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Lexmark 3200 manual Solving copy problems, Common problems and solutions

Models: 3200

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Solving copy problems

8	Solving copy problems

Common problems and solutions

For additional help solving printer problems, refer to the documentation that shipped with your printer.

	Problem	Solution
	Copy printed on the wrong kind of paper	Wrong type of paper is loaded in the paper tray you
		selected, or the printer may not be set up for
		automatically selecting the paper type.
		1	Put the correct paper or other media in the tray.
		2	Check the paper type setting on the paper menu of
			the printer.
		3	Try sending the copy again.

	Warning displays on printer operator panel	The printer does not have enough memory. You may
	about collation area	have to turn collation off and manually sort your copies.
		Installing additional memory helps alleviate this
	I pressed Continue on the printer operator	Installing additional memory helps alleviate this
	I pressed Continue on the printer operator	problem.
	panel, but my copies were not in correct	problem.
	sequence

	Color page came out black and white	1	This happens if the scanner or printer (or both) can
			only produce black and white. Check to see if your
			MFP has color capabilities.
		2	If your MFP is capable of color copies, make sure
			Content is set to mixed or photo (not text), and try
			again.

	Duplex does not work	This usually means the scanner or printer (or both) is
		not capable of duplex. Check the documentation that
	Duplex lights do not come on	not capable of duplex. Check the documentation that
	Duplex lights do not come on	shipped with your MFP to see if it has duplex
		capabilities.
	Cannot select duplex settings	capabilities.
	Cannot select duplex settings

	Ready status message is not displayed in	The control panel and the printer are not talking to each
	control panel	other or the printer may be turned off.
		1	Try turning the printer off and back on.
		2	Trying turning off the scanner and the printer. Make
			sure you power back on in the correct sequence. First
			turn on the scanner, and then turn on the printer.

	Control panel buttons do not respond	The printer is turned off. Turn the printer back on.

Solving copy problems

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Lexmark 3200 manual Solving copy problems, Common problems and solutions

Contents

October 3100, 3200 MFP optionsUser’s Guide 3200Copyright 2002 Lexmark International, Inc. All rights reserved Edition OctoberUNITED STATES GOVERNMENT RESTRICTED RIGHTS Chapter 1 Making copies ContentsChapter 6 Using the MFP control panel ContentsChapter 10 Solving network scan problems Chapter 7 Customizing your MFP configurationChapter 8 Solving copy problems Chapter 9 Solving fax problemsIndex Chapter 11 Solving scanning problemsContents Job 1 single page 1 Making copiesQuick copies Examples of typical jobsExamples of typical jobs Job 2 mixed contentJob 3 use 2-up to save paper Job 4 duplex copiesJob 6 document with color Job 5 enlarge copiesExamples of typical jobs Set the copy size Adjust copy qualityAdjust copy quality Change the brightnessSelect the content Select the contentSet the duplex option Set Collation/Finishing featuresSave paper when you print Set the duplex optionSelect your copy media Select your copy mediaSending faxes Using fax destination shortcutsSending faxes Entering a fax recipient numberJob 1 one page Cancel an outgoing faxExamples of typical fax jobs Select a Scan to Fax destinationJob 5 colored original credit card receipt Job 3 mixed content text and graphicsJob 2 multiple pages Job 4 photo 400 x 400 dpiExamples of typical fax jobs 6 Press Fax Resolution, and then select fine 7 Press Go/SendUse ScanBack utility Step 1 Set up your Scan to PC profileScanning to PC Create a scan profileStep 3 Scan your original documents Step 1 Set up your scan profileUse the MarkNet Web pages Step 2 Select a storage locationCustom Scan to PC settings Custom Scan to PC settingsSave to Custom Scan to PC settingsStep 2 Scan your original documents Step 1 Set up your scan profileScanning to e-mail Create a scan to e-mail profileScan to permanent e-mail destinations Scan to permanent e-mail destinationsScanning to FTP Scan to an FTP destinationScanning to FTP Using the MFP control panel Using the MFP control panelButton and menu key Button and menu key Button and menu key Fax Resolution specifies theFax Resolution specifies Content lets youFunction modes Function modesCustomizing your MFP configuration Customizing your MFP configurationCustomize copy settings Restore factory default settings2 Click Configuration Special tips for using the numeric keypadManually set basic fax information Manually set basic fax informationCreate permanent fax destinations Change fax send and receive settings2 Click Configuration 3 Click Manage Destinations 4 Click Fax Destinations SetupAdjust analog send fax options Adjust analog send fax optionsAdjust analog fax log options Adjust analog receive fax optionsAdjust analog receive fax options Option Adjust analog fax log optionsDescription 2 Click Configuration Adjust fax server optionsScan to E-mail General Setup Adjust fax server options2 Click Configuration 3 Click Manage Destinations 4 Click E-mail Destinations SetupCreate permanent e-mail destinations Create permanent e-mail destinations2 Click Configuration 3 Click Manage Destinations 4 Click FTP Destinations SetupCreate FTP destinations Create FTP destinationsCreate an external destinations file Create an external destinations file4 Click Specify External Destinations File Disable scan functionsDisable scan functions Specify the external fileTrack MFP usage Configure Job AccountingConfigure Job Accounting 2 Click Configuration 3 Click MFP Job Accounting2 Click Configuration Select a tracking modeProtect the Job Account list Configure Job AccountingConfigure Job Accounting List of tracking modesJob Accounting status messages Use Validation mode to limit usageUse Validation mode to limit usage 4 Select Validation modeCommon problems and solutions Solving copy problemsSolving copy problems On the MFP CD, click Contact Lexmark Copy error messagesCopy status messages Copy status messagesNo Duplex Option Copy error messagesInstalled Close DoorCommon fax questions Solving fax problemsSolve problems sending faxes Solving fax problemsSolve problems receiving faxes Solve problems receiving faxesReceive fax status Send fax statusSend fax status Work with destination lists Send fax errorsReceive fax errors Send fax errorsPrint the shortcut list Print the destination listsWork with destination lists Common problems and solutions 10 Solving network scan problemsSolving network scan problems Scan to e-mail statusScan to FTP status Scan to FTP statusJob Accounting status Scan to e-mail errorsJob Accounting status reply address Scan to e-mail errorsMail server refused to accept mail from usView the destination lists Scan to FTP errorsScan to FTP errors Work with destination listsPrint the shortcut list Print the destination listsWork with destination lists Solving scanning problems 11 Solving scanning problemsPreventing paper jams Solve scanner problems Solve scanner problemsIndex Indexsetting a password for job accounts destinations 30 profile 16 setupScan to PC customizing settings 14 profile setup 13 scanning control panel modes 22 selecting copy content 5 copy mediaLexington, Kentucky 2002 Lexmark International, Inc 740 West New Circle Road