Gathering Information | Intermate 100 specs

Customer Support: Gathering Information

A.3. Gathering Information

Always include the following steps when you start to trouble- shoot:

1Print out the Main Status Pages for the Intermate1xx. The Main Status Pages will show error messages and/or warnings, corresponding to the information which is displayed on screen by choosing “Status”> [System Log].

2You may also want to print out the printer’s status pages; refer to your printer documentation.

3Note the release levels of the print server’s firmware (main software, LAN boot code, etc.) and of the printer's firmware. Check our web-site to see if there are updates.

4Update everything you can, and then try again.

If you need to seek specialist help, make as complete a description of the error situation as possible. A special area of interest is whether the error can be provoked and reproduced, or if it is occurring randomly. In addition, you should describe the environment as precisely as you can. This involves the configuration description of the TCP/IP, servers, printers, LAN type, etc.

Intermate100 and Intermate101 Print Server Administration Manual

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Intermate 100 manual Gathering Information

Contents

Intermate100 / Intermate101 Disclaimer Trademarks Introduction Introduction Target Audience and ProductsTarget Audience Print Servers, Component Codes and Release Levels Summary overview of major changes Spring August 2001 IPP October 2001 ThinPrintDecember January 2002 IPX/SPX removed Introduction Target Audience and Products Print Server Administration Manual Types of DocumentationManual and Guides Other Types of Documentation Conventions Used in the Manual and Guides Topics in This Manual Purpose of the About informa- tion About the Supported Printing Environments About Tools for Management and Configuration About the FTP Print protocolDescriptive Framework Powerful Multi Purpose Utility About Initial ContactGetting Connected About Configuring the Basic and Permission Sub- Groups Basic sub-group has three configuration pages About Configuring Services and Host-Sessions Key ConceptsInput control and HPOs Target printer Configuration Pages for Output and Input Logical printerProcessing Facilities Output Control Input Five Sub-Groups Input Control Sub-Group Other Configurations About Information and Monitoring Possibilities About Upgrades and Maintenance Chapters on upgrades and maintenanceMaintenance-related items on the Http menu About the Appendices Printing Environments What is a printer Windows 2000 and Windows XPIntroduction Raw Socket Printing Standard TCP/IP Port Page Page LPR Native LPRIntermate Print Port Print queue nameip address Windows 2000 and Windows XP LPR Internet Print Protocol Http//192.168.0.227631/printer Windows 2000 and Windows XP Internet Print Protocol Windows NT Using an Intermate Print Port for Raw Socket or Install the Print Port ProgramDefine Printer and Port Page Setting up a Raw Socket Port Port Print queue nameip address Page Native LPR Prerequisite Windows NT 4.0 Native LPR \systemroot\SYSTEM32\DRIVERS\ETC Windows NT 4.0 Native LPR Windows 95/98 Add the Intermate Port 9100 or LPR printer port Install the Print Port Program New Printer Windows 95/98 New Printer Add the Intermate Port 9100 or LPR printer port Setting up a Raw Socket Port Port Print queue nameip address Page Novell Netware LPR via pure IP Apple LaserWriter LPR only To set up for printing Mac OS 8.1 and higher Mac OS 7.5 or Earlier Viewer.html?docid=0900253d80006cfa&docheader=ter- minal AIX Topics Covered LPR Ascii Initialization ScreenField Comments How to Print LPD FTP Ipds with PSF/6000 Create a new Ipds printer definition General Printing Problems for AIX Checking and Using the Ipds Connection OS/2 2.x and OS/2 Warp Ipds LPR Ascii data, e.g. PCL and Postscript Create a new printer and queue Para Print using LPR command from the Command Line Print from WIN-OS/2 using the Lprmon commandElement Replace with Troubleshooting To obtain status from the TCP/IP LPD connected printer Ipds from PSF/2 System requirements OS/2 2.x and OS/2 Warp Ipds from PSF/2 Tools for Management Configuration Http Browser Prerequisites How To Connect Http//192.168.0.227 Menu Items and Groups Before Login Actions Login with User Name and Password Tip Menu Items and Groups After Login How to Change Settings on Configuration Pages At the bottom of each configuration page are three buttons Activating New Values By Rebooting Logout Log out from the Intermate1xx by