Juniper Networks J4350, J6350 manual Contacting Customer Support and Returning Hardware

Chapter 12

Contacting Customer Support and Returning Hardware

This chapter describes how to return the Services Router or individual components to Juniper Networks for repair or replacement. It contains the following topics:

■Locating Component Serial Numbers on page 213

■Contacting Customer Support on page 216

■Return Procedure on page 216

■Packing a Router or Component for Shipment on page 217

Locating Component Serial Numbers

Before contacting Juniper Networks to request a Return Materials Authorization (RMA), you must find the serial number on the router or component. To list the router components and their serial numbers, enter the following command-line interface (CLI) command:

user@host> show chassis hardware
Hardware inventory:
Item	Version	Part number	Serial number	Description
Chassis			JN1092BAEADB	J6350
Midplane	REV 03	710-014593	NR2489
System IO	REV 01	710-016210	NL3304	JX350 System IO
Crypto Module				Crypto Acceleration
Routing Engine	REV 08	710-015273	NM4265	RE-J6350-3400
FPC 0				FPC
PIC 0				4x GE Base PIC
FPC 6	REV 00	750-015152		FPC
PIC 0				6x GE SFP uPIM
Xcvr 0		NON-JNPR	PC14DP3	SFP-SX
Xcvr 2		NON-JNPR	PC21M3E	SFP-SX
Power Supply 0

NOTE: In the show chassis hardware command, the PIM slot number is reported as an FPC number and the PIM number (always 0) is reported as the PIC number.

Most components also have a serial number ID label attached to the component body.

Locating Component Serial Numbers ■ 213