors, Error Opening Port, Communications port is not working

Models: 6500

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Chapter 12

Download Errors

12.1Error Opening Port

This error message displays on the computer or cash register. The following sections list possible causes and corresponding solutions.

12.1.1The communications port that IBMEFTDL is using is already being used by another application

Close the other application and run the download file again.

12.1.2The communications port is not working

Try another computer.

Ask your Ingenico representative to change the batch file to work with the new communications port. Change to the new communications port, then run the new batch file.

12.1.3The hardware settings in the Ingenico 6500 have been changed

1.Check the properties of the communications port to make sure that the interrupt request and input/output range has not been changed. In Windows 98 or 2000:

a.Right-click My Computer, then select Properties.

b.Click the Device Manager tab.

c.From the list, double-click Ports, double-click Communications Ports, and then go to the Resources tab.

2.Ensure the settings for COM1 are the default, as follows:

Interrupt Request is 04

Input/Output Range is 03F8

3. Ensure the settings for COM2 are the default, as follows:

Interrupt Request is 03

Input/Output Range is 02F8

Ingenico 6500 User’s Guide

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Ingenico 6500 manual Download Errors, Error Opening Port, Communications port is not working

Contents

Ingenico Page Table of Contents Chapter Supervisor Menu Diagnostic Menu Chapter Secure Certificate 100 Revision History Page Payment Types IntroductionTwo Terminal Models About this Manual Connectivity Kits Conventions Used in this Manual Unicapt 32 Software Development Kit JavaPOS Software Development Kit Extended Menu Overview Accessing the Extended MenuOverview Navigating the Extended Menu Finding Options in the Extended Menu Finding the Current Setting Ibmeft Ncreft COM2Gems COM2 COM3 DhcpCOM1 COM2 COM3 SAM USB Extended Menu Overview System Config System Configuration MenuChanging the Date and Time YYYY/MM/DD Changing the Display Contrast Enable/Disable Beep TonesChanging the Beep Tones Display Contrast Beep Tone Status Changing the Beep LengthBeep Length Tone Changing the Beep TonesMidtone System Configuration Updating Backlight Setting Backlight to Off When IdleTurning the Backlight On or Off Turning the Backlight On or Off Idle Timeouts Idle TimeoutBacklight Finding Version Numbers System Info MenuSystem Info Versions Security Info Checking the Security InformationSecurity Info Xxxxxxxxx RAM Info RAM Info DisplayAction Viewing All Parameter ValuesView Parameter Ingnar Ibmeft OFFNone ETH Dhcp NONE/AUTO Auto Ingenico 6500 User’s Guide Changing the Supervisor Menu Password Supervisor Menu PasswordSupervisor Menu Reading the Application File Application File in TerminalSupervisor Menu File Menu Erasing the Application FileRead Erase Security Setting the Key Injection Port Injecting Keys Setting the Key IndexInject Keys Index SelectX Setting the Application Number App SelectAAAA Finding the Key Check Value Terminal KeysApp Select Finding the Key Check Value Application Keys Application Keys Application KeysAPP1 APP2 Erase App Keys Erasing Application KeysErase App Keys Erase App Keys? Injecting a Serial Number System Parameters System Parameters Menu Setting the Download MethodSys Parameters Download Method Download Port Selecting the Download PortDownload Port Port1 Selecting the Download Interface Type Setting Up the PortPortX Setup Port Setting the Baud RatePort Baud Rate Data Bits Setting the Data BitsData Bits Set Port Setting the Stop BitsStop Bits Stop Bits Parity Setting the ParityParity LAN Address Defining the LAN AddressLAN Address Retry Count Setting the Retry CountRetry Count Response TMO Setting the Response TimeoutResponse TMO Poll TMO Setting the Poll TimeoutPoll TMO Turnaround TMO Setting the Turnaround TimeoutTurnaround TMO Port3 Defining the Dhcp AddressPort3 Local IP Defining the Local IP AddressLocal IP Local IP Port Setting the Local IP Port NumberLocal IP Port Server IP Defining the Server IP Address Server IP Port Setting the Server IP Port Number IP Add Mask Masking Your IP AddressXXX.XXX.XXX.XXX Gateway Setting the GatewayGateway Updating… Primary DNS Setting the Primary DNSPrimary DNS Secondary DNS Setting the Secondary DNSSecondary DNS Setting Up the Phone Number to Dial Setting the Domain NameDial Dial Phone Num Modem Speed Setting Up the Modem Speed Host Port Aux Port Changing the Position of the Host Port or Aux Port Disabling or Enabling the Auto Detect Feature Configuring the Host Port Auto Detect FeatureAuto Detect AD On/Off AD Timeout Setting the Auto Detect TimeoutAD Timeout AD Retry Times Setting the Auto Detect Retry TimesAD Retry Times Parameter Editor Editing Parameters Parlcdcontrast Parameter Name Description Value Data Pareftllevelnum Parameter Name Rescommrecerror Resbdlcfsdwnerror PARCOM1BAUDRATE PARCOM1INTERFACET PARCOM2PARITY PARCOM3BAUDRATE Parethgateway Parapplcomment Testing the Display Contrast Diagnostic MenuDiagnostic Menu Diagnostic Menu Testing the Beeper Testing the KeypadKeypad Keypad Beeper Testing the RS232 ConnectionRS232 RS232 Tailgate Testing the RS485 Tailgate Connection USB Diagnostic Testing the USB Port Mag Stripe Reader Testing the Magnetic Stripe Reader Smart Card Reader Testing the Smart Card Reader Testing the SAMs Touch Screen Testing the Touch Screen Extended Menu Press , Enter to select Diagnostic Menu Testing Signature CaptureDiagnostic Menu Press , Enter to select Signature Capture Signature Capture Pen Calibration Testing Pen Calibration Finger Calibration Testing Finger Calibration SCV Verification System Architecture Architecture Terminal Architecture Host Connections Operating System System and Security Application Maintenance Application Transmitting Data DigitizerUser Application Download File Architecture Key Architecture Terminal Based Keys Sponsor Key KTKKey Name Index Length Description of Key Special Keys Application Based KeysMaster Keys Key Name Description of Key Session Keys Security OptionsDukpt Keys Wtpk Change Terminal ID Option Prompts Authentication Key OptionsPrompt MACing Possible Values Description Double-Length Key MAC Calculation Code MACingPossible Encryption Description Values Atalla Key Block Protection Option Visa PED Mode OptionTerminal Startup Verify MAC Option Financial Key Option Secure Certificate Secure CertificateSecuring Process Ingenico 6500 User’s Guide 101 Secure Certificate MAC Descriptor Section Secure Certificate Descriptor Sections Possible Description Values Visa PED Mode Descriptor Section SHA1+MAC Application Descriptor Section Secure File Descriptor Section 106 Applname filename.ext class existence Non-Secure File Descriptor Section Delete Data File Descriptor Section Delete Application Code File Descriptor SectionDelete Whole Application Descriptor Section Prerequisites Ibmeft DownloadPreparation Timing Feedback Outline of Download Process Steps Ingenico 6500 User’s Guide 111 112 Error Opening Port Download ErrorsHardware settings in the Ingenico 6500 have been changed Communications port is not working Received 3 NAKs or Timeout SendVISAPacket Error Bad Prog Default Setup ConfigurationCRC Error Configuration Default Value Not Enough DFS Space Comm Receive Error Card Read Error1 IBM EFT TroubleshootingEFT Device Not Available EFT Device Not Available During Check Authorization