closing the browser window Configuration Using a Telnet Client ConnectingSetting Up Telnet Terminal Preferences Platform Prerequisites Menu Items and Settings Configuration MenusMain Menu Commands below, interface means Intermate1xx print server Intermate Management and Configuration Utility Imcu What the Imcuimcu is and how It works This Chapter Covers Installation and Basic Use Installation of the Various Elements Establishing an Imcu Server How to Log In and Out Log Device List / Available Agents Sample device list is shown on the next Device List Installing Agents Remote Installation of an Agent from the Imcu server Direct Installation of an Agent on a PC Troubleshooting Agent Installation on a PCEmbedded Agent on the Intermate1xx Initial Contact IP Assignments for Initial Contact Information Needed Before Starting Host Name Ipconfig Windows NT 4.0, Windows 2000 or XP How to find the group of settings called TCP/IP Method Overview IP Assignments for Initial Contact Method Overview Assignment Using Bootp Etc/bootptab file IP Assignments for Initial Contact Assignment Using Bootp Assignment Using Rarp 192.168.0.227 00c0a200801e IP Assignments for Initial Contact Assignment Using Rarp Assignment Using Dhcp Static IP Assignment Using ARP and Ping Arp -s 192.168.0.227 00-c0-a2-00-80-1ePage Static IP Assignment Using the Imcu PrerequisitesSteps Page Configuring Basic Permissions SUB-GROUPS TCP/IP Syntax for IP Address, Subnet Mask, and Default Gateway Enable DHCP, BOOTP, RARP-or none of theseMandatory IP-identifying information Host Name Optional Settings DNS Server for Look-UpsWins Server General Introduction to the Chapter Administrative Parameters SysAdmin contactModel Device’s location System Target Printer System Target Printer has the following special functions Enable Front Panel Messages PJL Values Comments Network Media speed and duplex Enable Local MAC Address Local MAC Address 7F.FF.FF.FF.FF.FF Configuring Permissions Password ChangeEnter New Password Re-enter Password License Key Ordering a key License Key Entry About the Global MAC Address Configuring Print Services and Host Sessions Processing Facilities TCP/IP Sessions, Services and Host-Sessions Services HPO SCS TN5250E Host Sessions HPO SCS TN3270E Host Session HPO Ipds Host Session Network Printers Using NDO Physical Printers = Target PrintersLocal Printer System Target Printer Processing Layers Processing layers. Read from left to right Use Logical Printer/Output To Old Use LogicalPrinter Configurable Logical Printers Logical Printers17.6.1. PR0 / Logical Printer Physical printer String Substitution How Strings Are Written Data Manipulation in the Logical Printer Layer Examples of Logical Printer Definitions Logical Pre-Processing String Before SubstitutionPrinter Strings Processing Flows-Examples PR0 SCS TN3270 through PR0 Logical Printer PR5 configured for string before and string after Load Balancing Pools NDO only Working with NDO Load Balancing Pools and Data Manipulation LogicalPre-Processing Post-Processing Printer Pool Strings Types Logical Load Pre-Processing Post-Processing LPR-4 Supports 1284 Directional Be enabled? Local Printer Parallel PortIntroduction-Messages and Status Reporting Is the result bi See About Error Reporting in ECP Mode Parallel Port Ieee P1284 Negotiation Mode Values for print servers using releases 2111 and higherValues for print servers using releases older than Value Comments Ieee Timing Log for ECP and Nibble Modes Value PJL Support Compatible Mode, Report Problems As Report Compatible Mode PE asReport Compatible Mode Error as Special PJL Settings for ECP and Nibble Check for Pending Printer Data When Idle For / Reverse DataPJL Printer Status Feedback Frequency Value for Comments About Error Reporting in ECP Mode ECP Mode on a printer that understands PJLECP Mode on a printer that does not understand PJL Enable Power Detection Disable this if you are using NDO Recommended Features for Network Target Printers Network Destination OptionRequirements Brushed-up Functionality and Terminology Configurations for Each Network Destination # Hostname Mandatory Print Method Mandatory LPR Raw Socket TCP Port Raw Socket port numbers LPR settings Printer LPR Queue NameLPR Count Byte MB Changes Needed on Other Configuration Pages Local Printer-Do Not Enable Power DetectionSystem Target Printer in a Stand-Alone Setup Logical Printers Target Printer 1-2 mandatory fieldsUp to 3 optional fields for data manipulation Order of fields within each set Target Printer Load Balancing Pool Determining the order