Chapter 11

Troubleshooting Hardware Components

This chapter contains the following topics:

Chassis Alarm Conditions on page 209

Troubleshooting Power Management on page 210

Contacting the Juniper Networks Technical Assistance Center on page 212

Chassis Alarm Conditions

You can monitor alarms to troubleshoot hardware problems on a Services Router. Alarms alert you to conditions on the router chassis, or in the system software that might prevent the router from operating normally. You can monitor active alarms from the J-Web interface or the CLI.

Services Router alarms warn you about conditions that can prevent the router from operating normally. Chassis and system alarm conditions are preset. When the Routing Engine detects an alarm condition, it lights the ALARM LED on the front panel. When the condition is corrected, the light turns off.

To view a more detailed description of the alarm cause, issue the show chassis alarms CLI command:

user@host> show chassis alarms

Table 70 on page 209 describes alarms that can occur for a chassis component such as the Routing Engine or a Physical Interface Module (PIM).

Table 70: Chassis Alarm Conditions and Corrective Actions

Component

Alarm Conditions

Corrective Action

Alarm Severity

Alternative boot media

The Services Router boots from

Typically, the router boots from the

Yellow (minor)

 

an alternative boot device.

internal compact flash. If you

 

 

 

configured your router to boot from

 

 

 

an alternative boot device, ignore this

 

 

 

alarm condition.

 

 

 

If you did not configure the router to

 

 

 

boot from an alternative boot device,

 

 

 

contact JTAC. (See “Requesting

 

 

 

Technical Support” on page xxi.)

 

Chassis Alarm Conditions 209

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Juniper Networks J4350, J6350 manual Troubleshooting Hardware Components, Chassis Alarm Conditions