Intermate 100 7.5. General Printing Problems for AIX

Intermate100 and Intermate101 Print Server Administration Manual 58

AIX: General Printing Problems for AIX

7.4.2. Checking and Using the IPDS Connection

You can check the connection by using the enq command to

place jobs in the queue.

enq -P'psfqueue' -odatat='AFPDS'

/home/afpjobs/afpguide.afp

You can also use the command smit psf_data_type_sel to

enqueue the job.

7.5. General Printing Problems for AIX

Check the following areas, if you encounter problems when

printing from an AIX system and the general troubleshooting

procedures listed in

“Troubleshooting” [page 245]

have not

helped.

1Check the BOOTP setup in the/etc/bootptab file.

• Did the print server receive a host name and IP address?

2Try to refresh or stop and start the Inetdaemon

(stopsrc -s inetd and startsrc -s inetd).

3Check that the BOOTP server is active.

• use smit inetdconf to verify.

• use smit mkinetdconf to append BOOTP.

4Are the host name, IP address and hardware address set

up correctly?

• see /etc/hosts for host name / IP address relation.

• use arp -a for hardware address / host name or IP

address relations.

5LPD: Is the queue correctly configured?

• use smit, qchk, lpq or lpstat.

• see /etc/qconfig

You may need to refer to the AIX manual Problem Solving

Guide and Reference, document no. SC23-2204, chapter 8

Contents

Main Intermate100 / Intermate101 10/100 Mbit Ethernet Multi-Protocol Externally Attached Print Servers 7th Edition Print Server Administration Manual N Page 1. Introduction 1.1. Target Audience and Products 1.1.1. Target Audience 1.1.2. Print Servers, Component Codes and Release Levels Page Page 1.2. Types of Documentation 1.2.1. Manual and Guides 1.2.2. Other Types of Documentation 1.3. Conventions Used in the Manual and Guides 1.4. Topics in This Manua l 1.4.1. About the Supported Printing Environments 1.4.2. About Tools for Management and Configuration 1.4.3. About Initial Contact 1.4.4. About Configuring the Basic and Permission Sub- Groups 1.4.5. About Configuring Services and Host-Sessions Page Page 1.4.6. Other Configurations 1.4.7. About Information and Monitoring Possibilities 1.4.8. About Upgrades and Maintenance 1.4.9. About the Appendices Page 2. Windows 2000 and Windows XP 2.1. Introduction 2.2. Raw Socket Printing (Standard TCP/IP Port) 1 2 3 4 5 6 7 8 10 11 1 2 3 4 2.3. LPR 2.3.1. Native LPR 2.3.2. Intermate Print Port 1 2 3 4 a b c Page 2.4. Internet Print Protocol http://192.168.0.227:631/printer 10 3. Windows NT 4.0 3.1. Introduction 3.2. Using an Intermate Print Port for Raw Socket or LPR 3.2.1. Install the Print Port Program 3.2.2. Define Printer and Port 1 2 Page 10 11 12 13 14 15 16 17 18 19 3.3. Native LPR 1 2 3 Page \<systemroot>\SYSTEM32\DRIVERS\ETC 8 9 10 4. Windows 95/98 4.1. Introduction 4.2. Install the Print Port Program 4.3. New Printer Page 4.4. Add the Intermate Port 9100 or LPR printer port Page 9 10 11 Page 5. Novell Netware (LPR via pure IP) 6. Apple LaserWriter (LPR only) 6.1. Introduction 6.2. Mac OS 8.1 (and higher) 6.3. Mac OS 7.5 or Earlier 7. AIX 7.1. Topics Covered 7.2. LPR (ASCII) Initialization Screen How to Print LPD 7.3. FTP 7.4. IPDS with PSF/6000 7.4.1. Create a new IPDS printer definition 7.4.2. Checking and Using the IPDS Connection 7.5. General Printing Problems for AIX 1 2 3 4 8. OS/2 2.x and OS/2 Warp 8.1. Topics Covered 8.2. LPR (ASCII data, e.g. PCL and Postscript) 8.2.1. Create a new printer and queue b 5 6 8.2.2. Print using LPR command from the Command Line LPR -b -s<server> -p<queue> <file> LPRMON -b -s192.168.0.227 -ppar_b LPT3 LPR -b -s192.168.0.227 -ppar_b config.sys 8.2.3. Print from WIN-OS/2 using the LPRMON command LPRMON -b -s<server> -p<queue> LPT<n> 8.2.4. To obtain status from the TCP/IP LPD connected printer LPQ -l -s<server> -p<queue> 8.2.5. Troubleshooting 8.3. IPDS from PSF/2 1 2 3 4 5 Page 9. HTTP (Browser) 9.1. Prerequisites 9.2. How To Connect 9.3. Menu Items and Groups Before Login 9.4. Login with User Name and Password 9.5. Menu Items and Groups After Login 9.6. How to Change Settings on Configuration Pages 9.7. Activating New Values By Rebooting 9.8. Logout 10. Configuration Using a Telnet Client 10.1. Connecting ===>telnet 192.168.4.170 c:\telnet 192.168.4.170 Platform Prerequisites 10.2. Menu Items and Settings 10.3. Activating New Values By Rebooting 11. The Intermate Management and Configuration Utility (IMCU) 11.1. What the IMCUIMCU is and how It works 11.2. This Chapter Covers Installation and Basic Use 11.3. Installation of the Various Elements 11.4. Establishing an IMCU Server 11.5. How to Log In and Out 11.6. Device List / Available Agents Page 11.7. Installing Agents 11.7.1. Remote Installation of an Agent from the IMCU server 11.7.2. Direct Installation of an Agent on a PC 11.7.3. Troubleshooting Agent Installation on a PC 11.7.4. Embedded Agent on the Intermate1xx Page 12. IP Assignments for Initial Contact 12.1. Introduction 12.2. Information Needed Before Starting Page 12.3. Method Overview Page 12.4. Assignment Using BOOTP 1 6 2 3 Page 12.5. Assignment Using RARP <Hardware address> <Host name> 192.168.0.227 00:c0:a2:00:80:1e <IP address> <Hardware address> 00:c0:a2:00:80:1e ima101-a Page 12.6. Assignment Using DHCP 12.7. Static IP Assignment Using ARP and PING 1 2 3 4 arp -s 192.168.0.227 00-c0-a2-00-80-1e Page 12.8. Static IP Assignment Using th e IMCU Prerequisites Steps 1 2 3 7 a b c 8 9 10 Page 13. [TCP/IP] 13.1. Introduction 13.2. Mandatory IP-identifying information 13.2.1. Host Name 13.2.2. Syntax for IP Address, Subnet Mask, and Default Gateway 13.2.3. Enable DHCP, BOOTP, RARPor none of these 13.3. Optional Settings 13.3.1. DNS Server for Look-Ups 13.3.2. WINS Server Page 14.2. Administrative Parameters 14.2.1. Model 14.2.2. SysAdmin contact 14.2.3. Devices location 14.2.4. Device Name 14.3. System Target Printer 14.4. Enable Front Panel Messages (PJL) 15. [Network] 15.1. Media speed and duplex 15.2. Enable Local MAC Address 15.3. Local MAC Address 16. Configuring Permissions 16.1. [Password Change] 16.2. [License Key] 16.2.1. Ordering a key 1 2 3 16.2.2. License Key Entry Page 17. Processing Facilities 17.1. Introduction 17.2. TCP/IP Sessions, Services and Host-Sessions Figure 4. HPO: SCS TN5250E Host Sessions Figure 5. HPO: SCS TN3270E Host Session Figure 6. HPO: IPDS Host Session 17.3. Physical Printers = Target Pr in ters 17.3.1. Local Printer 17.3.2. Network Printers Using NDO 17.3.3. The System Target Printer 17.4. Processing Layers 17.5. Use Logical Printer/Output To 17.6. Logical Printers 17.6.1. PR0 / Logical Printer 0 17.6.2. The Configurable Logical Printers 1-8 Physical printer a) Pre- and Post-Job Processing (String Before and String After) b) String Substitution How Strings Are Written 17.7. Data Manipulation in the Logical Prin ter Layer 17.7.1. Examples of Logical Printer Definitions a b Figure 8. Mixed, complex environment but only one printer 17.7.2. Processing FlowsExamples Page Page 17.8. Load Balancing Pools (NDO only) 17.9. Working with NDO Load Balancing Pools and Data Manipulation Page 18. [Local Printer Parallel Port] 18.1. IntroductionMessages and Status