of values to enter Example Comments 3,2 String Before and String After 500 100 200 String Substitutions Substitution Strings Input String # and Output String# Planning Services in Input Control Common Feature How to Direct OutputAdvanced Settings More informa- tion Raw Socket = Port 9100 = Reverse Telnet Example TCP Port # 1 set to Example TCP Port # 4 set to Special Ispp port LPR Print Queues LPD Protocol NameQueue Name Queue Type Output is directed to Configuration Using FTP PrintFTP Print Included Features Print server configurationPrinter configuration and use IPP Print Internet Printing Protocol ThinPrint configuration page in the Intermate1xx ThinPrintIntroduction Services in Input Control ThinPrint Value Where the output is sent by the print server Intermate1xx Management Information Monitoring Possibilities Main Status Pages Other Printouts in the Actions Group Help Quick Guide Standard Monitoring Information Status Group on the Http Menu Status Target Printer Info Target Name Local PrinterTarget Name Network Destination About the Page Counters About Network Target PrintersEffect of Local Printer Negotiation Modes Target Name Local Target Status System Log Messages requiring you to seek help from a point of purchase Messages about things you can fix yourself Configurable Monitoring Tools Imcu Agent Parameter Default Comments Setting Mail Notification Configure Snmp Introduction and Pre-Requisites Set Up a Connection With Your Snmp Tool To set up a connection Configure Snmp Set Up a Connection With Your Snmp Tool Configure Snmp Set Up a Connection With Your Snmp Tool Edit Variables To define a query and edit variables Load and Edit Options Parameters To add the Private MIB To edit the Intermate1xx parameters Tip To set up traps TrapsParameter 6.1.4.1.1527 00000000400c0a20507f8 Reboot the Intermate1xx Using and Viewing Traps Look up the number in . Snmp Printer Trap Numbers Configure Snmp Using and Viewing Traps Printer and Job Status via Finger External Tool Purposes and Limitations How to Use It Finger @192.168.0.227 Upgrades and Maintenance Upgrade Components How to Get UpgradesHow to See Which Firmware is Currently Loaded What and How What the Firmware File Names Mean Two Part Version-Naming SystemRelease Level Designations Overview of Component Types and File Names FSS-Files File Name Configuration Files Configuration file imacfg.bin 28.4.2. .IDB Print Server’s FTP Directory and Its Libraries Intermate100 G22 Intermate101 G32 and G34 How to Inspect the FTP Directory Dir Using FTP Directly Upgrades of Firmware and Fonts FFS files Put C\PrintServerUpdates\G222021.FFS Upgrades of IDBs Binary Configuration File imaconfig.bin Imacfg.bin Put C\PrintServerConfigs\imacfg.bin Using the Imcu for Maintenance Advantages Single Print Server About file types FFS files, such as Main Code Configuration file Using the Imcu for Maintenance Single Print Server Bulk Upgrade Using the Imcu for Maintenance Bulk Upgrade Upgrade of Main Code or Boot Code Using a Serial Cable Cable Intermate Download Utility Program Overview of Types of Resets Activate New, Saved Settings with a Reboot Restore Factory Default Settings Remote Http Menu Configuration Page OnlyHttp Menu Restore All Defaults Telnet Client Restore Factory Defaults Test Button Intermate100General Information Result Desired Result LED lighting sequence Crash Recovery Intermate101 only Appendices Updates and Revised Documentation Where to Find Support Appendix A. Customer Support Gathering Information Appendix B. Technical Information HardwareWhat the Unit Looks Like Technical Information Hardware Supported Printers and Performance Features Intermate100 Emission Notices and Approvals USA FCC Rules Part 15, Class aEU EMC, CE Declaration of Conformity Appendix C. Hardware Installation LED Patterns in Various Modes Programming Flash Memory Test Button to Print Main Status Pages or Quick Guide Appendix E. US Ascii 7-bit Character Set Decimal Values 32 Hex 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 Appendix F. String Syntax Basic Rules and Encoded Bytes Examples of Valid Strings and Invalid Strings Valid StringsInvalid Strings Why Appendix G. Configuration Checklists Overall Checklist FTP Checklist for Each Service or Host Session Printer Definitions on the HostPage Appendix H. Troubleshooting Cannot print a job Cannot Ping the printer Introduction Printing Environments Tools for Management and Configuration Initial Contact 103 106110 113 Configuring Print Services and Host-Sessions 144 151157 159 170173 178 180194 197 206 Appendices