Appendix A. Customer Support | Intermate 100 specification

Customer Support: Updates and Revised Documentation

Appendix A. Customer Support

A.1. Updates and Revised Documentation

A.2. Where to Find Support

LCI Intermate A/S provides full technical support for this prod- uct.

If you encounter problems, or have questions on how to use the Intermate1xx, however, please start by contacting your point of purchase and prepare for your consultation - see “Gathering Information” [page 228]

Contact information is found on the title page of this guide - as well as on HTTP menu and on every print out of the Main Sta- tus Pages.

Intermate100 and Intermate101 Print Server Administration Manual

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Intermate 100 manual Appendix A. Customer Support, Updates and Revised Documentation Where to Find Support

Contents

Intermate100 / Intermate101 Trademarks Disclaimer Introduction Print Servers, Component Codes and Release Levels IntroductionTarget Audience and Products Target Audience January 2002 IPX/SPX removed Summary overview of major changes SpringAugust 2001 IPP October 2001 ThinPrint December Introduction Target Audience and Products Manual and Guides Print Server Administration ManualTypes of Documentation Other Types of Documentation Conventions Used in the Manual and Guides Purpose of the About informa- tion Topics in This Manual About the Supported Printing Environments Descriptive Framework About Tools for Management and ConfigurationAbout the FTP Print protocol Connected Powerful Multi Purpose UtilityAbout Initial Contact Getting Basic sub-group has three configuration pages About Configuring the Basic and Permission Sub- Groups Target printer About Configuring Services and Host-SessionsKey Concepts Input control and HPOs Output Control Configuration Pages for Output and InputLogical printer Processing Facilities Input Control Sub-Group Input Five Sub-Groups Other Configurations About Information and Monitoring Possibilities Maintenance-related items on the Http menu About Upgrades and MaintenanceChapters on upgrades and maintenance About the Appendices Printing Environments Introduction What is a printerWindows 2000 and Windows XP Raw Socket Printing Standard TCP/IP Port Page Page Intermate Print Port LPRNative LPR Print queue nameip address Windows 2000 and Windows XP LPR Http//192.168.0.227631/printer Internet Print Protocol Windows 2000 and Windows XP Internet Print Protocol Windows NT Define Printer and Port Using an Intermate Print Port for Raw Socket orInstall the Print Port Program Page Setting up a Raw Socket Port Port Print queue nameip address Page Prerequisite Native LPR Windows NT 4.0 Native LPR \systemroot\SYSTEM32\DRIVERS\ETC Windows NT 4.0 Native LPR Add the Intermate Port 9100 or LPR printer port Windows 95/98 Install the Print Port Program New Printer Windows 95/98 New Printer Add the Intermate Port 9100 or LPR printer port Setting up a Raw Socket Port Port Print queue nameip address Page Novell Netware LPR via pure IP Apple LaserWriter LPR only Mac OS 8.1 and higher To set up for printing Viewer.html?docid=0900253d80006cfa&docheader=ter- minal Mac OS 7.5 or Earlier Topics Covered AIX Field Comments LPR AsciiInitialization Screen FTP How to Print LPD Create a new Ipds printer definition Ipds with PSF/6000 Checking and Using the Ipds Connection General Printing Problems for AIX Ipds OS/2 2.x and OS/2 Warp Create a new printer and queue LPR Ascii data, e.g. PCL and Postscript Para Element Replace with Print using LPR command from the Command LinePrint from WIN-OS/2 using the Lprmon command To obtain status from the TCP/IP LPD connected printer Troubleshooting System requirements Ipds from PSF/2 OS/2 2.x and OS/2 Warp Ipds from PSF/2 Tools for Management Configuration Prerequisites Http Browser Http//192.168.0.227 How To Connect Actions Menu Items and Groups Before Login Tip Login with User Name and Password Menu Items and Groups After Login At the bottom of each configuration page are three buttons How to Change Settings on Configuration Pages Activating New Values By Rebooting Log out from the Intermate1xx by closing the browser window Logout Platform Prerequisites Configuration Using a Telnet ClientConnecting Setting Up Telnet Terminal Preferences Main Menu Menu Items and SettingsConfiguration Menus Commands below, interface means Intermate1xx print server What the Imcuimcu is and