Reporting Page 18.2. Parallel Port IEEE P1284 Negotiation Mode Values for print servers using releases 2111 and higher Values for print servers using releases older than 2111 18.3. IEEE Timing Log (for ECP and Nibble Modes) 18.4. PJL Support 1 2 18.5. Compatible Mode, Report Problems As... 18.5.1. Report Compatible Mode PE as: 18.5.2. Report Compatible Mode ERROR as: 18.6. Special PJL Settings for ECP and Nibble 18.6.1. PJL Printer Status Feedback Frequency 18.6.2. Check for Pending Printer Data When Idle For / Reverse Data 18.7. About Error Reporting in ECP Mode 18.8. Enable Power Detection 19. Network Destination Option 19.1. Requirements 19.2. Configurations for Each Network Destination # 19.3. Hostname (Mandatory) 19.4. Print Method (Mandatory) Page 19.6. LPR settings 19.6.1. Printer LPR Queue Name 19.6.2. LPR Count Byte (MB) 19.7. Changes Needed on Other Configuration Pages 19.7.1. Local PrinterDo Not Enable Power Detection 19.7.2. System Target Printer in a Stand-Alo n e Setup 20. [Logical Printers 1-8] 20.1. Introduction Target Printer (1-2 mandatory fields) Up to 3 optional fields for data manipulation Order of fields within each set 20.2. Target Printer 20.3. Load Balancing Pool Page 20.4. String Before and String After 20.5. String Substitutions 21. [Substitution Strings] 21.1. Input String # and Output String# 21.2. Planning 22. Services in Input Control 22.1. Common Feature: How to Direct Output 22.2. Raw Socket (= Port 9100" = Reverse Telnet) 1 2 3 4 Page Page 22.3. LPR Print Queues (LPD Protocol) 1 2 3 4 22.4. FTP Print 22.4.1. Configuration 1 2 22.4.2. Using FTP Print 22.5. IPP Print (Internet Printing Protocol) 22.5.1. Included Features 22.5.2. Print server configuration 1 2 Printer configuration and use 22.6. ThinPrint a b c d e Page Page 23. Printed Information Available 23.1. Main Status Pages Page 23.3. Help > [Quick Guide] 24. Standard Monitoring Information 24.1. The Status Group on the HTTP Menu 24.2. Status > Target Printer Info Page 24.3. Status > System Log 24.4. Warnings and Error Messages 24.4.1. Messages requiring you to seek help from a point of purchase 24.4.2. Messages about things you can fix yourself 25. Configurable Monitoring Tools 25.1. [IMCU Agent] 25.2. [E-Mail Notification] Choose [E-Mail Notification] in the Status Monitoring sub- group. The mail will also show System Admin. Contact and Device Location. 26. Configure [SNMP] 26.1. Introduction and Pre-Requisites MIB 26.2. Set Up a Connection With Your SNMP Tool 3 4 Page 26.3. Edit Variables 26.4. Load and Edit Options (Parameters) Page 11 12 26.5. Traps To set up traps 1 2 Page 6 7 8 set the parameters you want. 1192.168.4.186 00000000400c0a20507f8 Page 26.6. Using and Viewing Traps 1 2 3 Page 27. Printer and Job Status via Finger (External Tool) 27.1. Purposes and Limitations 27.2. How to Use It finger @<IP address> finger @192.168.0.227 Page 28. Upgrade Components 28.1. What and How 28.1.1. How to Get Upgrades 28.1.2. How to See Which Firmware is Currently Loaded 28.2. What the Firmware File Names Mean 28.2.1. Two Part Version-Naming System 28.2.2. Release Level Designations 28.2.3. Overview of Component Types and File Names 28.3. FSS-Files 28.4. Configuration Files 28.4.1. The configuration file: ima_cfg.bin 28.4.2. .IDB 28.5. The Print Servers FTP Directory and Its Librarie s 28.5.1. Intermate100 (G22) 28.5.2. Intermate101 (G32 and G34) 28.6. How to Inspect the FTP Directory ftp 192.168.0.227 cd <libraryname> dir 29. Using FTP Directly 29.1. Upgrades of Firmware and Fonts (FFS files) put <source> <target> cd Maincode (Case sensitive