Solve scanner problems
Problem | Solution | ||||||||||
Paper jams during scanning | 1 | Open the automatic document feeder. | |||||||||
| 2 | Pull out the jammed paper carefully. | |||||||||
| 3 | Close the automatic document feeder. | |||||||||
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More than one sheet of paper was | 1 | Open the automatic document feeder. | |||||||||
fed into the scanner | 2 | Remove the multifed sheets of paper. | |||||||||
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| 3 | Close the automatic document feeder. | |||||||||
| 4 | Flatten the paper corners and edges; loosen the paper | |||||||||
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| before reloading it in the paper guide. | |||||||||
| 5 | Check the feeding roller condition. Clean if necessary. | |||||||||
| 6 | Replace the pad assembly. | |||||||||
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Paper skewed in the scanner | • | Clean the paper feed roller. | |||||||||
| • | Use the paper guide when feeding the paper. | |||||||||
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Paper does not feed through the | Make sure the paper support is open. | ||||||||||
automatic document feeder | Make sure the pages to be copied are not damaged or stapled | ||||||||||
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When I power on, the scanner | • | Make sure the lock switch is unlocked. Refer to the MFP | |||||||||
makes noises and will not stand |
| Setup documentation that shipped with your hardware. | |||||||||
ready | • | Place the scanner on a flat desktop surface. | |||||||||
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The scanner power is on but the | • | Check the switch settings on the rear of the scanner. | |||||||||
scanner will not operate |
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Note: Some scanners do not have switches.
Solve scanner problems
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