how It works Intermate Management and Configuration Utility Imcu This Chapter Covers Installation and Basic Use Installation of the Various Elements Establishing an Imcu Server Log How to Log In and Out Sample device list is shown on the next Device List / Available Agents Device List Remote Installation of an Agent from the Imcu server Installing Agents Embedded Agent on the Intermate1xx Direct Installation of an Agent on a PCTroubleshooting Agent Installation on a PC Initial Contact IP Assignments for Initial Contact Host Name Information Needed Before Starting How to find the group of settings called TCP/IP Ipconfig Windows NT 4.0, Windows 2000 or XP Method Overview IP Assignments for Initial Contact Method Overview Etc/bootptab file Assignment Using Bootp IP Assignments for Initial Contact Assignment Using Bootp 192.168.0.227 00c0a200801e Assignment Using Rarp IP Assignments for Initial Contact Assignment Using Rarp Assignment Using Dhcp Arp -s 192.168.0.227 00-c0-a2-00-80-1e Static IP Assignment Using ARP and PingPage Steps Static IP Assignment Using the ImcuPrerequisites Page Configuring Basic Permissions SUB-GROUPS TCP/IP Host Name Syntax for IP Address, Subnet Mask, and Default GatewayEnable DHCP, BOOTP, RARP-or none of these Mandatory IP-identifying information Wins Server Optional SettingsDNS Server for Look-Ups Introduction to the Chapter General Device’s location Administrative ParametersSysAdmin contact Model System Target Printer has the following special functions System Target Printer Values Comments Enable Front Panel Messages PJL Media speed and duplex Network Enable Local MAC Address 7F.FF.FF.FF.FF.FF Local MAC Address Re-enter Password Configuring PermissionsPassword Change Enter New Password Ordering a key License Key About the Global MAC Address License Key Entry Configuring Print Services and Host Sessions Processing Facilities Services TCP/IP Sessions, Services and Host-Sessions HPO SCS TN5250E Host Sessions HPO SCS TN3270E Host Session HPO Ipds Host Session System Target Printer Network Printers Using NDOPhysical Printers = Target Printers Local Printer Processing layers. Read from left to right Processing Layers Printer Use Logical Printer/Output ToOld Use Logical Physical printer Configurable Logical PrintersLogical Printers 17.6.1. PR0 / Logical Printer How Strings Are Written String Substitution Examples of Logical Printer Definitions Data Manipulation in the Logical Printer Layer Printer Strings Logical Pre-Processing String BeforeSubstitution PR0 Processing Flows-Examples SCS TN3270 through PR0 Logical Printer PR5 configured for string before and string after Load Balancing Pools NDO only Printer Pool Strings Working with NDO Load Balancing Pools and Data ManipulationLogical Pre-Processing Post-Processing LPR-4 Types Logical Load Pre-Processing Post-Processing Is the result bi Supports 1284 Directional Be enabled?Local Printer Parallel Port Introduction-Messages and Status Reporting See About Error Reporting in ECP Mode Value Comments Parallel Port Ieee P1284 Negotiation ModeValues for print servers using releases 2111 and higher Values for print servers using releases older than Value Ieee Timing Log for ECP and Nibble Modes PJL Support Report Compatible Mode Error as Compatible Mode, Report Problems AsReport Compatible Mode PE as Value for Comments Special PJL Settings for ECP and NibbleCheck for Pending Printer Data When Idle For / Reverse Data PJL Printer Status Feedback Frequency ECP Mode on a printer that does not understand PJL About Error Reporting in ECP ModeECP Mode on a printer that understands PJL Disable this if you are using NDO Enable Power Detection Brushed-up Functionality and Terminology Recommended Features for Network Target PrintersNetwork Destination Option Requirements Configurations for Each Network Destination # Hostname Mandatory LPR Print Method Mandatory Raw Socket port numbers Raw Socket TCP Port LPR Count Byte MB LPR settingsPrinter LPR Queue Name System Target Printer in a Stand-Alone Setup Changes Needed on Other Configuration PagesLocal Printer-Do Not Enable Power Detection Order of fields within each set Logical PrintersTarget Printer 1-2 mandatory fields Up to 3 optional fields for data manipulation Target Printer Determining the order of values to enter Load Balancing Pool Example Comments 3,2 500 100 200 String Before and String After String Substitutions Input String # and Output