on G32- or G34-based units. put C:\PrintServerUpdates\G22_2021.FFS 8 get controlled get immediate cd \reboot 29.2. Upgrades of IDBs 29.3. The Binary Configuration File (ima_config.bin) Config 1 ftp 192.168.0.277 2 ftp 192.168.0.170 cd Config (case sensitive in G32) put C:\PrintServerConfigs\ima_cfg.bin 30. Using the IMCU for Maintenance 30.1. Advantages 30.2. Single Print Server 8 About file types 9 10 FFS files, such as Main Code Page Page 30.3. Bulk Upgrade Page Page 31.2. The Intermate Download Utility Program 32. Overview of Types of Resets 32.1. Activate New, Saved Settings with a Reboot 32.2. Restore Factory Default Settings: Remote 32.3. Restore Factory Defaults: TEST Button Intermate100 a b c d aIntermate101Turn the unit off by pulling the b c d e f g 32.4. Crash Recovery (Intermate101 only) Page Appendix A. Customer Support A.3. Gathering Information 1 2 3 4 Appendix B. Technical Information B.1. Hardware Top View Page B.2. Supported Printers and Performance Features B.3. Emission Notices and Approvals USA: FCC Rules Part 15, Class A EU: EMC, CE Declaration of Conformity Appendix C. Hardware Installation 1 2 3 4 5 Appendix D. Information from LEDs and from the TEST Button D.1. LED Patterns in Various Modes Page D.2. TEST Button to Print Main Status Pages or Quick Guide Appendix E. US ASCII 7-bit Character Set: Decimal Values 32 - 126 Page Appendix F. String Syntax F.1. Basic Rules and Encoded Bytes Note: F.2. Examples of Valid Strings and Invalid Strings Appendix G. Configuration Checklists G.1. Overall Checklist 8 9 10 11 12 G.2. Checklist for Each Service or Host Session 1 2 3 4 5 Appendix H. Troubleshooting H.1. Cannot print a job H.2. Cannot PING the printer 1 7 5 2 3 Notices Introduction 1. Introduction............................... ................................................... 4 Printing Environments 8. OS/2 2.x and OS/2 Warp...................................... ......................59 Tools for Management and Configuration 9. HTTP (Browser).............................................. ............................67 10. Configuration Using a Telnet Client...................... ... ................75 11. The Intermate Management and Configuration Utility (IMCU)78 Initial Contact 12. IP Assignments for Initial Contact......... .................................. 88 Configuring the Basic and Permissions Sub-Groups 16. Configuring Permissions........................ ................................ 113 Configuring Print Services and Host-Sessions 17. Processing Facilities...................... ......................................... 117 18. [Local Printer Parallel Port].................................................... . 135 19. Network Destination Option.................................................... 144 20. [Logical Printers 1-8]................ ............................................... 151 21. [Substitution Strings].................. ............................................ 157 22. Services in Input Control..................................................... 159 Management Information and Monitoring Possibilities 23. Printed Information Available................................ ................. 170 24. Standard Monitoring Information.................................... ....... 173 25. Configurable Monitoring Tools............................................... 178 26. Configure [SNMP]........................ ............................................ 180 Upgrades and Maintenance 28. Upgrade Components....................... ...................................... 197 Page Appendices