Intermate 100 manual Cannot Ping the printer

Troubleshooting: Cannot PING the printer

H.2. Cannot PING the printer

Assuming that you’ve already checked the first 4 steps in the previous section, look into the following possibilities.

1There is a router between your management PC and the print server. Check the gateway address for the print server, check the route table and/or put the two devices on the same physical net segment.

2You are sending the ping to the wrong IP address.

3The print server has the same IP address as another device in the network.

4There is something wrong with the mapping between the MAC (hardware) address and the chosen IP address.

5The print server has not received its configuration information through use of BOOTP. This can happen if an IP router in the network does not permit BOOTP to flow through it. The problem must be corrected at the router.

6The DHCP server, if used, has something wrong with it. Or the coordination between DHCP server and DNS table isn’t good enough.

7IBM Hosts (especially OS/400 based): The print server may have been configured to reside in the wrong sub-segment. This can happen if the host is configured to have more than one TCP/IP interface. You must verify the print server’s IP address.

You may also have to verify the subnet masks used for each TCP/IP interface defined on the host.

Intermate100 and Intermate101 Print Server Administration Manual 246