Intermate 100 manual Appendix H. Troubleshooting, Cannot print a job

Troubleshooting: Cannot print a job

Appendix H. Troubleshooting

If none of the following things help, check the documentation for your printer(s) and for the printing environments. You can also try the “FAQ” part of the support section on our web site.

H.1. Cannot print a job

1Is the printer powered On and running?

2Is the print server powered On?

3Can you print the Main Status Pages using the Test Button? If not, check to be sure that the print server is firmly installed. Failing that, you may have to contact your point of purchase for service.

4If you’ve gotten through the first steps, but still can’t print a real job, continue by checking the physical cabling.

5Can you ping the printer and get a reply? If so, the firmware, LAN connection and address should be okay. If not, see “Cannot PING the printer” [page 246] below.

The rest of the things on this list do not necessarily reflect the order in which you will need to troubleshoot.

6Can you print the Main Status Pages using the HTTP menu?

7Are there messages in the System Log?

8Do you have the necessary special software (IP service, print driver, etc.) for the printing environment involved?

9Does the printer definition in the printing environment conform with general requirements and match settings in the print server?

10If you are trying to print to the local printer, are the settings appropriate in [Local Printer Parallel Port]? Look especially at the “IEEE Timing Log”.

Intermate100 and Intermate101 Print Server Administration Manual 245