Juniper Networks J6350 Self-Help Online Tools and Resources, Xxii Requesting Technical Support

J2320, J2350, J4350, and J6350 Services Router Getting Started Guide

■Product warranties—For product warranty information, visit

http://www.juniper.net/support/warranty/.

■JTAC Hours of Operation —The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

Self-Help Online Tools and Resources

For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features:

■Find CSC offerings: http://www.juniper.net/customers/support/

■Search for known bugs: http://www2.juniper.net/kb/

■Find product documentation: http://www.juniper.net/techpubs/

■Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/

■Download the latest versions of software and review release notes: http://www.juniper.net/customers/csc/software/

■Search technical bulletins for relevant hardware and software notifications: https://www.juniper.net/alerts/

■Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/

■Open a case online in the CSC Case Manager: http://www.juniper.net/cm/

To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool located at https://tools.juniper.net/SerialNumberEntitlementSearch/.

Opening a Case with JTAC

You can open a case with JTAC on the Web or by telephone.

■Use the Case Manager tool in the CSC at http://www.juniper.net/cm/ .

■Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).

For international or direct-dial options in countries without toll-free numbers, visit us at http://www.juniper.net/support/requesting-support.html.

xxii■ Requesting Technical Support