String# Substitution Strings Planning More informa- tion Services in Input ControlCommon Feature How to Direct Output Advanced Settings Raw Socket = Port 9100 = Reverse Telnet Example TCP Port # 1 set to Special Ispp port Example TCP Port # 4 set to Queue Name Queue Type Output is directed to LPR Print Queues LPD ProtocolName FTP Print ConfigurationUsing FTP Print IPP Print Internet Printing Protocol Included FeaturesPrint server configuration Printer configuration and use Introduction ThinPrint configuration page in the Intermate1xxThinPrint Services in Input Control ThinPrint Intermate1xx Value Where the output is sent by the print server Management Information Monitoring Possibilities Main Status Pages Other Printouts in the Actions Group Help Quick Guide Status Group on the Http Menu Standard Monitoring Information Target Name Network Destination Status Target Printer InfoTarget Name Local Printer Target Name Local Target About the Page CountersAbout Network Target Printers Effect of Local Printer Negotiation Modes Status System Log Messages about things you can fix yourself Messages requiring you to seek help from a point of purchase Imcu Agent Configurable Monitoring Tools Mail Notification Parameter Default Comments Setting Introduction and Pre-Requisites Configure Snmp To set up a connection Set Up a Connection With Your Snmp Tool Configure Snmp Set Up a Connection With Your Snmp Tool Configure Snmp Set Up a Connection With Your Snmp Tool To define a query and edit variables Edit Variables To add the Private MIB Load and Edit Options Parameters To edit the Intermate1xx parameters Tip Parameter To set up trapsTraps 6.1.4.1.1527 00000000400c0a20507f8 Reboot the Intermate1xx Look up the number in . Snmp Printer Trap Numbers Using and Viewing Traps Configure Snmp Using and Viewing Traps Purposes and Limitations Printer and Job Status via Finger External Tool Finger @192.168.0.227 How to Use It Upgrades and Maintenance What and How Upgrade ComponentsHow to Get Upgrades How to See Which Firmware is Currently Loaded Release Level Designations What the Firmware File Names MeanTwo Part Version-Naming System Overview of Component Types and File Names File Name FSS-Files Configuration file imacfg.bin Configuration Files 28.4.2. .IDB Intermate100 G22 Print Server’s FTP Directory and Its Libraries Intermate101 G32 and G34 Dir How to Inspect the FTP Directory Upgrades of Firmware and Fonts FFS files Using FTP Directly Put C\PrintServerUpdates\G222021.FFS Upgrades of IDBs Imacfg.bin Binary Configuration File imaconfig.bin Put C\PrintServerConfigs\imacfg.bin Advantages Using the Imcu for Maintenance Single Print Server About file types FFS files, such as Main Code Configuration file Using the Imcu for Maintenance Single Print Server Bulk Upgrade Using the Imcu for Maintenance Bulk Upgrade Cable Upgrade of Main Code or Boot Code Using a Serial Cable Intermate Download Utility Program Activate New, Saved Settings with a Reboot Overview of Types of Resets Telnet Client Restore Factory Default Settings RemoteHttp Menu Configuration Page Only Http Menu Restore All Defaults Result Restore Factory Defaults Test ButtonIntermate100 General Information Desired Result LED lighting sequence Crash Recovery Intermate101 only Appendices Appendix A. Customer Support Updates and Revised Documentation Where to Find Support Gathering Information What the Unit Looks Like Appendix B. Technical InformationHardware Technical Information Hardware Intermate100 Supported Printers and Performance Features EU EMC, CE Declaration of Conformity Emission Notices and ApprovalsUSA FCC Rules Part 15, Class a Appendix C. Hardware Installation LED Patterns in Various Modes Programming Flash Memory Test Button to Print Main Status Pages or Quick Guide Hex Appendix E. US Ascii 7-bit Character Set Decimal Values 32 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 Basic Rules and Encoded Bytes Appendix F. String Syntax Invalid Strings Why Examples of Valid Strings and Invalid StringsValid Strings Overall Checklist Appendix G. Configuration Checklists FTP Printer Definitions on the Host Checklist for Each Service or Host SessionPage Cannot print a job Appendix H. Troubleshooting Cannot Ping the printer Introduction Printing Environments Tools for Management and Configuration Initial Contact 113 103106 110 Configuring Print Services and Host-Sessions 157 144151 173 159170 197 178180 194 206 Appendices