Juniper Networks J6350, J4350 manual PIM Serial Number Label, Power Supply Serial Number Labels

J2320, J2350, J4350, and J6350 Services Router Getting Started Guide

PIM Serial Number Label

PIMs are field-replaceable. Each PIM has a unique serial number. The serial number label is located on the right side of the PIM, when the PIM is horizontally oriented (as it would be installed in the router). The exact location might be slightly different on different PIMs, depending on the placement of components on the PIM board.

Power Supply Serial Number Labels

The power supplies installed in the J6350 Services Router are field-replaceable. Each power supply has a unique serial number. The serial number label is located on the top of the power supply.

Contacting Customer Support

After you have located the serial numbers of the components you need to return, contact Juniper Networks Technical Assistance Center (JTAC) in one of the following ways.

You can contact JTAC 24 hours a day, seven days a week.

■On the Web, using the Case Manager link at http://www.juniper.net/support/

■By telephone:

From the US and Canada: 1-888-314-JTAC

From all other locations: 1-408-745-9500

If contacting JTAC by telephone, enter your 11-digit case number followed by the pound (#) key if this is an existing case, or press the star (*) key to be routed to the next available support engineer.

Information You Might Need to Supply to JTAC

When requesting support from JTAC by telephone, be prepared to provide the following information:

■Your existing case number, if you have one

■Details of the failure or problem

■Type of activity being performed on the router when the problem occurred

■Configuration data displayed by one or more show commands

Return Procedure

If the problem cannot be resolved by the JTAC technician a Return Materials Authorization (RMA) number is issued. This number is used to track the returned material at the factory and to return repaired or new components to the customer as needed.

216■ Contacting Customer Support