A-61408 September 1995 6-1
6 Troubleshooting
This section lists possible problems and remedies and describes
procedures for clearing the document path and removing non-
jammed documents.
Procedures Problem Solution
Scanner Does Not Start The power cord is not connected. Connect power cord to the scanner and
to the power outlet.
The power switch is in the OFF
position. Check the power switch. Place the
switch in the ON position. Call service if
the problem persists.
One or more of the three access
doors is open. Make sure each access door is closed.
Documents Not Feeding
Properly Feed shelf side guides are not
properly aligned. Adjust the guides. Allow 1/16 inch
(2 mm) clearance on both sides of the
document.
Feed roller is dirty or not properly
adjusted. Clean and adjust the feed roller.
Documents Not Stacking
Properly The exit hopper end stop is not
properly adjusted. Adjust the exit hopper end stop to
appropriate document length.
Clear Streak on Scanned
Documents There is a foreign object in the
optical path. Check and clean the imaging guides and
the transport area.
Uneven Image Quality There is dirt, dust or fingerprints on
the imaging guides. Clean the imaging guides.
The scanner needs to be calibrated Calibrate the scanner.
There are various causes. An error
message is displayed. Perform the action required based upon
the error message that is displayed.
Repeated Paper Jams The transport system plates are not
firmly closed. Go through the transport system as if
clearing a jam. Make certain that all
operator-accessible areas are closed.
The documents are skewed during
feeding. Adjust guides and feed roller.
Calibration Failure The lamps need attention. Check the lamps for proper installation.
There is a document in the transport
system. Clear the document path.
Repeated Low Lamp
Error Messages The lamp(s) might not be securely
seated in the lamp housing(s). Make sure that the lamps are securely
seated in the lamp socket holders.